Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.84

4.8 Rating 14,343 Reviews

97 %

of reviewers recommend Edwardes Bros

4.8

Based on 14,343 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 24th June 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods have still not arrived after three weeks”

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Posted 2 years ago

“Very slow delivery.”

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Posted 2 years ago

“Why have you asked me to make review when i have not received my goods nor had any correspondence from you?”

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Posted 2 years ago

“Don’t actually keep stock even though showing it’s in stock on there website. They rely on there stock coming direct from manufacturers.”

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Posted 2 years ago

“Not received item yet !”

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Posted 2 years ago

“Ordered the wrong item, discovered an hour later and emailed the address provided to cancel so I could re-order the correct items. I received no response and the order was sent - leaving me to pay to have the items returned. Having returned the items I'm now having to chase for a refund, this is poor customer service.”

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Posted 2 years ago

“I’m not happy with your delivery because I ordered 1 part you send me to parts,iam not happy with that,thanks Dilan”

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Posted 2 years ago

“invoice was sent without our business address on it. just a blank space where it should be. I have emailed 3 times for a updated invoice, i have been told your office staff would sort it out on 2 occasions........they have never come back to me......i am unable to claim vat without our business address on invoice will i be using you again....No you are the first business to let me down in 25 years..........K.HAYSTON”

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Posted 2 years ago

“We were horrified that the second delivery by your Preffered delivery company was terrible . No Covid consideration . He waltzed past out shop front door threw the box onto a counter top pushing aside barber clippers and other tools . When requested to lift the box to one of our employees he stated “ not until I’ve taken a picture!” Very curt and unhelpful. Extremely disappointed we operate a very strict Covid entry system in to the shop. He broke all our protocols and didn’t care”

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Posted 2 years ago

“Product was faulty and it has taken many weeks to simply get a return label. Hopefully I will get it soon and get a refund!”

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Posted 2 years ago

“Item came broken! Didn’t had any refund and company not helpful to solve my issue”

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Posted 2 years ago

“Orders staples for my staple gun , ordered the size displayed online , staples arrived only to be a different size , after a telephone call I was advised that I’d ordered the wrong part number . How a 10mm staple can be 11.1 when delivered baffles me .”

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Posted 2 years ago

“Didn’t receive item!”

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Posted 2 years ago

“Have been sent faulty items that I am trying to return, have emailed two separate addresses but still not response”

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Posted 3 years ago

“Unable to review as still waiting for the delivery of my order.”

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Posted 3 years ago

“Not really sure what is happening .... Edwardes Bros asking for a review for an item ordered and paid for several weeks ago, but have not yet received !”

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Posted 3 years ago

“Speedy delivery but the bulb was broken when I contacted them they were sending me another. Still waiting and that was 2 weeks ago. Not a happy customer!”

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Posted 3 years ago

“No not the goods yet the website was easy to use but no communications since”

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Posted 3 years ago

“Would like to know were my order is? You have taken the payment 14 days ago!!!!”

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Posted 3 years ago

“Im very dissapointed!!! Did online order 3th Feb. Its 17th now and no answer till. No recommend.”

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Posted 3 years ago

Edwardes Bros is rated 4.8 based on 14,343 reviews