DX Reviews

1.2 Rating 1,458 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,458 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 8th April 2024
Aparecida
DX 1 star review on 8th April 2024
Aparecida
81
Anonymous
Anonymous  // 01/01/2019
Over 2 weeks the parcel was out for delivery on 8 days has never arrived. "next day delivery" kept saying card left they never came anywhere near the house. The parcel has now been given to another company. I would give them a -star
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Posted 2 weeks ago
as others have mentioned, absolutely hopeless. Came to deliver, item not on truck, but promised it would be on another arriving shortly. it wasn't. nothing the next day, rebooked the following day. nothing. rebooked the following day nothing. and again. lied to the seller saying it had arrived. don't answer forms or pick up the phone.
Helpful Report
Posted 2 weeks ago
The parcel turned up 2 days early which I wasn't in but I also was in work so didn't get the message they was coming till it was to late I didnt realise it couldn't be left at a neighbours house as it needs a signature. So I went to rearrange the delivery date on their site and put it for the following Tuesday which I was able to take off work to receive a message saying they wasn't coming so had to rearrange it again and on their site the next day Wednesday was available so I have selected that and yet again another message saying they aint coming but now I cant get a day off work and I wont be home till late every day. They should provide dates they cant full fill
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Posted 2 weeks ago
I have had DX delivery to me twice just recently. Both deliveries were well executed. Parcels both arrived in promised time slots. I say well done DX Keep up the good work.
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Posted 2 weeks ago
Waited in all day and no delivery. Cannot get through to them, complete waste of a day.
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Posted 2 weeks ago
Having seen the reviews I was quite concerned about my delivery. However, I had a live plant delivery from DX Express today. Box was intact, plants inside not damaged at all and it arrived on the earlier side of the estimated delivery time. Very happy. Drivers name was Alfred. A+ :)
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Posted 2 weeks ago
Drivers leave the handbrakes off their vehicles so they crash into your car and drive away Nice one bruva
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Posted 3 weeks ago
Having tried to arrange delivery to a different address ( a family member ) because I’d inadvertently scheduled to have delivered to my address but then realising I wasn’t going to be home because of work I was told I couldn’t and that the parcel HAD to be delivered to the buyers address . I rang the seller to arrange delivery to store but they said I couldn’t , it HAD to be delivered to my address , I then went ton to say that DX did not give me the opportunity to have delivery on a Saturday but they said they’d arrange delivery for today but DX text me to say that a problem occurred and they were unable to deliver today and that I’d have to reschedule a different day . I’ve took next Monday off and scheduled delivery for then - I’m not holding my breath on this one ! Wish me luck folks !!!
DX 1 star review on 30th March 2024
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Posted 3 weeks ago
28/03/2024 should of received my parcel, nothing, said it was the wrong address. I have 3 cctv cameras on the front of my house and not one delivery driver came near my house. I rang them they said they would deliver today before 12. It’s now 1 o’clock and still no parcel. By the looks of the reviews I won’t be getting my parcel. Absolute shocking service!!
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Posted 3 weeks ago
Hopeless and totally useless company…avoid at all costs!! DX notified me by email and txt msg that my order would be delivered today 28/3/24. Unlike most courier companies they do not offer a delivery window but instead advise that delivery will take place on that date between 9-5 I presume. I had to take time off work to be in to take receipt of my parcel. It never arrived and DX simply updated delivery to anytime on Saturday coming which is a further two days away. I tried contacting DX for a proper explanation as to why delivery did not take place today as promised but it’s impossible to speak with a human just machines so I’m no further forward. There are FAR SUPERIOR courier firms out there…avoid DX like the plague!
DX 1 star review on 28th March 2024
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Posted 3 weeks ago
Useless company. Promised 48 hour delivery. Parcel did not turn up but offered to deliver 5 days later. Item still not arrived
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Posted 3 weeks ago
Due to delivery yesterday said they tried but no one in. Lies. .. my wife was in all day. Same thing today, more lies. Even gave you my phone number. Useless.
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Posted 3 weeks ago
Hi I just received a delivery via dx. I was told that it would only be delivered to the doorstep but Lee the delivery driver put it inside for me. It was raining and he did it without any fuss and a smiling friendly disposition. Thank you Lee for your help and for being so kind. You are an asset to your company.
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Posted 3 weeks ago
Did not deliver on the day and time allocated. When my item arrived (solid oak wooden beam), it was a day late and damaged. Huge dint in hard oak wood! It was not handled with care or respect.
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Posted 3 weeks ago
Courier lied as promised come back next day as couldn't wait 2min. Never came back and no refund too. Very poor service now. Was good before so very sad to see. Thanks Kindest Regards Saima/Sageer
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Posted 3 weeks ago
Supposed to deliver yesterday nothing supposed to be today nothing, says it’s been delivered which hasn’t, I’ve never known a company like this, so aggravated
DX 1 star review on 27th March 2024
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Posted 3 weeks ago
Failed to delivery passport twice!! Driver wouldn’t go up to my road as it’s one way? Lots of space to park this day, ups, Amazon and Royal Mail all delivered parcels to my neighbours today without any issues, what an embarrassment and waste of my 2 days. Sort out your Exeter drivers as this is a managerial problem
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Posted 3 weeks ago
I had delivery from ebay booked with DX Delivery they suppose to deliver on Thursday , I'm a house bound person so no body came to deliver and I was tracking them all day and around 4 30 they messaged me that they attempted but nobody was there and they left a card which was absolutely lying so I booked it for next day along it to deliver to my neighbours still they did exactly the same nobody turned up but a message agin they couldn't deliver as nobody was at home ,then I got really annoyed so I rebooted it for Monday...on Monday morning I contacted them via webcam service and provided my contact number and directions and ask them to call me if they find it difficult they said they will pass all the details to driver I was tracking them all day every half am hour and at point they were only 5- 7 mins away from me and they changed the direction so anyway same thing happened I last tracked them around 4 30 they were about 20 mins away and shortly afterwards I received the same message they couldn't deliver, what an awful company and service someone surely not doing their job as they suppose to do ....I had to 2 time change handy persons appointment and at the end I just cancelled it ....really bad I wouldn't recommend to use this company at all ....
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Posted 3 weeks ago
Despite seller daily-deals-ltd prominent labelling of the storage box as fragile it arrived significantly damaged. One of the longer panels Is cracked across one corner and the locating lugs partly shattered. Will provide seller with images of damage. Suspect in-transit damage as courier DX EXPRESS did not allow reasonable time for us to answer door before dumping parcel over our 9 foot side gate and allowing the parcel to fall on concrete surface.
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Posted 3 weeks ago
Apparently delivered and signed for by myself.. What a load of rubbish NOT signed for by myself nor delivered to me. Been in touch with the company and as yet no response.. having read the terrible reviews not surprised..stay clear of DX very unreliable company
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Posted 3 weeks ago
DX is rated 1.2 based on 1,458 reviews