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We had the windows fitted at the same time as a new kitchen, in the winter, so we feared major upheaval. The fitters worked well with other workers and were very tidy. Of course there was a bit of mess but nowhere near what we expected. Each room was done one at a time so each of the windows and doors were secure and tidied up before the guys went home each day.
We had the best windows that were available "Residence 9" selected to blend in with the style of the house which required a very authentic 'wooden frame' appearance..
We have had many comments by visitors/neighbours along the lines of "look just like wood"," best I've ever seen" etc. I must admit to being a bit smug as I go round comparing ours to other windows and am convinced we made the right choice.
DWL and Residence 9 a great combination, Would use again and would recommend.
DWL's door was beautiful but we experienced problems with the locks which required a couple of visit from their technical team to resolve.
The door was not our first DWL purchase - we have doors and windows supplied and fitted by them some years previously when they had their own factory.
Fantastic service to be highly recommended. Dan was helpful and informative and scheduled (and re-scheduled) appointments around our busy days. The team who came to fit the windows were efficient, polite and tidy. We had a minor mishap with a crack in one small window, but it was secured and replaced in a week and we were contacted straight after to make sure all was OK. I met with 8 window firms before choosing DWL, and the quality of the windows is far superior to others in this price bracket. Would definitely use again.
Really pleased with my new door and windows from DWL, they are exactly what I was hoping for. The delivery team were fast and tidy, I will definitely use them again.
Very pleasant company to work with, very quick to respond to queries and a very good quality product.
I would thoroughly recommend DWL to anyone looking for a professional/ reliable window manufacturer. Extremely happy with the windows fitted and the manner in which the men worked in our property.
Great company, excellent workmanship and great bunch of guys. We had a conservatory with a living roof and best thing we ever did. All the way through the build, they tidied up every evening and kept mess to a minimum.
I have recently been doing some home improvements to my home in Maidstone. I was recommended to DWL windows which is a Kent based company. I was very impressed from my very first call into their showroom near Staplehurst where I was greeted by a very professional and helpful lady called Georgia who demonstrated and informed my husband and I the various products that were on offer from their very extensive range of windows, doors and conservatories. I was looking for Bi-fold doors mainly at this time and I am very happy to say that they have now been fitted and we are very pleased with the product and the service we received from all their team. I would have no hesitation of recommending DWL to any of my friends. Thank you for a first class experience
Great product, excellent service - what more could you ask for.
I'll be definitely be using them again.
All went very well. Good communication at all times with prompt fitting service. Even a minor error was resolved without fuss and quickly. I have asked them to quote on another job.
Great materials, superbly fitted, and a delight to use.
Quality Product, Well Fitted....
Highly recommend, from start to finish!
The Schüco doors are fine even though the frame is quite wide. The windows are fine, the small non-Schüco sliding doors have really ugly handles pointing upwards and unfortunately the Architect was told by the company that there is no choice and they cannot be changed! So even after quite an expensive investment in doors and Windows i will have to find a replacement elsewhere.
Have recently had work carried out by dwl. Very happy with the service they provided, would highly recommend.
Very easy to deal with from start to finish top grade product
Wouldn't use any one else how I found dwl
Dwl fitted windows and doors to a three bed house I was renovating my customer was very pleased
Fitted on time very pleased thank you
James and Dan have both been professional, helpful and prompt. I hope to work with DWL gain soon and will recommend you to other contractors.
Excellent sevice from the outset. I received very helpful advice and always felt able to contact Mark with any queries about the design. The builder doing the ground work and internal changes needed for my project was always cooperative and really helpful and patient. The fitters were meticulous and took a pride in their work. I am delighted with the result and am looking forward to spending many hours enjoying this lovely extension to my home.
Monday Morning, two of your installers arrived with all our new windows and doors. On opening the front door, we were greeted by two smiling gents, who introduced them selves as Ollie and Steve. On entering our house, they both, without prompting removed their shoes and were immensely polite whilst asking permission to go 'walkabout'.
Both Helen and I were mightily impressed with both of them, each displaying a work ethic your company and they should be proud of. Each cuppa was met with a thank you and the one break they took in 4 days, of hard NON stop working, was when Helen insisted they have a sandwich and a cold drink on Wednesday when the temperatures went of the scale.
We can not impress to you how well these two worked, nor can we thank you and DWL enough for the excellent quality of the new fittings supplied and the fitting service itself. They arrived prompt pre 8am Thursday and were still ploughing on at gone 6-30 pm. Before leaving each day they both ensured all the old windows and doors were removed and all mess, both inside and out was completely cleaned away. On completion of there work here they left our house, mess and debris free and we watched as they retrieved several pieces of the protective film which had blown down the street. A true professionalism. Thank You..
Lastly, Ollie took the time to show both my wife and I, how the locks on each door operated, both inside and from the outside and Steve showed us how the 'kiddy' locks were de-activated and reapplied in the upstairs rooms.
Top Service Mark, please ensure you or someone at DWL, expresses our delight to Both Ollie and Steve and also to DWL in general,
Tim and Helen Marshall. (Tickled Pink).???????????????????? ORIGINALLY SENT July 2015
Cannot really complain, completed all the work properly and porch fitted well. Does a good job of keeping the cold out, they came back 10 years latter to adjust all the windows and doors. Only one fault was the patio door handle worked lose. Took it apart and found the manufacture had used pliers to shorten the bolts and not ground of the end burrs. I had the tap out the handles to M5 and replace the machine screws, not a hard job and the only fault after now 11years. Have frequently informed others about the quick and sound installation. One day for all house windows and part of day for porch. Very good. IanT
We were most impressed with the professionalism showed by DWL from the very start to the very end of the process.Dan was very accomodating on the time that he came to see us as myself and my husband both have very busy jobs. The surveyor explained exactly what he was doing and I felt completely assured that if there had been a problem with installing the windows and doors I would have been informed straight away.The chap that fitted the windows was very courteous and tidy.Good job all round DWL i would have no hesitation in recommending you to family and friends, Kindest regards Lorraine Aruede.