DP Building Systems Ltd Reviews

Name: DP Building Systems Ltd
Address: Unit 4 Tamebridge Industrial Estate Aldridge Road Perry Barr, Birmingham
Rating: 4.41

4.4 Rating 66 Reviews

88 %

of reviewers recommend DP Building Systems Ltd

Company Reviews

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Metrics

4.4

Based on 66 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0121 706 7777

Email:

sales@dpbuildingsystems.co.uk

Location:

Unit 4 Tamebridge Industrial Estate Aldridge Road Perry Barr
Birmingham
B42 2TX

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DP Building Systems Ltd 5 star review on 23rd January 2017

A Soane

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service provider, very good website and easy to navigate, ordering is made easy and efficient with good seller communication through out. Very fast delivery of product to site, would highly recommend DP Building systems.”

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Posted 5 years ago

“Excellent service from start to finish. Would highly recommend”

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Posted 5 years ago

“Smooth process, quick delivery, great service ! !”

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Posted 5 years ago

“Before I placed my order I had a chat on line with an extremely helpful company representative who provided me with full details, in accordance with my questions on the product I wanted. I then placed an order via a very easy and quick process. Shortly afterwards a lady representative contacted me to confirm that I was satisfied with the particulars of my order. Email confirmation and invoice arrived promptly. The product was delivered to me the very next morning. This is what I call an efficient handling of a customer by a British company. I would definitely go back for similar orders.”

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Posted 5 years ago

“Good price good service quick delivery Website search could be improved it is a bit clunky!”

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Posted 5 years ago

“Website was easy to order through. We found everything needed for our project. We were kept up to date throughout the process. We needed the goods by the end of the following week, but they were delivered the next day. Very impressed. Thank you DP!”

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Posted 5 years ago

“Small item ordered and paid for 10 working days ago yet not received - no information or contact to explain. I phoned the company twice, and twice was told the orde appeared closed but someone would investigate and call back, yet have received no calls... Very poor customer service!”

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Posted 5 years ago

Good Afternoon Glen, Thank you for your comments. I'm very sorry to hear that you have been let down on this occasion. I have spoken to you a couple of times today to ensure a replacement order is dispatched as a matter of urgency. As discussed, the goods are being shipped on a next day delivery to you for tomorrow. I'd just like to assure you that we take these matters very seriously and we will investigate where we have provided poor customer service. I will call you again tomorrow to confirm you have received the item. Thank you and apologies for any frustration or inconvenience that has been caused. Kind regards, Lorna Houghton Customer Service Manager

Posted 5 years ago

“Excellent Service”

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Posted 5 years ago

“My first and last time using your service. Thankfully only a small order but only 1 out of the 3 items turned up. I have had numerous telephone and email conversations and the missing items still have not arrived. I have asked for the missing items to be credited and nothing has happened. Very poor service.”

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Posted 5 years ago

Good Afternoon, Thank you for your order and for taking the time to leave comments in relation to our service. I'm sorry to hear that you experienced some issues with the delivery. I have taken a look and can see that you placed your order online on 03/07/2018. The items left our building via the carried on 03/07/2018 and should have been with you the following day between 8am and 6pm. The carrier report advises that only one of the items were originally delivered and we shipped three. We liaised with yourselves and the carrier to provide a description of which items were missing. The carrier was unable to locate and we shipped replacements to you on 13/07/2018. We were unaware until this review that the second shipment had also been lost in transit. I understand this has now been resolved by way of crediting the missing items. I can only apologise for the time taken to resolve and for the inconveniences caused by the missing deliveries. If you would like to discuss this further, please do not hesitate to contact us on 0121 706 7777. Thank you. Kind regards, Customer Service Manager DP Building Systems

Posted 5 years ago

“I've had more emails from you than products. No communication since ordering a week ago apart from a satisfaction survey, invitation to open an account, etc.”

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Posted 5 years ago

“Ordered at 1pm, items with me by 10am the following morning. Great service, highly recommend.”

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Posted 5 years ago

“Second to none service goods arrived the next day cant beat that.”

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Posted 5 years ago

“Excellent product and service.”

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Posted 5 years ago

“Excellent customer service”

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Posted 6 years ago

“Great customer service, delivery sent on time”

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Posted 6 years ago

“Brilliant service with swift delivery and quality products”

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Posted 6 years ago

“Small order yet they carried out the work required in a quick and efficient manner”

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Posted 6 years ago

“Very quick and easy”

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Posted 6 years ago

“Very easy to use web site to use to place an order, communication once order was placed was excellent and the fittings where received next day.”

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Posted 6 years ago

“Good stock of unistrut channel system. Friendly, helpful staff. Good location (for me). THERE IS ONE ISSUE THAT YOU NEED TO FIX: I HAVE BEEN MAKING SMALL ORDERS BY "CLICK & COLLECT" BECAUSE I DON'T HAVE A CREDIT ACCOUNT AND IT IS A LONG PROCESS FOR YOU TO TAKE PAYMENT AT TYSELEY. BUT YOU ALWAYS CHARGE ME FOR DELIVERY (THEN REFUND IT AFTER COLLECTION). PLEASE FIND A WAY TO ALLOW ME TO DO "CLICK & COLLECT" WITHOUT CHARGING FOR DELIVERY.”

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Posted 6 years ago

DP Building Systems Ltd is rated 4.4 based on 66 reviews