“Visited the Malvern store today. Great customer service by Alex and Mark who were very helpful with lots of product advice.
Satisfied with the products and the price.”
“Fantastic service at the Holmthorpe Redhill Branch, Martin has been amazing in these hard times with large orders of Paint for our renovation and Maintenance Business. His New assistant Harry is so polite and Helpful. We have recommended to all our Construction Friends and Colleagues. Gallant Interiors has a nee supplier with Dulux we where long term customers of Brewers previously. 👍🏼👍🏼”
“Hi recently visited the Dulux Centre in Tipton and found that the staff were really helpful and offered a professional service They went out there way to advice me on different paints and do that I could make a informed choice”
“We went to Dulux Decorating Centre in Stratford last week and were delighted with the service.The staff were very warm and sooo helpful.They really went beyond the call of duty and were speedy,knowledgeable and efficient.They were very careful to ensure we got the right product for our needs.There was a lovely girl behind the counter and Paul(maybe the manager)treated us like they really cared.Paul even insisted on carrying the paint to our car(we're both 74 years old)Really impressed with the service (and our decorator was very happy with the paint too!)”
“The Dulux Decorator Centre in Battersea very kindly donated around 100 pots of paint to our animal hospital in Victoria, London and we are extremely grateful!! A special thank you to Roy, Karen, Gary & Dan who helped organise the donation and for helping our volunteer when collecting the paint, even offering her dog water - they were wonderful! A huge thank you, we are looking forward to giving the hospital a lick of paint over the summer.”
“Fantastically friendly and helpful service!
Leah at the Winchester branch was extremely helpful and so cheerful! I only wanted 1 litre of paint and she explained the current process (lockdown) and I ended up with my paint in less than 10 minutes, mixed and collected from another polite member of staff. After the totally different experience in Homebase, it was a breath of fresh air. Thank you!!!”
“The service I received from Rowland in the Truro branch was very helpful, after arriving at the branch Rowland provided me with a colour swatch card to select my choice, he then mixed my paint and I was able to get on with my project.”
“Wouldn’t recommend, poor service!
I order the correct amount of rolls of paper needed based on the pattern match information, but this was wrong and was no where near the length it said, so I had extra rolls and they don’t accept returns. They didn’t tell me that when I ordered and at over £40 a roll it’s a lot of money.”
“In the middle of a stressful house move, I had a truly awful experience at the Paignton Dulux Decorator Centre due to the way I was treated by an assistant who was rude and unpleasant. It seemed she didn't like me but even if she didn't, there was no need to be so nasty, and it was so unprofessional. I found it very upsetting and will not go back there again.”
“Don't expect a warm retail experience. It's industrial/ trade focussed.
First hurdle is getting someone to acknowledge your presence.
Second is keeping their attention once you get someone.
Third is having an intelligible dialogue with anyone.
Product is good but expensive if you're retail.
This is based upon four visits.”
“Service was ok but paint was £10+ more expensive on a 5 litre tin than B & Q. Unfortunately I had already purchased and no refund policy in place as they mixed it on the day. It was on the shelf at B & Q as quite a neutral colour.”
