DX Reviews

1.2 Rating 1,460 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,460 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
83
Anonymous
Anonymous  // 01/01/2019
HORRIBLE, STAY AWAY. NEVER SEEN ANYTHING LIKE THIS. My partner had to take two days off waiting for her passport to be delivered and still have not been delivered. Even contacted the chat they have and they said it will for sure be delivered today but nothing. And they don’t even have a phone number to call and the number they have is automated and you speak to a Robot. I will be complaining from them if it does not get delivered.
Helpful Report
Posted 1 month ago
I having an incredibly frustrating experience with DX Delivery that is compelling me to share my disappointment. Despite paying extra for one-day delivery and making arrangements to be available at the office, my delivery was repeatedly missed for 2 days, causing significant inconvenience and disruption to my schedule. The issue escalated when one of their drivers, consistently refused to deliver my package, despite multiple attempts to resolve the situation. Despite assurances from the depot that a redelivery would be arranged, this commitment was not honoured. This level of unprofessionalism and disregard for customer satisfaction is unacceptable. It reflects poorly on DX Delivery as a courier service provider and has left me feeling frustrated and dissatisfied. I urge others to reconsider using DX Delivery for their courier needs, as my experience highlights their unreliability and lack of accountability. It's disappointing to see a company prioritize profit over customer service, and I hope DX Delivery takes immediate action to address these issues and improve its service quality. My experience with DX Delivery is nothing short of disappointing, and I would caution others against relying on them for timely and professional delivery services.
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Posted 1 month ago
Driver knocked and put card through before driving off waited in all morning and did not have time to get to door and I have no mobility issues would not use again
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Posted 1 month ago
'Delivered exactly..whenever the he*l they like!' Worse courier company known to man!
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Posted 1 month ago
Parcel was a day late being delivered Then a card posted no one knocked as i was sat in my living room by the front door! Rang the swansea branch who ever answered a male had a disgusting attitude no customer service even put the phone down on me Hes totally in the wrong job disgusting!
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Posted 1 month ago
Awful they don't respect their own timelines and you just waste time god forbidden you get in touch with customer service - they are just useless and waste more of your time massive NO from me. I wasted 2 days of work waiting for the package to be delivered. and didn't make it to my son's school pickup! AVOID
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Posted 2 months ago
There is a scammer posing as your company as DX deliveryusa. They have all the your information and invoices even fake tracking number that work on DX deliveryusa. Please put something in your website about this scammer, it makes the rest of the company look really bad. If you can’t keep your company’s website and official documents secure.
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Posted 2 months ago
I would just like to say a big thank you to DX Express. Especially to delivery driver James. I ordered a very heavy leisure battery from Tanya. Apart from the fact he carried the battery up 3 flights of steps he asked if I wanted it taking it to where it was to be used (another 30 meters away). He did this very cheerfully. Please thank him from me. He is a credit to your company.
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Posted 2 months ago
I waited in all morning for a tracked delivery. The driver did not attempt to deliver to me , but delivered to a farm up the road, then logged it as delivering to my neighbour next door. When I tried to contact DX they did nothing. Avoid this company if you want your goods to arrive at your address.
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Posted 2 months ago
lied about my delivery, it is not delivered
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Posted 2 months ago
No show again ,second time in a year I've had a delivery from bq trade point via dx ,second let down no show , yet another complaint to bq ,hopefully they will find another courier as this lot don't deliver as promised useless company
Helpful Report
Posted 2 months ago
Shocking. Says it’s been delivered and took picture of house where was delivered but no body has received anything and didn’t even attempt to deliver to our property as we have a ring door bell cam and nothing was seen. It arrived somewhere within 5 day but not our house.
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Posted 2 months ago
Send txt parcel arrive 31/01/2024 next txt driver can`t enter property so call office. Next excuse road closed, then new excuse the gate is to small for the van. I live in a street in a village but there is no gate at the end of the street. Next day the driver shows up and explain that self employed drivers are paid a very low price so they don`t come for 1 parcel to a village and make up lie to the office. Thanks Richard for the explaining.
Helpful Report
Posted 2 months ago
Hi there ordered my new rug on the 19th of Jan (next day delivery) got to DX delivery on the 23rd of Jan. still says received but not at delivery depot. Contacted them but no really indication that my item is going to be delivered soon. Will keep you update when or if I receive my item. Update just to let you know after being given the run around and the company telling me that it was a technical issues they have finally said the item was lost 😡. Luckily the company I purchased the product from gave me the refund. My issue is not that my item was lost as I know this happens its more about the help I received from the company. I contacted the company by email online chat a number of times but no one real made me feel they were there to help and would look into the issue with my reply’s being tec issue or contact the seller.
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Posted 2 months ago
Shocking, didn't turn up, waited all day, then got a bogus upade that they tried to deliver and left a calling card.
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Posted 2 months ago
Never turned up but DX says delivered and signed for! Absolute joke
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Posted 2 months ago
DX said they tried to deliver a parcel to my address today 29/01/2024 and failed. They said they would deliver between 11:39am and 13:39pm, I have been sat at home all morning waiting for delivery nobody knocked on my door. Why say you have tried to deliver when clearly no one came,
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Posted 2 months ago
I cannot believe a courier can say its being delivered when it's not dispatched. I cannot believe a courier can say delivered by 8pm and doesn't. I cannot believe a courier can say a package has not been dispatched yet its been delivered and the courier actually takes a picture and notes its delivery. Packages turn up weeks after they've collected them.
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Posted 2 months ago
Disgracefull service,lied about leaving a voicemail,although our adress and postcode was correct the tracking text I had informing delivery attempted and a pin drop which was was 25 miles away from our adress. Now they say it going to be a week before we get our goods. Never Ever use this unprofessional outfit
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Posted 2 months ago
Never ever delivered. Everytime it is next day next day...approved by helpdesk but never arrived. Gave up.
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Posted 3 months ago
DX is rated 1.2 based on 1,460 reviews