“Biggest rip off merchants ever! How can they justify £68 a month for 3 years for a last year's s23!?!?! I've seen quotes as low as £36 for same device!! We have been a customer for over 10 years and now will leave. They won't care as they're the UK biggest which is probably why they can rip you off like this also”
“One of the worst networks and the staffs are very rude and unprofessional and doesn’t know anything about the job they do I’m sure you guys will take this lightly but trust me I’m waiting more than 1 month for my sim to be changed to my old number but unfortunately nothing goes well as I have been trying to call them and trying to solve this problem but it fails whenever as I spoke to the staff there and they said yes but hasn’t done anything about it !! Soo please guys be careful before you purchase anything from EE please think of the insults they do for their customers!!! Bye bye EE!!”
“EE offered to install broadband at a discounted price. When I phoned them the day after installation the price was suddenly double and I was told that the offer didn't exist. I told them to uninstall the broadband as it was sold under false pretense, and rather than just agree they tried to sell be their mobile service, which may or may not reduce the cost of the broadband service. When they did agree to uninstall the broadband, which will take another week, they expect me to return their equipment to the post office even though I am housebound. In my opinion they are deceitful and liars who take advantage of people, selling their services under false pretenses.”
“EE did not provide good coverage. Internet below speed that it should have been for months, which they admitted, yet still awaiting a promised credit a year later. So many wasted hours on the phone being put through to different departments having to log problems every few months. And they call themselves the best network? Having an absolute laugh!!! I can only get a bar of signal on my mobile 80% of the time around home, school run, work. So not worth the higher price.”
“I took up a contract with an iphone with EE.
within 2 months i traveled to NewYork and the ohne wouldn't work on the roaming bundle, hours of wasted times in cafes/hotels using wifi contacting EE to fix the issue. Many reassurances that the phone and roaming settings and bundles were correct, the phone wouldnt not work. EE couldnt sort it but when back in the UK they promised it would work next time.
The same happened in Greece, Germany, France and Morocco (different bundle needed in Morocco). You need your phone working to get you to meetings/hotels/work etc. Its not good enough for a large company to let this happen and not help.
On all of these trips, friends and colleagues that I have been with all had perfectly working phones, and often iphones on EE. so the countries phone signals were fine and it was clearly EE's settings and iphone that were to blame each time.
I have spent days calling/emailing/whatsapping EE and they just cant/wont help.
I finally asked them to just release me from my 36 month contract as its failing. I said i would pay for the iphone and could they stop the monthly charges. the answer 'NO'. So i am stuck with a phone/contract that wont work abroad for the next 22months and I have 6 abroad business trips organised this year already.
Dont use EE if you need a working phone abroad.
EE will reply to this stating they cant confirm or guarantee if a foreign countries signal will work.......however all of my friends/colleagues/family have had no issue on their vodaphone/iphones or three or gifgaf etc. So it is EEs fault and they wont help.”
“A huge THANKS to Adam in the Hull Centre. He was absolutely amazing. I had to upgrade my phone. He did everything to suit my needs, went through my current data usage, and prices. He outlined all the options. He was incredibly patient, very polite, professional, helpful, and friendly. Thank you, Adam. I am so glad I came through to you. What a great asset to EE.”
“Probably the worst customer service that I have dealt with,one just contradicts the other and they don’t know what they are talking about, keep well clear of them”
“Poor customer fault desk for broadband services . Operatives have no authority to sort problems out and fob you off with inaccurate information.
They just appear to be mouthpieces for an organisation that don’t want higher level executives bothered by irate customers who’s money provides an income that they don’t deserve.
What a shower.”
“So I'll try and keep this short, they will repeatedly raise your price, yes it's in the terms of service but they don't properly inform you of it otherwise. Moreover then I called up about this and was given as they called it misinformation by one of thier representatives saying they could get me a cheaper price or package when they couldn't and they knew they couldn't it was a lie. Then a member of thier loyalty team said how they had said to the liar that they couldn't offer me anything before he did that and openly accused his college of lying to me and told me how to file a complaint against them. Anyway, they offered to pay me out of the exit fee, then I spoke to someone from the executive team who said no no only they could offer to pay the exit fee and it didn't matter thier colleague had offered it me the other day, they agreed to it, but would not admit they had lied to me and instead said I had received misinformation from thier own people, they wouldn't do a good faith gesture beyond getting rid of the exit fee which was the bare minimum and they had to be threatened with legal action for that.”
“EE use to be the best.
Since EE disconnected 3g all is gone bad.
I cannot use my unlimited data just because my phone cannot connect to 3g connection, 4g is bad and you can get 4g only close to their masts.
Just got rid of them.”
“Ee most expensive love making excuses to put up your contract price already most expensive with out rises changed one contract waiting for last one to end never again all they need are masks !!”
“Ran out of data and there physically isn’t a way to top it up at all. The app doesn’t work, the website doesn’t work and the customer service is non existent”
“i made the biggest mistake by contacting ee sales team from my landline number which is rejistered with TPS.
they have since the day of contact with ee contacted me every 2 days from 07973 100 615 on the hour every couple hours i have asked the to stop i have stated that this is rejistered with TPS.
may i remind ee that it is illegal to make u wanted sales calls in 2024 ee have a duty to check the number is rejistered on the opt out LIST
they have also stored my private landlline number on there servers without my permission or conscent this is a data protection act breach
if i cannot make a complaint about ee directly as i am not a customer
ill take this directly not only to the ICO but also to the POLICE and ill make a complaint of harrsenent against ee under tge TELECOMUNICATION ACT ee have broken the law i have also made a complaint of harrsement to my provide and they are investigation as they can listen to landline calls not happy
i have to ask ee to stop and they still calling ill be going to take further action and report them to nuiscance calls bureau”
“They don't care about you. I got my phone stolen so called to get my number & contract cancelled. My contract didn't end until 3 months away. Without caring, they informed me I have to carry on paying or I'll be in breach of my contract. I said ok, but cancel my contract straight away then. Ok, they'll do that. I assumed it was done, but no, they rolled over my contract and made me pay for a phone I don't have. Numerous arguments with customer service just responding 'it is what it is, that's the system, you should have called 30 days before the contract end it's not our problem'. They don't care, wouldn't refund me or offer any apology. Never again EE.”
“Everything is wrong. Am on verge of a breakdown. Problems since early last November. Why oh why did I change from BT to this shower Latest is they cut off my landline last Friday. Only knew there was a problem because friends were getting “user busy” I. Phoned 150 - number I will never call again in my lifetime to be told by a female that I didn’t have a landline with them. After hanging on and listening to the hellish music racket a bloke told me I didn’t have a contract with them so they had cut me off. I desperately need landline as cover with EE on mobile is poor. Was told I need a contract for landline and broadband which I have had since last November. £49.99 and pay for all landline calls. Told you don’t get a landline free with them and I needed a new contract and could hear him talking about figures of £60 plus. Got message Saturday telling me to send my hub back. Asked a friend to try landline and she got message not possible to connect call. As I was waiting for a call from Tom at ee this morning I wanted to check good loud call on my mobile so called from my landline AND ITS NOT my number. I have a hearing loss and have found it very stressful trying to hear these people in the 50 or more times of calling 150. Well I am 80 years of age, living on my own and going through breast cancer treatment and have managed to cope all my life but this shower of incompetent, uncaring forms have brought me to my knees so from this minute on ITS GAME OVER FOR ME. See you in court”
“Set up not straight forward as told by EE sales staff
First broadband did not work tv set box was a not great that's putting it mildly Would like to say more but I am so frustrated with Ee still having problems
Should have with bt& sky
Peter”
