Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 583 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

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Metrics

1.5

Based on 583 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. They have shared my data and I get upsetting offers of funerals and cremations all the time. This is a DISGUSTING company and a disgrace.”

Helpful Report

Posted 3 months ago

“Bought leaf blower/vacuum/ shredder 18 months ago direct from Eckman (Order OR1115506), but not reviewed till now as I wanted to thoroughly test it out over a time, and last autumn was unusually dry here so not a good test. Was £49.99 then, £89.99 now - certainly wouldn't buy it for that as it really doesn't do the job. Site/ordering was fine and delivery good; no problems with machine as such - all parts received and seems pretty robust. They say it's powerful - certainly is; too powerful - picks up stones and soil (I see current version has a gravel filter so maybe that would stop much of this, though not the soil and smaller stuff - see below) It is hopeless with wet leaves (and how often do you get sufficient dry days in autumn/winter for them to dry out? It does say don't vacuum damp/wet materials in the instructions (how useless is that?), but didn't say that in the advert) - they too easily clog, even if you cut out the unnecessary vanes which narrow the opening to the collection bag. And you can't easily get at the places they clog except by taking the blower tube off, which they say you should do from time to time but one of screws is, as booklet says, one-way!! Even then you can't properly reach all the places that clog. The 'mulching turbine' (i.e. shredder) does work really well in reducing volume, but it throws small shredded bits of leaf/soil/whatever to the housing around it a couple of cm away. I had to dig out a large amount of compacted material from this when it was clear the motor was having to work too hard, and the only way to do it is to take the main body apart. The design of this doesn't seem to have changed, so it's hardly user friendly.”

Helpful Report

Posted 4 months ago

“Product was fine, but have been plagued by phone calls ever since as they sell your info on. I have asked numerous times to be removed from these but still get them. Getting more and more frustrating”

Helpful Report

Posted 5 months ago

“Garden arch and gate was easy to put together. Arch ok. The gates were rubbish one gate had the hinge lug missing completely and when lowering the other gate into the socket the lug dropped off. The weld was non existent.wont be using this company again.”

Helpful Report

Posted 10 months ago

“Ordered a set of fruit trees. Now keep getting phone calls offering me discount vouchers if I pay £69 to join, have said I am not interested and take me off the list for phone calls.... still getting phone calls”

Helpful Report

Posted 1 year ago

“Technical support woeful - I asked if I could buy a brush kit for the motor on my long reach trimmer and was supplied details of yard brushes !!!!! Second time asked for tightening torques for blade Allen screws and was told they don’t sell my model anymore. This are both incompetent replies”

Helpful Report

Posted 1 year ago

“I bought one of their 9ft 2in telescopic hedge trimmers just over two years ago and the handle that you use to extend and retract the telescopic arm just keeps turning and won't fix the arm in any one place so that it doesn't move. It was good whilst it worked properly but I've only used it maybe 3 or 4 times in the 2 years that I've had it. So I'm now left with an extendable hedge trimmer that I can't extend, as I've contacted customer services and they don't do any replacement parts. DO NOT BUY THIS PRODUCT AS IT WILL NOT LAST.”

Helpful Report

Posted 1 year ago

“Ordered set of 3 fruit trees, 2 dried up.”

Helpful Report

Posted 1 year ago

“Sent wrong item .returned it .waited over a week for refund request .told 3 to 5 working days for refund .bad customer service .will not us again”

Helpful Report

Posted 1 year ago

“The catalogue seemed good enough, and I’d ordered something small before, so I decided to order some more items. Part of my order was delivered, in packaging that could have been sone by a pair of monkeys let loose with a roll of sticky tape and some cardboard. The second item never arrived, although I received two weird communications which I initially took to be spam, but which I now realize were probably connected to my order. The first was a text with no sender identification saying my goods could not be delivered as no one answered the door, asking me to click a link. I reported this seemingly phishing text to the police. Then I received an email from drgplc, a domain which on checking is currently available for sale, so again I smelled a rat. As Eckman charge 5p a minute for me to call them I won’t do so, and as they are not responding to emails I will simply advise people think very carefully before dealing with them.”

