Edecks Insights

Edecks have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

 

B-
Happiness Grade
A

Price - Excellent

96.05%
Industry Average
" From start to finish, a really 5 star service from Edecks. My order was delivered very promptly (within 2 days), and with no delivery charge as it was over £100. It was well packed, and the driver (Andy) was very helpful and left the items neatly and conveniently. All the products were of excellent quality, and supplied at a competitive price. Definitely a supplier I will be using again. "
- Max
" More importantly very competitive prices. "
- Andy
" purchased some reject type decking which enabled me to make three off planters there was a little scrap but at the price was really good value "
- Luton hatter
Write your review on Edecks
A-

Delivery - Fast

81.56%
Industry Average
" From start to finish, a really 5 star service from Edecks. My order was delivered very promptly (within 2 days), and with no delivery charge as it was over £100. It was well packed, and the driver (Andy) was very helpful and left the items neatly and conveniently. All the products were of excellent quality, and supplied at a competitive price. Definitely a supplier I will be using again. "
- Max
" Delivery on time, well wrapped. Thank you. "
- David Snoad
" from ordering to delivery( on time ) every thing worked like clock work. Good quality fencing and first class service. Well done. AnnG. "
- AnnG.
F

Refunds - Difficult

20.83%
Industry Average
" This company sell second quality rubbish. Fought for refund via PayPal and whole order returned. Do not buy from. This company if you are looking for quality timber products. "
- Daniel
" Out of an order for 22 larch wood decking boards, I had 10 of them which were a very poor standard. My order was for £200+ and all I received was a refund of £17 for faulty boards. BEWARE of ordering from Edecks, as customer service is diabolical! "
- Stephen Cray
" I eventually managed to cancel the order and asked for a refund. "
- Peter Mulholland
A-
80.92%
Industry Average
" From start to finish, a really 5 star service from Edecks. My order was delivered very promptly (within 2 days), and with no delivery charge as it was over £100. It was well packed, and the driver (Andy) was very helpful and left the items neatly and conveniently. All the products were of excellent quality, and supplied at a competitive price. Definitely a supplier I will be using again. "
- Max
" Ordered 8 step stringer, good solid construction, quality piece of kit. Phoned prior to buying for advice, extremely helpful. Super efficient service arrived next day. Will definitely use Edecks again. "
- Rob Levitt
" Fantastic service excellent customer focus.Awesome company thank you. "
- Steven

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Alice, Customer Support