Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.84

4.8 Rating 14,343 Reviews

97 %

of reviewers recommend Edwardes Bros

4.8

Based on 14,343 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 24th June 2023

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bulbs for my father and at check out delivery was £*** something but when payment went through it was £*** Absolute joke! If we knew delivery was going to be that for 4 bulbs then we wouldn't of bothered!”

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Posted 6 years ago

“Hi Sorry but this time We have been let down by your company. Despite checking stock and then ordering we were told you are out of stock with lamps and delivery has been delayed that too after me calling this afternoon. Please be careful next time. If you don’t have stock then you should let us know for us to get the materials from other people. As we can not afford to let our contractors down or delay the job. Thanks.”

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Posted 6 years ago

“Item is correct, well packaged and priced fairly. Courier charge is a joke. Just received a package around the same weight and size from Germany using dpd and it cost £***. How you can charge *** plus vat (nearly 3x) to send something half the distance to the exact same location is beyond me. Also the postage charge leapt up at the last minute after the order was confirmed in a stealth fashion. I could return the item for around a quarter of what I was charged. A good will gesture may convince me to use Edwards again but I won’t hold my breath.”

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Posted 6 years ago

“You could sort your web site out. I does not remember pass words, it will not allow pass words to be reset. I will have to rethink using rhis company again as too much time is wasted trying to gain access to the site.”

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Posted 6 years ago

“***”

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Posted 6 years ago

“Purchase is two days late”

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Posted 6 years ago

“One item wrong - emailed dartford Friday morning early - still no response”

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Posted 6 years ago

“Wrong item was received and I am waiting for a reply from Edwards about what has happened and what they want to do about it. Delivery was prompt and everything else was great, they just either sent the wrong item or advertised the item incorrectly.”

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Posted 6 years ago

“The product and service was fine! However, the product arrived damaged (in the post?). One corner of the plastic surround was chipped off. I was not prepared to go through the hassle of sending it back. So I simply superglued the chipped piece back on. As it was to be installed in a corner, it probably won't show. Pity though! I have a photograph of the damage, which I can send you if required.”

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Posted 6 years ago

“some of the individual light packages were already opened and one light was so scratched that it is not usable; I emailed the company to enquire after possible exchange and didn't even get an answer”

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Posted 6 years ago

“Product fine, delivery a day late!”

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Posted 6 years ago

“The parking is poor the items are not bagged but just thrown in the box. No matter the number of the items it should be bagged before parking for delivery”

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Posted 6 years ago

“I received an email from supplier or carrier saying I had postponed delivery for a further day, I did not do that. The order was eventually delivered on the new delivery date. Not good enough.”

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Posted 6 years ago

“I placed an order to be delivered directly to site the next working day, i called up on the expected delivery date to be informed the item was not in stock. Your website did not inform me the items were out of stock and cause delays to completing the installation.”

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Posted 7 years ago

“The bulbs I ordered turned up on time, however the box was battered and two of the six bulbs were defective. I e-mailed Edwardes immediately and asked for then to send out two replacements... that was over a week ago and I'm still yet to get a reply.”

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Posted 7 years ago

“Pointless ordering anything unless you live on the UK mainland. For some unknown reason their courier doesn't deliver across water.”

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Posted 7 years ago

“Not to pack an item because it don't fit your standard box size, but mark it as Sent, is very poor customer service, I'm hoping that the missing parts will arrive completing order, the only thing I could have finished the job on Saturday now I'm on an overun on job which is not good for my customer service to client, and will need to work 1 evening to fit these 10 boxes that requires the Wall surfaces to be trimmed and sealed prior to fitting them, so thank you for this, maybe you need to get some bigger boxes! Is this the best way to treat a first time customer, .. Watch this space......”

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Posted 7 years ago

“The item received was not the item I ordered, even though the sales picture was exactly what I wanted. When I called I was told the item in the picture was no longer available and an alternative sent which would and did not fit the job. This cost me time and money and I lost the job!”

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Posted 7 years ago

“When I placed the order it said delivery on Friday. It's Sunday and still no delivery! I had someone wait in for this delivery that never came.”

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Posted 7 years ago

“Delivery details as I have still not received my goods and also have no idea when it is going to be delivered.”

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Posted 7 years ago

Edwardes Bros is rated 4.8 based on 14,343 reviews