Edecks Reviews

3.56 Rating 354 Reviews
61% of reviewers recommend Edecks

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Own Driver, Courier
delivery methods
Next Day
average delivery time
98%
on-time delivery
95%
accurate and undamaged orders
Customer Service
Email, Telephone, Live Chat
communication channels
Under an hour
queries resolved in
"8 working days late, if you include the weekends then 12. I had to chase them twice as had no delivery slot booked. The delivery driver rang the day before and told me I could have it delivered at either midnight or 6.00am the next day . SERIOUSLY! Sadly the decking finish is not very good quality and that was the premium deck. I wish I'd bought from the local timber yard, even if it had cost more."
Posted 3 years ago
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"Will never use the company again."
Posted 3 years ago
"I purchased around £700 worth of decking in Aug 2014 from eDecks, it was dispatched within a week and the delivery was set whilst I was out of the country. I spent a day calling their Delivery team to re-arrange but heard nothing. They left the goods on the driveway, in full sight without signature. The decking itself might be cheap but the quality is shocking - nearly all boards and 4x2 bearers are warped and many are split, right through with 10cm-30cm cracks. I accept this to an extent as I bought cheap but I asked for an exchange on 6 items which were really bad and not fit for purpose. To be fair to eDecks they agreed an exchange and sent a driver whilst I was out again, this meant they couldn't pick up the really bad ones or leave the new ones. One month on, after a number of online and telephone exchanges I give up and have thrown the bad ones away. if you don't give a hoot about how the condition of the boards and bearers then use eDecks, if you want something half decent go elsewhere."
Posted 4 years ago
Edecks is rated 3.56 based on 354 reviews

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