Dotmaison Reviews

4.8 Rating 2,026 Reviews
96 %
of reviewers recommend Dotmaison
4.8
Based on 2,026 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Dotmaison Reviews

About Dotmaison:

Dotmaison.com is an online Interior Luxury Homeware Store filled with a unique selection of breathtaking luxury home accessories for every area of your home. We focus on high quality home fashion designer brands to create an emporium filled with inspiring products, our aim being to help you to bring style and innovation to your home. Our brands include Calvin Klein Home, Hugo Boss Home, Ted Baker Home, Missoni Home, Tommy Hilfiger Home, Orla Kiely, Kate Spade and many more. We are particularly renowned for our extensive selection of Luxury Bedding and Bed Linen where our brand list includes, amongst many others, Descamps, Yves Delorme, Alexandre Turpault, Nina Ricci and Olivier Desforges . In addition we have a passion for Scandanavian Design and through our careful selection of brands such as by Lassen, Kahler, Normann Copenhagen, Ferm Living and Stelton we aim to share the best of Scandanavian and Nordic design with you.

Shopping in style has never been easier than here at Dotmaison. Established in December 2007, Dotmaison offers a great range of world famous brands as well as new up and fresh, emerging designers, each with the finesse and flair that it takes to be great. All our products have been specially selected by the Dotmaison team with two things in mind, innovative design and outstanding quality.

Dotmaison draws on the expert experience of contributors and journalists from Elle Decoration, You Interiors, Vogue and Sunday Times Magazine, allowing us to offer professional analysis and trend advice from all corners of the interiors world. We share our thoughts with you in our online magazine attempting to encourage and inspire you to great things for your home.

At Dotmaison, we truly adore all things design, even if it's not something we can sell. Dotmaison aims to be the premier provider of inspirational home furnishing products worldwide and to offer a reliable and friendly customer experience both online and through our pre and post sales telephone services. We are a family owned and managed business, we understand the importance of customer service and we will work tirelessly to provide the service which our customers deserve.

