Shire Doors Ltd Reviews

4.67 Rating 220 Reviews
93 %
of reviewers recommend Shire Doors Ltd
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver
on-time delivery
Greater than 84%
Customer Service
communication channels
Live Chat, Email, Telephone
queries resolved in
Over a week
Read Shire Doors Ltd Reviews

About Shire Doors Ltd:

Shire Doors Ltd supply and install Premium Entrance Doors, Aluminium Roof Systems, Aluminium Bifold Doors and Aluminium Sliding Doors all produced By Quality Manufacturers, installed by our fully employed in house fitting teams and include extensive industry leading guarantees.

Visit Website

Phone:

01274 888180

Email:

info@shiredoors.com

Location:

3-5 Wharf Street

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Poor fitting and shocking after service. Owner threading and a bully, filmed us on our property, why? how dare we expect a product fit for purpose? Miss allined, drafts, dint in sill, throw back to the bad old days of traders. A company truely fit for Dom, ‘cowboy traders’ origin is a good product just go else where. I warn you not to let these people into your home. Note any negative reviews he will aim to discredit you and others to save face, a tactic he used with other negative reviews. How low can you go!!!!!!!!!
4 Helpful Report
We wanted create a space that would allow us to enjoy the garden all the year around. We enlisted the help of a talented architect to design an inside-outside space. On an inclement days the combination Bi-fold and French glass doors allows us enjoy the garden and the light afforded by the large glass roof. When the weather allows, the building opens up to give unrestricted views of the garden afforded by the moving corner post. The advice given by Shire Doors was invaluable when designing a complex structure and the result is stunning. Shire Doors execution and support during the build was exceptional with respect to the installation of the doors and large glass roof. The thermal glass works very well keeping the room warm in winter and minimising the heat in the summer in conjunction with the integral blinds.
2 Helpful Report
My door isn't even a year old yet and we are having problems locking it the seals on the bottom of the door are hung down and the door sill cap has dropped off
2 Helpful Report
Mr Noble. Very sorry to read your review. Please call the office and we will send a service engineer out immediately. Leaving negative feedback is ok and proves our reviews are real however if we don't know you have a problem we cannot deal with it and prove why we pride ourselves on the 5 star service we offer all our clients. We are not like other door companies, we strive to deal with any issues quickly and ensure you are happy.
Origin bifolds and korniche roof lights all v good quality and look great. Fitters very competent and pleasant, leaving site clean and tidy. Would recommend without reservation
1 Helpful Report
Due to mobility difficulties a low threshold was clearly requested at sales/requirement definition stage. However, this requirement was not captured and was subsequently missed resulting in bi-fold doors being fitted that were not as originally requested. This was disappointing enough but a heated discussion with the MD made matters far worse with his unprofessional attitude towards a customer. I am therefore marking the installation as 3. That being said, the Origin bi-fold doors are very good quality and the installation team were excellent.
1 Helpful Report
Tidy friendly workmen We are waiting for the parts they didnt have to be fitted with no date agreed over two months later
1 Helpful Report
Dear Mr & Mrs H.

I have just checked and can see we have 2 small drainage caps to install.

I will ensure we contact you tomorrow to arrange to pass by and pop them on, it will take less than 30 seconds.

Apologies that this got missed and thanks for the positive review.
Excellent door/ side panel.The Fitter (Ady) did a first class job and measured/ installed it perfect . We would definitely recommend Shire doors .
1 Helpful Report
the doors, windows and staff are fine no problems the only issue I have is the problem of the doors being late due to an error on Shire Doors side. The lack of flexibility, goodwill and bad attitude received with regards to the compensation (time lost on installation of the sunroom) I feel should be looked at and dealt with in a manor more customer friendly.
1 Helpful Report
Hi Ms Sharp, Sorry you feel we were not customer friendly. We always try to excel in all aspects of customer service as over 150 positive reviews will prove. We do not offer compensation if a product is late because on the rare occasion this does occur it is usually due to circumstances beyond our control, i.e. factory lead times, weather, sickness etc. We do always try our best to work with our clients to make sure any effects of a late delivery are minimised. Hope you enjoy your new doors and windows.
Nice door and competitive price but no acknowledgement of chip on installation when I emailed.Handle on inside coming loose.
1 Helpful Report
HI Gemma

Disappointing to see your 3 star review as we always aim for 5 stars. This is the first we have heard of your chip. Please feel free to email me info@shiredoors.com with pictures so we can compare them to the ones we took when we installed we can then arrange for the problem to be sorted.
Overall the sales and fitting service was very good. However there were two things that prevented an "excellent" rating; delivery of incorrect components slightly delayed fitting and an overbearing installation "manager" did not help smooth the process of installation where snags had been identified.
1 Helpful Report
Liked the fact I could design my door online. Now fitted it has exceeded my expectations. Looks great & got the neighbours talking.
1 Helpful Report
Very poor service, Front door fitted a few months later the door has dropped and will not close properly, a new conservatory roof fitted rainwater poured in through the flashings in the first day even though we pointed out the flashings were damaged on installation, now we have rain leaking in through the roof onto furniture poor response as the company will not attend until early next week 4/5 days later and the company are asking for a service charge payment up front on a clear warrant issue. Also 123 windows fitted 30% were faulty and changed then further glass found to be faulty then ALL windows changed they are faulty also so we are waiting for all windows to be changed again. Whilst taking the windows out several times the internal plastic beading has been damaged to date the company is refusing to replace the damaged beading.
1 Helpful Report
We hope people read this reply to Mr Graham Mann, As anyone can see from our genuine independently verified reviews we offer the highest levels of customer service and high quality UK manufactured products.
As you know you have not paid us for the sealed units we have installed and changed 3 times at a huge cost. The sealed units have been checked by the manufacturer who is one of the largest and most reputable suppliers of sealed units in the UK, producing 1000' of units a month, they are happy that the units meet the British standards for processed glass.
You called us on Friday last week advising both your door and roof had instantly started leaking, coincidently after you received your court summons for non payment of your invoice. We attended at 9-30am on Monday (1 working day) to see what the problem was even though you owe us a huge amount of money.
The roof had no reason to leak, we checked it thoroughly.
The door had dropped slightly but this could have been caused by a small man swinging on it. We adjusted it for free.
We are proud of our service, we are confident in our products and suppliers. You are the only customer in 2 years who we have not been able to satisfy.
Fast friendly service. Quality made door, professional fitting.
1 Helpful Report
My Origin bi-fold doors look stunning, they glide effortlessly. Great service from planning right through to installation. So quick too, installed within a week of ordering. I tried and tested every make and model on the market, these are definitely a cut above the rest, as they say the Rolls Royce of Bi folds. Kelly, Leeds
1 Helpful Report
Thankyou for your review. We appreciate knowing our hard work makes a difference
Shire Doors Ltd is rated 4.67 based on 220 reviews