“Really happy with the end product and the installation team were great. Our only gripe was lack of transparency and communication with the office as they pushed our project back unexpectedly and then our grass delivery was delayed by a further week. Aside from that, we’re really pleased and it makes our garden a much nicer space to enjoy.”
“I am disgusted with the lack of communication from easi grass, when I requested a quote back in March 8th James came 2 days later and measured up. After I chased and chased 2 weeks later I finally got my quote following a date work would start. The date arrived and no one showed I then text James to which took 3 texts and 2 phone calls I got a response 2 days later advising due to high demand my garden would be pushed back another 2 weeks, 2 weeks came and went and I rang another 6 times, tried to call the office left 4 messages no response a few days later James contacted advising it would be another 2 weeks rolling due to back log which I wasn’t impressed about for a number one company along with the prices they charge I expected higher quality communication! I was then promised my date the 26th April was set in stone and would not be rolled again to which no one showed I have called, text and phoned the office over 45 times and not one message has been passed on even after I have been promised serval times. James is no where to been seen or heard of and I’m left out of pocket and an upside down garden! I am really saddened by this as after all the good reviews and the fast turn around I expected this is service that has been given!”
“We had our grass installed around 3 years ago and the team that quoted and installed were great. We subsequently had an issue and our dealjngs with the maintainance team were difficult BUT eventually the MD came and visited and turned us back into happy customers. This year we had the team in to give the grass its annual spruce but the main areas have remained flattened and lifeless. We asked the maintainance team about this and again reponses have been slow and difficult. We have now been told that flattening in regulaly used areas is normal and cannot be fixed. The maintainance team have also pointed out that this is covered in the terms and conditions - so fair enough. But i feel this should be made very clear in the sales process as If i had known that despite regular maintainance the main areas of my grass would remain flat and lifeless after just 3 years im not so sure i would have spent the money.”
“Hi, really disappointed with the service received, it took 3 weeks for my message to be past on before anyone contacted me, then further 2 weeks before anyone came out to discuss my requirements. James then came out and took measurements, we discussed what I wanted and now am having to chase for the right quote as I keep getting sent the wrong one. I am a first time customer and tbh if I’m having this much trouble getting a correct quote of you then it doesn’t give me confidence you can do the job !!
Total time taken to get a quote(which still isn’t right) so far has been 6 weeks.
Expected better from a company this big especially from the prices you charge.
Had 3 other companies come out within 2 days that have already given me their quotes so will now be using one of them.”
“The actual job of the grass installation etc was done to a good standard but the after care was poor as was the mess made to the grass outside where the concrete was mixed and on the roadside where the aggregate etc was delivered was unacceptable, we have a chipped paving stone and have been fobbed off for about 3 weeks with excuse after excuse and will be officially making a complaint regarding this”
“Choosing Easigrass was the easiest decision ever. After watching the promo video on the website it was clear that the customer was their priority. Jason visited to assess the area and followed up promptly with a quote. On the day I was so impressed how slick the operation was. The Easigrass team worked solidly fitting over 65sq metres in one day. The final result is draw dropping. We feel like we have a show garden now! I would not hesitate to recommend Easigrass.”
Posted 3 weeks ago
Your garden looks amazing! Thank you for the photos and amazing review. Enjoy a kick about in your new space! The easigrass team.
“I highly recommend Easigrass to anyone thinking of getting artificial grass. The job was completed in less than a day and a half.
Colin and Nathan hardly stopped the whole time they were here. Very friendly guys and very professional. I am highly delighted with my back garden and my 2 dogs love it too.
Also a huge thank you to Jackie for her correspondence and great customer service. And not forgetting Steve who worked out our quote to our budget.
Thank you Easigrass. 😁”
Posted 3 weeks ago
Thank you so much for the review and photos they are amazing! We are so glad you love your new space. The Easigrass Team.
“We have been very pleased with the grass installed, it is super soft and luxurious. Our dog loves it too! The team who installed it were excellent, doing a thorough job: they were considerate and meticulous, leaving the house neat and tidy at the end of the job too. Thanks so much for transforming our garden!”
Posted 3 weeks ago
Thank you so much for your kind words, we are so happy you and your dog is happy with their new grass! The Easigrass Team.
“Outstanding costumer service and fantastic job. They transformed our garden following our idea/design but giving us the right advise. Very tidy and clean way of working. Gordon and his team are very professional. Now our little puppy is happier than ever playing around keeping his paws mud free. We will recommend them 100%.”
Posted 1 month ago
Thank you so much for your kind words! We are so pleased you and your pup are loving your new grass and there are no more mucky paws!
Constance at the Easigrass Team.
“I was very impressed by the quality of service on the day the easigrass was installed in my garden. The guys turned up promptly just before 9am, were courteous and calm and carried out the whole installation with minimum mess and fuss and impressively quickly.
They did a very professional job and explained the upkeep clearly. We are really happy with the grass and the service. Thank you.”
Posted 1 month ago
Thank you so much for your kind words and pictures! We are so pleased you and your dog are loving your new grass, it looks amazing.
Constance at the Easigrass Team.
“I would highly recommend Easigrass to anyone.
From when Gordon came to measure and Jennifer quoting, I received a totally professional service.
The installation happened a lot quicker than we had anticipated, which was great and completed in just over a day and a half.
The two young workers Jack and Sean were incredibly professional and polite and spoke to us during the process to double check we were happy with everything.
Tremendous job. Thank you.”
“Mason, from easigrass was great, initially, once he had my deposit, gettinga response from him was next to impossible. I should have trusted my gut and pulled my business, but my wife liked the feel of their grass compared to the others. We were surprised when they turned up on the agreed date, as Mason had not responded to my requests for information. They laid the lawn in a day and when I got home I noticed there was a bulge on the 1 section of edging. I contacted Mason and he told me he would discuss thsi issue with his manager and the installer and come back to me. Fortunatly, I'm not holding my breath, otherwise I'd be dead, as 4 days on and as expected Mason has not come back to me. Avoid like the plague, let's be honest most of the companies offer very similar products and they all charge the same, so read reviews and go with a reliable company, who care about their customers. I really wish I'd gone with Lazylawn or Wonderlawn, as they couldn't have been as bad as Mason from Easigrass.”
“Took me years to make the decision to use Easigrass but really happy with the results. The team were fantastic. Friendly and efficient. They were considerate to our neighbours and removed all rubbish.”
“We can honestly say how pleased we was with the service we were given from David Christie, when he visited to give us a quote for the job, right down to the guys who came and laid our grass, they were on time and very professional with the way they carried out their work. They cleaned up after leaving us very pleased.
5We will definitely recommend Easigrass to anybody who needs a job done.”
“Recently had our garden artificially turfed by the easigrass team from Brentwood. The whole team did an amazing job from start to finish. Would highly recommend the company to anyone looking for a professional job. Workers were very clean and tidy and attention to detail was fantastic. Would also like to complement Dave the sales executive. Thankyou easigrass team,”
“We had our artificial lawn installed by Easigrass Putney, so the comments are related to that office. They have been very easy to deal with and very helpful. The initial survey was straightforward and answered most of our questions, and the team was available for further queries over the next few days. The installation itself took 1.5 days and the workers were very considerate and professional, with minimal mess and cleaning everything at the end. The lawn is looking great and we couldn't be happier with it!”