DX Reviews

1.2 Rating 1,452 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,452 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how DX made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 8th April 2024
Aparecida
DX 1 star review on 8th April 2024
Aparecida
81
Anonymous
Anonymous  // 01/01/2019
Left £140 parcel on my doorstep in plain site of the world and surprises surprises its been stolen. What sort of idiot does this. They are ment to be secure delivery. Bloody fuming
Helpful Report
Posted 3 hours ago
Advised delivery was to be between 1447 and 1647, tracked vehicle all around my area until it headed out onto the motorway. Customer services says 50 minute wait online chat useless Company useless
Helpful Report
Posted 4 hours ago
Gave me a date for delivery, waited all day and never arrived. Tried contacting them but never got a reply back. When I managed to communicate with someone on their web chat, got a very patronising “ we’re sorry for your inconvenience and we know how frustrating it can be”. Terrible service and company, wasn’t my choice unfortunately, I ordered from Keter and they must be their choice of courier. Would have given zero stars if possible.
Helpful Report
Posted 13 hours ago
Ordered some very expensive custom furniture (was promised 6 weeks, ended up being 12). Received text from DX to say it would be delivered on a Monday. Took day off work. Got a text an HOUR before it was due to be delivered to say goods never received from vendor and no delivery. Checked with vendor, he says 100% collected by DX from him. DX can't give me any more info other than they never received the goods. WHAT AM I SUPPOSED TO DO!?! This is a joke.
Helpful Report
Posted 1 day ago
My item was delivered after it had been run over!! You can see the tyre marks! The delivery driver scurried off muttering in his Eastern European voice when I challenged him on the state of the box which contained almost £500 worth of products. I’ve reported to the well known up market retailer so hopefully they will deal with it. Absolutely disgusting!
DX 1 star review on 14th April 2024 DX 1 star review on 14th April 2024
Helpful Report
Posted 2 days ago
Tracking says item was delivered, well not to me it wasn't. No picture uploaded, and completely stuffed now as i cant get a refund from ebay as it states item was delivered. Why cant couriers do their job properly ? very very annoying.
Helpful Report
Posted 4 days ago
What a absolute shocking company monkeys with no driving licence or road sense would do better then these… got a notification saying my parcels been delivered to a neighbours address and to check calling card ( never got one ) my partner waited in all day and they never even came to my address as my ring doorbell would of picked them up and was not with any neighbours so we had to contact the seller to contact them to get delivery photos and they send them 2 photos of different houses with closed doors and no photos of parcel.. eventually tracked down the address as it looked familiar and I knocked on the door of the adresss no answers as I was leaving I noticed a large box stuffed under a bush at this adresss so I looked and it was my parcel with my name and my adresss on my house number is 19 the adresss it was took to was 23 and it was 2 streets over with a different postcode!! What a absolute stupid company this is.. the driver needs sacking and the company should just pack up and stop operation as they have no sense of business and drivers have no sense of direction.. reviews say it all.. the company we brought the item from is all cutting ties with this god awful company and if you are thinking of using this DONT. Use evri or anotner relable company.. will be making a formal complaint against this place.. the item is a car part and I had to PAY my mechanic a call out fee as parcel was suppose to have arrived but he was already booked due to delivery at time slot stated and now got to pay him again to come tomorrow 🙄🙄 will be pushing for compensation
DX 1 star review on 12th April 2024 DX 1 star review on 12th April 2024 DX 1 star review on 12th April 2024
Helpful Report
Posted 4 days ago
Terrible company and logistics. Got a notification Tuesday saying my parcel will arrive. Waited all day and found out it wasn’t coming. Thursday same thing and I rescheduled it at 7pm. Today I spoke to the staff and they mentioned it will definitely be delivered 9-5pm. Take a whole day off, this company is shocking and people need to know!
Helpful Report
Posted 4 days ago
Sent email saying it would arrive between 7am and 6pm, waited in all day, no one turns up tried to contact them and closed totally ruined day and have no idea what's going on now, avoid avoid avoid absolutely shockingly bad service
Helpful Report
Posted 4 days ago
I am SOOOOOO angry! Been waiting on an expensive item arriving and company chose DX to deliver. For over a one week I’ve been palmed off with them a) not finding me (bollocks, I’m a shop on a high street) b) I ‘wasn’t in’ (Bollocks, I was, in said shop which was open) c) ‘couldn’t find me’ when I changed to my home address (now we’re getting silly d) just didn’t show up e) couldn’t deliver as there ‘was no one in.’ Again, utter nonsense as we stayed in ALL DAY. I don’t know what to do. I’ve paid lots for a bit of signage which hasn’t arrived
Helpful Report
Posted 4 days ago
Tracking number shows it will be delivered on the 08th of April. No one came at all. Tried to contact the company through phone, email and contact form. I got a reply saying it was delayed but after asking them when will it be delivered they went silence. Appalling service.
Helpful Report
Posted 4 days ago
Absolute rubbish! Waited for an important document all day and they message saying attempted delivery and Not available! Liars! No one came to my door ! Person on live chat could only apologize and reschedule delivery! I needed that document but thanx to them , they have ruined things for me!
Helpful Report
Posted 5 days ago
Yep terrible courier. Hang around all day for the delivery tracking then with 2 mins left they tell you to call 0333 as they need more information only to waste more time sitting in a hrs queue on live chat for them to say they don't know what's gone on and they will have to rebook the delivery. In future I'll insist any seller I deal with doesn't use DX delivery and hopefully they will fold
Helpful Report
Posted 6 days ago
Awful company, 3 times I've had my package delivery cancelled by them, when you speak to customer service they don't help, promise to call back but don't. Live chat is a waste of time and very unhelpful and the tracking system is a waste of time. The company is morally corrupt, happy to lie and it's clear the incompetence runs from the top to the bottom of the organisation. Keep well away!
Helpful Report
Posted 6 days ago
Waited in for my parcel, found it abandoned at the bottom of my public stair. Never buzzed or let me know he couldn’t be bothered to deliver to my door. Had to ask a neighbour to retrieve as I’m in by myself with a small child.
Helpful Report
Posted 1 week ago
Completely incompetent service! out of 6 deliveries 1 damaged, 4 missing.
Helpful Report
Posted 1 week ago
Changed delivery to another day as wasn’t going to be home and receieved confirmation of that, but then received a text message to say my package would be delivered on the original day. Contacted customer service who told me if they couldn’t deliver on that day they would try and deliver again on the day I changed it to as the parcel was now on the road. Asked them to not leave the parcel on my doorstep which customer service said they wouldn’t do. Got a text message later in the day to say my parcel had been delivered to me even though I wasn’t home and they had just left it on the doorstep!
Helpful Report
Posted 1 week ago
The driver got stuck in my front lawn and used my front door mat to get out...he didn't even asked. He put back but it's destroyed!!! I'm trying to contact DX customer services for the last 10 days...not even one single call or email from them.
DX 1 star review on 8th April 2024 DX 1 star review on 8th April 2024 DX 1 star review on 8th April 2024 DX 1 star review on 8th April 2024 DX 1 star review on 8th April 2024
Helpful Report
Posted 1 week ago
Shocking service, flooring came 3 days late, lost the job, delivered 2 small items separately, can’t speak to anyone. Never again
Helpful Report
Posted 1 week ago
Just got woken up at 0640 for no reason Parcel is NOT even ours Driver cannot even read an address and should be fired
Helpful Report
Posted 1 week ago
DX is rated 1.2 based on 1,452 reviews