Dunlem Mill Reviews

2.50 Rating 18 Reviews
22% of reviewers recommend Dunlem Mill

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This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
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"Re: Made to Measure Curtians & off the shelf curtains. We had an issue with one of the sets of made to measure curtains & Robert Rees Wall "Made to Measure Consultant" Blackpool Store" (Squires Gate Lane, Blackpool) was fantastic & extremly helpful & professional in dealing with us from start to finish. On a score of 1 to 10 then if we could have given Robert 11 then we would have done. Many Thanks Again."
Posted 3 weeks ago
"Poor service with altering 3 sets curtains as they advised that they will be ready within 2-3 weeks. I am still waiting after 3 weeks on confirmation from Dunelm as to when they will be available."
Posted 5 months ago
"Good prices/quality but delivery was very poor. After ordering 8 days ago my delivery arrived but 4 of the 5 items are missing! No indication on website as to why. Called them, it connects but get voice saying Sorry, number unavailable."
Posted 7 months ago
"Bought 2 items of furniture in December after constant lies from customer services it was finally delivered Damaged In February. Last conversation with Customer services I was told "we COULD receive it on the 17th April" NEVER AGAIN Mrs E Gould Kent"
Posted 1 year ago
"I wanted some new curtains but I wanted a specific shade of teal, not shiny, not dull, warm and vibrant and they had exactly what I wanted and the six large sizes I wanted! They were in the 20% sale after Christmas and that made them even better value. I ordered on line and picked them up before the 3 hours waiting gap forecast. Very impressive!"
Posted 1 year ago
"Wish I could give zero!! Appalling! You cannot spend gift cards online beware! You also cannot order item into store to use your gift card on. Only way is to pay cash , get it delivered home, take it to the store, get it refunded and rebuy it on a gift card! Unbelievable!!"
Posted 1 year ago
"Faulty goods not exchanged after matress toper was professionally cleaned to exact label and quitting matted and report supplied the store nor customer services would exchange, offered £40 which is at least much less to replace the.item which.cost over £100 very disappointed and.will not shop there again"
Posted 1 year ago
"it used to be nice going for a coffee at the wakefield branch till your stood in the queue and colleagues are slating other colleagues to the bone and it makes it worse when its your family member totally unprofessional and i wont i be returning"
Posted 1 year ago
"Once again left standing in a queue while the staff behind the tills had a good old chat. Ended up leaving my basket and shopped elsewhere this time. How they remain in business with such poor staff defies me."
Posted 1 year ago
"My customer service experience was appalling. The care label on our curtains was apparently incorrect which led the dry cleaner to properly mess up with our curtains. The dry cleaner denies any sort of responsibility while dunelm says they were aware of the issue but cannot do anything about it but offer me a meagre £15 voucher... I had to buy some other curtains but l am way out of pocket as l had to pay £60 for them. The matter was never escalated to a manager as l requested, it took more than two months to solve the issue with loads of back and forth emails and various locutors. Absolutely appalling. I will not buy from them again just because of the more than poor customer service."
Posted 1 year ago
"Tried to buy a garden four chairs set. asked in store if they sell them separate. just chairs they said NO. only to find them on there site on internet, so tried to order them, It let me put them in my basket, but would not let me pay. so I rang and sent email to head office, to be told they were sold out, and would be taken off the site, has they were no longer available. Now week later still on site and I yet again could put in my basket and pay for. but to late had to buy from else were. so head office could not care less about their customers, I will not be shopping there again, and I spent a lot in store. Husband will be pleased."
Posted 1 year ago
"Great Assistance from the furniture lady!"
Posted 4 years ago
"I ordered two sets of black out curtains for my bedroom over the internet which seemed very cumbersome as the order was not available for home delivery although available in several (if not all) shops around London. Finally, I managed to get it done only to receive an email the next day saying that one of the products is unavailable and would be sent once the supplier provided information that it will be available again. Obviously, that was no good. I then called back and was held in a queue for 12 minutes by which time I had the cancellation email sent. These guys are hopeless, I had spent an hour to process my order. Don't waste your time on a mediocre and unprofessionally run company."
Posted 4 years ago
"Just spent another load of money down Dunelm mill :-)"
Posted 5 years ago
"I have so much fun in Dunelm! If only I had my own house to decorate"
Posted 5 years ago
"dunelm is the place to be yeah"
Posted 5 years ago
"and what better first trip to have than dunelm"
Posted 5 years ago
"Want my own house just so I can go dunelm and buy loads of stuff"
Posted 5 years ago
Dunlem Mill is rated 2.50 based on 18 reviews

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