Helpful Report

Posted 2 years ago

“I read many reviews for the 3-in-1 3000w leaf blower vacuum & shredder, and it appeared to have good reviews, so I purchased mine. It arrived in packaging which looked like it had travelled around the world and been opened more than once before - corners bashed and multiple layers of packaging tape holding it all together. On opening the packaging all appeared to be in order initially, and as I unpacked the various parts which were neatly packed, I noticed that the clip that secures the 'Leaf Catcher' bag to the unit was broken rendering and the machine useless - disappointing to say the least - NOT good... I continued to unpack the remaining items, and these were AOK. I plugged in the Leaf Blower to check it was working and switched the power socket 'ON' and proceeded to switch 'ON' the Leaf Blower.... an immediate "BANG!!!" and a flash of flame was the response - NOT good.... On examining the products various accompanying parts in detail I observed the flimsy and very poor quality of these, surmising that 'This item was not fit to last very long, one or 2 uses at best - if it had worked. The parts were a poor fitting, bits that should not rattle 'Rattled' - and it did not even 'look the part' Alas, this was returned, and I paid some extra money to buy a robustly made Black & Decker product, similar to the one which had recently failed after 20 years of hard use and abuse. Fortunately, a full refund was made soon after returning the faulty goods, without any quibble.”

Helpful Report

Posted 2 years ago

“I purchased an item which was, when it arrived, completely different to what they had advertised. Their website states they reply to emails within 24 hours yet I emailed them 3 times before I received my item and I am still waiting for a reply! I returned my item 2 weeks ago and I'm still waiting to be refunded. Terrible company and service, I would not recommend this company at all!”

Helpful Report

Posted 2 years ago

“Ordered a cordless extendable hedge trimmer it eventually arrived but with no battery. I contacted customer service who said it was in small print on their web site that it comes without a the battery or charger. I asked could I order a battery and charger which she replied yes but then hit me with a price of £149.98 which was more expensive than the hedge trimmer itself. Rip off merchants stay well clear or you’ll be bitten”

Helpful Report

Posted 2 years ago

“Do not use this company. I ordered a Paddington station clock 25 cms wide for £24:99. The item was seemingly not in stock ,although no contact was sent to advise. I twice asked for my money back with no success and once my email confirmation photo was removed the price on there website for this item suddenly went up to £39:99 with stock arriving soon. Low and behold a clock did arrive only 12 cms wide, four weeks later.They think they are cute but the “ amended description” for the £39:99 clock states Roman numerals where new cheap version is numeric numerals. Do not buy from this company.”

Helpful Report

Posted 2 years ago

“Dreadful company - sad as a few years ago I rated them highly so what's happened I wonder? I should have thought twice when I called the sales line and they did not know the answers to my simple questions. Once ordered, my item did not arrive and I had to chase them several times getting emails back saying wait 7 days - I pointed out it was already 7 days and still no delivery. Eventually action and I had my item the following day. Old fashioned customer service or just incompetence - I dont know but I cannot now recommend Eckman.”

Helpful Report

Posted 2 years ago

“Bought their electric hedge trimmer which boasts it is a lightweight 3.8k. try hanging a 3.8kilo weight on the end of a 9.2 foot pole and tell me it's lightweight! I noted that in their videos and photos the user has it resting on the hedge!”

Helpful Report

Posted 2 years ago

“My leaf blower went wrong , so Eckman quickly had it picked up and promised a replacement. A month later I’d heard nothing so I emailed them. They didn’t seem to know anything about it and asked for the couriers tracking number. I sent this and once received they said they’d send a replacement ASAP. 2 weeks later , still nothing , so I’ve given them until Monday to replace or I want a refund. However, judging by some of the reviews , I don’t hold out much hope of either!”

Helpful Report

Posted 2 years ago

“Every thing! I ordered a battery and paid extra for despatch delivery (non existing) customer service does not know their own web site? Know i know it a Chinese run business, wish i had before!!”

Helpful Report

Posted 2 years ago

“Terrible company who share personal data with other customers! I wrote to Eckman to complain about them delivering a customers product to my house which was not mine. I looked for the customer online searching their name to no avail. I kept the plant here for a week or so not knowing what to do with it. Then a very cross lady turned up at my house claiming I'd stolen her plant. She entered my property without my permission and was extremely rude. The worst thing about all of this, is that Eckman had given her my address. I have attempted to contact them but have been ignored since April!”

Helpful Report

Posted 2 years ago

“I bought 3 dwarf fruit trees so did expect them to be small and in the small print it said pictures for guidance only. But i did not expect to get 3 small dead looking twigs all strapped together not even seperate. Digraceful no idea how they can send this rubbish to anyone never mind charge £29.99 for 3 dead looking twigs and £4.99 postage. If i return them it will cost me prob another £5 so £10 postage for nothing. I just want people to be aware what you are buying they should be a picture or a description of what it is like but then nobody would buy its a total con utter rubbish.”

Helpful Report

Posted 2 years ago

Eckman is rated 1.5 based on 583 reviews