Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.84

4.8 Rating 14,343 Reviews

97 %

of reviewers recommend Edwardes Bros

4.8

Based on 14,343 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 24th June 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods still not arrived!!”

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Posted 6 years ago

“Ordered on Monday and still not arrived is it coming by snail post”

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Posted 6 years ago

“Unable to get through on the phone to report badly packaged and damaged goods. Unable to get a response from multiple emails about a replacement order. Delivery thrown through the door by the courier. What a complete shambles.”

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Posted 6 years ago

“the delivery service and products are top notch, however theres completely no customer service available, i have been calling all your branches , sent a few email no one has ever gotten back to me and i am stuck with products that i would love to return due to mismeasurement”

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Posted 6 years ago

“Ordered items via website only to be told the following day that none of the items were in stock and that the supplier was cancelling the order. Why advertise items are available when they are not?”

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Posted 6 years ago

“After 3 days the order had not arrived. Nor did they know where it was, so order cancelled. Will continue to use Screwfix who are reliable”

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Posted 6 years ago

“Wrong item delivered. No response to subsequent email”

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Posted 6 years ago

“Product fine but carriage at £*** for 2m cable is excessive. I'm sure Royal Mail would be nowhere near this cost.”

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Posted 6 years ago

“Haven’t received my purchase and no correspondence on delivery day. Sorry not good thumbs down”

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Posted 6 years ago

“Very Poor with my first deliver still waiting for it. Didn’t deliver And can’t get a update on it. Very poor”

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Posted 6 years ago

“Please make it clear on your site that you only deliver some goods locally. I ordered a light diffuser. The offer was accepted then refunded the next day as I am not local.”

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Posted 6 years ago

“Cpuld.not provide what was asked for and had to refund.”

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Posted 6 years ago

“I originally went into your Penge branch 1 person was serving there were 2 customers in front of me 1 was being served. After waiting over 20 minutes where people came in behind me and left without being served. In the end he was still serving that same customer. I left and decided to order the part I needed on line which was a 26watt DD 2 pin lamp holder. When it arrived by post it was a 9 watt 2 pin lamp holder which was no good. So it means I have got to go back to the branch to change it for the correct part. Also I do not live near Penge.”

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Posted 6 years ago

“I wouldn’t know how the product is as I haven’t received it yet, DPD are the worst delievery company and if I new you used them I wouldn’t of ordered from you. They mess you around so much and are now claiming they can’t find the address as another excuse. God knows when I’ll actually get the parcel.”

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Posted 6 years ago

“Order placed 6th Nov. Still waiting for it. Told order was to be delivered yesterday.”

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Posted 6 years ago

“Some *** used my email address on an account on your website so of course now your automated systems keep emailing me. I've never been anywhere near the UK and will never order anything from you. Please stop using this email address for any communication, as I tried to request via your customer service DAYS ago.”

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Posted 6 years ago

“*** First class post is about £***”

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Posted 6 years ago

“I am still waiting for my refund of delivery charges. I have had to continually chase you and still not received email confirmation of refund or the monies!!! DISGRACEFUL!!”

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Posted 6 years ago

“Payed for a item to be told the next day they can’t deliver Great shop Excellent communication”

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Posted 6 years ago

“They sent the wrong item and have not - after over 24 hours - responded to an email pointing this out.”

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Posted 6 years ago

Edwardes Bros is rated 4.8 based on 14,343 reviews