“Further Update on previous posts re DownUnderWatches.
DownUnderWatches with a listed postal address in Victoria Australia have been placed on a 'Watch List' [ not a pun] by Consumer Affairs, Victoria, Australia for failing to comply with Australian Consumer laws; Particularly in my case for having failed to provide a "Fit For Purpose' watch as well as for 'False and Misleading Advertising.' Should others suffer similar dealings with them Register your complaint with Consumer Affairs, Victoria, Australia to help build a case history for further action.”
“Recommend you avoid this Offshore Trading Entity and all the Watches that they sell - which appear to be very old stock.
I bought a Casio Watch in October 2018 stated to be 'Brand New' and ' Ten Year Battery Life' all of which history has proven to be a pack of lies.
The battery failed in July 2019 - 9 months after purchase and in December 2019 the rear casing strap lug sheared off rendering the watch unusable.
Checked with Casio service centre in Oz and they advised the watch was actually manufacture circa 2005/6, the resin back case can degrade with time and back case is not a replaceable part.
DownUnderWatches Offer of restitution $ 20 for replacement battery cost.”
“Unfortunately, Downunder Watches is a scam. They're an unauthorised seller of watches, which basically means the warranty that the watch comes with is invalid. I know this as I bought a Seiko watch from Downunder Watches in Nov 2018. 9 months later the watch either began losing time or would simply stop dead. After contacting Downunder Watches they advised me to contact Seiko in order to fix it. I contacted Seiko who advised me to send them the watch along with the warranty, which I did. Once received, they informed me I would have to pay for the watch to be fixed myself as the warranty is not valid as Downunder Watches are not an authorised seller of Seiko watches. When I contacted Downunder Watches they initially ignored all of my emails. Try calling Downunder Watches - you will find the number always goes straight to voicemail. Leave a message and you'll never get a response. I eventually got a response from Downunder Watches via email saying they would give me either 20% of what I paid for the watch back or I could send it to them to fix it - by the way, they're actually based in Singapore, not Australia as they would like you to believe. Read other reviews and they'll confirm how Downunder Watches promise to cover all costs of shipping but never do. Basically, Buyer beware - Downunder Watches is a scam, a company that illegally sells watches with a "100% guarantee and warranty" which is nothing but a lie. I've currently forwarded all information on from Seiko to both Paypal and American Express which is how I paid for the watch for them to investigate. Do not buy from this company as the watches, along with the warranty are fake.”
Posted 6 months ago
The watch is a 100% authentic watch. The watch is under warranty from Seiko. The local service center should honor the warranty, however if they refuse (it happens at times since the watch was purchased outside of their country), we can help you repair . If they are asking you to pay you can ask them to return the watch back to you and then send it to us for repair.
We always try to give the best service to our customers.
If you have any query please contact us on firstname.lastname@example.org
“Down under - you mean downunder in Singapore. Dodgy on all levels no fixed address - no abn no acn - definitely not Australian like they claim to be. I'm sick of these overseas scums trying to profit on honest Aussies.”
“I ordered 4 watches.
2 cent worth watches were as they should be and in original packaging.
1 dollar worth watch was not in original packaging in a box that did not fit it and had a divot on the case which had been smoothed out.
1 an expensive tachometer piece I had long wanted so as to have a tachometer piece - again repackaged in a box that did not fit, was not the model I ordered (not even a tachometer).
When I approached them multiple times providing pictures they gave me the run around pretending they had no idea different model numbers with OBVIOUS different design features trying to argue its the same brand, line and general colour scheme.
Eventually when I stated I would send it back as they were unwilling to fix their mistake even though I was willing to pay postage they said as it was over the time limit for returns, due to their extended delays and spurious side tracking, I could not.
They are good at one thing and that's misleading uninformed non-watch people and offering poor value for money.
I informed the Australian Competition and Consumer Commission who have apparently had multiple complaints and are on a watch list.”
i payed for the order, they then refused to send me the goods as, apparently, my delivery and billing address were not the same (not to mention the email they sent me showing them and they are in fact identical, and even if they weren't - that's the whole point).
They kept requesting that i send them a copy of passport, drivers license etc in order to receive my order.
In spite my many attempts to point out their mistake, they completely ignored everything i was saying and kept requesting my id. I learned today that they cancelled my order and will refund me 'soon'. I asked to speak to the supervisor and i'm curious to see what the response will be.
this behavior is beyond criminal. i am now going to lodge a formal complaint and publicize my experience with them WHEREVER possible”
“Thank you so much for the service I received when I bought my new
> Citizen watch with your company.
> I placed the order on a Saturday morning and receive the watch on
> Tuesday afternoon and was very happy with the service and product.
> I have dealt with other companies that pride themselves with quick
> service but could not live up to their promises.
> I would recommend down under watches to my friends and family 10 out of 10”
Well, first of all you don't have a customer service. "Sally" most likely a robot or a very basic program that has limited capability and cannot respond as a proper service personnel would do.
I have reported that the gift watch that I bought for my son for Christmas did not like the watch it was hard to read and it looked different in real than on the photo. Even though I have reported it within the 30 days, this "Sally " ALF is trying to palm me off and use every excuse not to take the watch back for a change over. Finally she has agreed, I have sent the watch AU post confirmed that it was delivered a week ago they cannot locate it. Veri disappointed I will never buy anything from these guys ever.