EFlorist Reviews

I ordered flowers for my mum. I was so embarrassed when I saw them. They looked NOTHING like the bouquet online. I contacted the company and sent them all the ridiculous photos they asked for then heard nothing back! I won’t use this company again and advise you to avoid them. customer services couldn’t have cared less and when they received the requested photos didn’t bother to follow it up! If you’re happy to spend £30 on something similar to the photo I have added then this is the company for you....

Below is the email I sent to eflorist and received an utterly pathetic response. Good morning, I am emailing as a formal complaint regarding the above order. Firstly I would like state how unbelievably poor the quality of the flowers are for the money I have paid. I could have picked up the same bunch in Aldi for £3 rather than pay the £13.99 you have had the cheek to charge me. Photos attached for your consideration. Secondly, the box of chocolates you had the audacity to charge me £4.99 for had 5 chocolates inside them. Can you see how that is nothing short of complete disregard for your customers? This is the first time I have used your service and will most certainly be the last. When I rang the call centre to check the status of my delivery there was a dog barking in the background. What sort of company are you running? I demand a full refund for the disgusting service I have received from start to finish. You can see from the below photographs that it simply isn’t good enough. I shall refrain from posting a review of your service should I receive what I am duly owed, otherwise I will ensure that the details of my experience are posted as far and wide as humanly possible.

Below is the email I sent to eflorist and received an utterly pathetic response. Good morning, I am emailing as a formal complaint regarding the above order. Firstly I would like state how unbelievably poor the quality of the flowers are for the money I have paid. I could have picked up the same bunch in Aldi for £3 rather than pay the £13.99 you have had the cheek to charge me. Photos attached for your consideration. Secondly, the box of chocolates you had the audacity to charge me £4.99 for had 5 chocolates inside them. Can you see how that is nothing short of complete disregard for your customers? This is the first time I have used your service and will most certainly be the last. When I rang the call centre to check the status of my delivery there was a dog barking in the background. What sort of company are you running? I demand a full refund for the disgusting service I have received from start to finish. You can see from the below photographs that it simply isn’t good enough. I shall refrain from posting a review of your service should I receive what I am duly owed, otherwise I will ensure that the details of my experience are posted as far and wide as humanly possible.

There are 2 Facebook groups set up with countless people all saying they have had an awful experience and no refund. Including me! The groups are called efloristcomplaintsgroup and eflorist? Efraud. Letterbox flowers don't fit through the letterbox, turn up late if at all and arrive dead. Others post photos of flowers that bear no resemblance to the advertised flowers and arrive dead and damaged. They still take your money though and refuse to refund, they even ignore you. I can't even contact them on their Facebook page now because they have blocked me. They filter out any less than positive comments even though they are all based on customer experiences. Just how does this company get away with it? Myself and others are taking this further to the press and TV. I just wish I knew the issues beforehand hence leaving this review, so that the same situation is not going to affect anyone else. Sending flowers is a sentimental gesture, in my case it was a bereavement. Eflorist completely ruined the gesture and has caused nothing but upset. Please think again about using this company. I hope this review is published, it's s only fair people know, as eflorist are taking peoples hard earned money for a poor service and poor product not fit for purpose.

The flowers I ordered were nothing like the advertised photo.

The flowers I ordered were nothing like the advertised photo.

DO NOT WASTE YOUR MONEY..... I would have been better of buying flowers from a garage!!!!! Luxury bouquet worth £30????? Absolutely NOT see for yourself with my photo attached. Never going to use again...