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Love my new Laura Ashley curtains. They arrived very quickly and packaged well Thank you.
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Posted 2 months ago
Linda, Thank you for your positive review highlighting our prompt shipping! We're delighted to have met your expectations. We appreciate your support and look forward to serving you again. Dotmaison Customer Team
Posted 1 month ago
Cute mug, well wrapped and super quick delivery.
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Posted 2 months ago
Thank you for your positive review highlighting our prompt shipping! We're delighted to have met your expectations. We appreciate your support and look forward to serving you again. Dotmaison Customer Team
Posted 1 month ago
Amazing lamp shade and superb service - thank you very much!
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Posted 2 months ago
Clear website, good price, and quick delivery of the Bluebellgray Foxglove curtains which we ordered. They are so pretty and the blackout lining works well.
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Posted 3 months ago
Hi Anne Thank you for your positive review! We appreciate your support and look forward to serving you again. Dotmaison Customer Team
Posted 3 months ago
The Dotmaison delivery was prompt and the candle holder and candles were wrapped well. Would buy from them again.
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Posted 3 months ago
Thank you for your positive review highlighting our prompt shipping! We're delighted to have met your expectations. We appreciate your support and look forward to serving you again. Dotmaison Customer Team
Posted 3 months ago
Really happy with purchase. Thank you so much!
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Posted 3 months ago
Dear Danielle, Thank you so much for your glowing 5-star rating of Dotmaison! We are thrilled to hear that you are really happy with your purchase. Your kind words mean the world to us! Thank you again for choosing Dotmaison. We appreciate your support and look forward to serving you again in the future. Warm regards, Dotmaison Customer Team
Posted 3 months ago
Ordered a gift and arrived the following day excellent service and recipients loved it
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Posted 3 months ago
Dear Angela,Thank you so much for giving Dotmaison a 4-star rating! We truly appreciate your feedback and support. We are thrilled to hear that you had an excellent experience with our service. It's always our priority to exceed customer expectations, and we're delighted that the gift you ordered arrived promptly and was loved by the recipients. Your kind words mean a lot to us, and we hope to continue serving you with exceptional products and service in the future. Warm regards, Dotmaison Customer Team
Posted 3 months ago
Great service and speedy delivery!
Dotmaison 5 star review on 11th January 2024
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Posted 3 months ago
I was amazed how quickly my order was shipped, in spite of my purchase being just prior to Christmas
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Posted 3 months ago
Thank you for your positive review highlighting our prompt shipping! We're delighted to have met your expectations. We appreciate your support and look forward to serving you again. Dotmaison Customer Team
Posted 3 months ago
Absolutely love the Pantone mugs Good quality and lovely vibrant colours
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Posted 3 months ago
Thank you so much for giving Dotmaison a 5-star rating! We truly appreciate your positive feedback. It brings us great joy to know that you absolutely love our Pantone mugs. Thank you for choosing Dotmaison!
Posted 3 months ago
EXCELLENT SERVICE!
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Posted 3 months ago
Varied choice of Branded and unusual products at cost effective prices. 1st Class delivery, items ordered always arrive on time.
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Posted 3 months ago
Dear Maria, Thank you so much for giving Dotmaison a fabulous 5-star rating! We greatly appreciate your kind words and continued support as a loyal customer. We are delighted to hear that you have found our varied choice of branded and unusual products at cost-effective prices to be satisfying. Our team takes great pride in curating a diverse selection, ensuring that there's something for everyone's taste and style. Once again, thank you for your loyalty and for taking the time to share your positive feedback. We look forward to serving you again in the future. Kind regards, Dotmaison Customer Team
Posted 3 months ago
I was just about to press pay on another website for my purchase and up popped dotmaison. I was so pleased I decided to buy with them as I saved over £30 for the 2 identical duvet sets I purchased. I ordered them on a weekend evening and they arrived literally 2 days later. Excellent service. I will be returning.
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Posted 3 months ago
Thank you so much for your fantastic 5-star rating of Dotmaison! We are thrilled to hear that you had such a positive experience shopping with us. We are delighted that our timely arrival of your order exceeded your expectations. At Dotmaison, we strive to provide excellent service to our valued customers, and we are thrilled that we were able to save you over £30 on your purchase of the duvet sets. We greatly appreciate your support and we look forward to welcoming you back as a returning customer. If there is anything else we can assist you with, please don't hesitate to reach out to our team. Once again, thank you for choosing Dotmaison! Dotmaison Customer Team
Posted 3 months ago
The cushions arrived very promptly and I am really pleased with my purchase. They look lovely on my new sofas.
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Posted 3 months ago
Dear Karen,Thank you so much for giving Dotmaison a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you are pleased with your purchase. We're delighted to know that the cushions arrived promptly and that they've added a lovely touch to your new sofas. Your satisfaction is our utmost priority, and we're glad we could meet your expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We're always here to help! Dotmaison Customer Team
Posted 3 months ago
Quick service, great quality products.
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Posted 3 months ago
Made an order (£24 including delivery cost), entered my correct address, the system truncated my address removing part of it. As a result Royal Mail could not deliver, because part of the address was missing. Dotmaison gave me two options: 1. Pay additional £10 for re-delivery or 2. Return the item and pay for failed delivery £5. Chose the second option and to never shop here again. Understand it’s none’s fault. But I believe it’s the business that should absorb the cost or it’s system failure, not the customer.
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Posted 3 months ago
Beautiful children’s toys, children really do adore them. Greta service, delivery as stated.
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Posted 3 months ago
Great product & service.
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Posted 3 months ago
Speedy delivery and item was perfect!
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Posted 3 months ago
Lovely mugs arrived safely and promptly. Well packaged. Thank you.
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Posted 3 months ago
Thank you for your positive review! We appreciate your support and look forward to serving you again. Dotmaison Customer Team
Posted 3 months ago
Dotmaison is rated 4.8 based on 2,026 reviews