Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.78

4.8 Rating 3,122 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,122 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Very good customer service from phone to hire and on the road in 20 minutes.”

Helpful Report

(Yeovil) - Posted 3 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 3 months ago

“I hire a car several times a year and the service I receive is always excellent. I am able to get the same car every time different colour but I love them always spotless. The staff are very accommodating every time”

Helpful Report

(DORCHESTER) - Posted 3 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester

Posted 3 months ago

“Effortless rental. All booked online, easy collection and return and deposit paid back exactly as promised”

Helpful Report

(Yeovil) - Posted 3 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 3 months ago

“Very bad and rude staff”

Helpful Report

(DORCHESTER) - Posted 3 months ago

Good afternoon, I am very sorry to hear this. Do you know who you dealt with in the office? Please feel free to email us with what happened so we can look into this for you. Apologies again. Dorset Vehicle Rentals

Posted 3 months ago

“Very easy to book, car was great, deposit returned promptly.”

Helpful Report

(DORCHESTER) - Posted 3 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester

Posted 3 months ago

“I had booked a crew cab transit van for a weeks hire around 3 months before I required it, so when I arrived to collect it on the start day I was rather surprised to have been given a van with quite a lot of dents and worse than that very grubby and dirty inside. I would say it had mostly been used by contractors and builders! I accept that it’s a hire van and it’s going to get used and abused, but having booked 3 months in advance I was disappointed to get what appeared to be the worst van in your fleet! Having said all that it ran without fault during the weeks hire, so I was grateful for that. I appreciate how difficult it must be to keep hire vans up together and it won’t stop me hiring from you, but it was disappointing on the day to get it in the condition it was.”

Helpful Report

(Gillingham) - Posted 4 months ago

Thank you for taking the time to leave a review. Please understand that we do not wish to send vehicles out in this condition. However, we do not like to leave any customers without a vehicle & when damage does not effect the use of the vehicle sometimes we must use them. We are glad the vehicle & hire ran smoothly for you. Best wishes Matt Gillingham Branch Manager

Posted 4 months ago

“Great service at a fair price. I always use them.”

Helpful Report

(DORCHESTER) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 4 months ago

“Friendly and efficient staff. Vehicle clean and tidy. Prices competative”

Helpful Report

(DORCHESTER) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 4 months ago

“Great service and value for money”

Helpful Report

(Gillingham) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 4 months ago

“Really good friendly service, easy pickup and drop off, van was clean and in really good condition.”

Helpful Report

(Yeovil) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 4 months ago

“Easy booking. Used the Gillingham office. Smart van. Easy sorting out the paperwork. Took out the CDW. Transit was easy to drive. Good mpg. A successful pickup and return journey. I will use them again.”

Helpful Report

(Gillingham) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 4 months ago

“Unfortunately I noticed the nearside rear tyre was flat whilst doing a walk around checks which maybe should have been picked up before being put teady for hire. I had to take the van to the tyre garage across the road to chang the tyre while I waited which put my day behind schedule. With this aside a very good courteous service with an easy booking service online.”

Helpful Report

(DORCHESTER) - Posted 4 months ago

Thank you for taking the time to leave a review. Sincere apologies for this. I will ensure the yard staff & managers are aware of your feedback. Apologies for the delay and thank you for your patience whilst we worked as quickly as possible to get you back on the road. Dorset Vehicle Rentals

Posted 4 months ago

“A very good service, professional, excellent vehicle and value for money”

Helpful Report

(Gillingham) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 4 months ago

“Super easy. Van presentable and in good order. Professional staff. Thank you.”

Helpful Report

(Yeovil) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 4 months ago

“Super.....”

Helpful Report

(DORCHESTER) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 4 months ago

“Excellent service, everything explained and questions answered. Very nice van which was spotless inside 👍🏻 would definitely use them again if needed.”

Helpful Report

(Bridport) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 4 months ago

“The gentleman at Yeovil branch was very polite, friendly and very helpful, I’d just had a awful time with another car higher company which took a lot of money from me, also this was very late notice when i arrived at Dorset rentals, but he scanned his computer to help me out!! We all had a fantastic weekend, Thanku 😊😊😊😊”

Helpful Report

(Gillingham) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 4 months ago

“Great service, needed another van quick , no problem A Plus”

Helpful Report

(Yeovil) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 4 months ago

“Competitive pricing and easy booking a van for a day. Vehicle clean and in good order. Polite and helpful staff.”

Helpful Report

(Gillingham) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 4 months ago

“Very, very happy. From start to finish. Car was ideal, lady in the office was very thorough . Really good service. Thank you.”

Helpful Report

(DORCHESTER) - Posted 4 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 4 months ago

Dorset Vehicle Rentals is rated 4.8 based on 3,122 reviews