Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.16

4.2 Rating 388 Reviews

79 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.2

Based on 388 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Dunster House Ltd 5 star review on 14th July 2025

Mrs Anne Harrison

Dunster House Ltd 5 star review on 23rd June 2025

Dee

Pat Trainer

Dunster House Ltd 5 star review on 28th April 2025

Ged Mcilroy

266

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent from placing the order to receiving the goods to constructing the climbing frame. Everybody was very helpful and iyr grandchildren love the fort !”

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Posted 4 years ago

“Whole experience from enquiry to delivery exceptional. Comprehensive instructions enabled speedy and accurate build, could not be more pleased.”

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Posted 4 years ago

“Great quality everything I expected”

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Posted 4 years ago

“Very pleased with our gazebo . Instructions were easy to follow . Would highly recommend.”

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Posted 4 years ago

Good afternoon J Brown, Thank you for leaving a 5 star review. It's great to hear that you are pleased with your Dunster House gazebo and with the service you received. We hope it will be enjoyed for many years to come. We would really love to see some pictures of your Dunster House product that we can use on our website and on our social media pages. If you have any photos that you would like to share with us please send them to us via email to marketing@dunsterhouse.co.uk. Kind regards Dunster House Team

Posted 4 years ago

“Such good service from this company. Excellent delivery and the Summer House I purchased is beautiful and very good quality, would certainly recommend Dunster House.”

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Posted 4 years ago

Good morning E Edwards, Thank you for leaving a 5 star review. It's great to hear that you are pleased with your Dunster House product and with the service you received. We hope it will be enjoyed for many years to come. We would really love to see some pictures of your Dunster House product that we can use on our website and on our social media pages. If you have any photos that you would like to share with us please send them to us via email to marketing@dunsterhouse.co.uk. Kind regards Dunster House Team

Posted 4 years ago

“Excellent product delivered on time !!”

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Posted 4 years ago

Good afternoon B Phillips, Thank you for leaving a 5 star review. It's great to hear that you are pleased with your Dunster House product and with the service you received. We hope it will be enjoyed for many years to come. We would really love to see some pictures of your Dunster House product that we can use on our website and on our social media pages. If you have any photos that you would like to share with us please send them to us via email to marketing@dunsterhouse.co.uk. Kind regards Dunster House Team

Posted 4 years ago

“Ordered a Dutch barn 8x8 easy to put together only needed two of us, quick delivery excellent product. Thoroughly recommend”

Dunster House Ltd 5 star review on 22nd February 2021

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Posted 4 years ago

“Our experience with Dunster House is unlike a few others on here. We are not do-it-yourselfers by any means, and we were 68 & 70 when we put our log cabin up. It took us 12 hours all told, the longest part of which was bringing the pieces from the front garden (driver would have put pallet in back garden, unfortunately we share a drive and next door had taken some slabs up, so driver was worried about getting fork-lift stuck down a hole) and sorting out which piece went where. Once that was done, we thought it was like putting Lego together. The hardest part for us, being older, was climbing on the roof to put the felting etc... on. It's been 2 years and we're still proud of what we've built, it hasn't leaked or anything like that.”

Dunster House Ltd 5 star review on 23rd August 2020

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Posted 4 years ago

“I bought summer house from dunster house approx 12 years ago. I have had a completely different experience from mist of your other reviewers..I found the customer service very helpful both before and after sales..including furnishing me with the name of company that supplied the paint they had recommended originally as they no longer supplied it themselves. After 12 years it is showing its age..but then so am i.”

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Posted 5 years ago

“Got 2 doors from this place. Quick delivery and polite salesman. Very Happy would recommend.”

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Posted 5 years ago

“good five star service purchased upvc window very good service good comms e mails phone ect would buy from them again thanks peter”

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Posted 5 years ago

“Very helpful from sales staff to delivery. I did read through the terms and conditions which stated that all quires after delivery are to be done through the customer services department via email. Customer services are very helpful as well and very knowledgeable of the products. After ready all these previous reviews I really don't understand why no one hasn't left a good review... Maybe because people expectations are too high and they need to be a little bit more realistic. I would recommend Dunster House to my friends and family as I've turned dead space in my garden into a lovely area where I can go and relax and have family and friends over to enjoy the garden. Before looking at these reviews, talk to someone at Dunster House and ask lots of questions. If you do the research you will see they've been in business for 24 years! Now if they are con artist they would of been gone a while ago. Take previous reviews with a pinch of salt.”

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Posted 6 years ago

Dunster House Ltd is rated 4.2 based on 388 reviews