Dorothy Perkins Reviews

3.01 Rating 152 Reviews
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Returns - Difficult

Industry Average
Arcadia customer services consistently stalled asking for photos twice, then sending the complaint to a different department, then talking about posting out a returns label which didn’t arrive.
posted 3 months ago - Paulinediane
Their receivers didn't count out the items properly and only refunded me for 7 of the 8 tops I'd received despite me writing all over the returns form that they were really poor quality - and also they should have spotted that I'd only tried on one top.
posted 8 months ago - Anonymous
Awful returns service. They lost my parcel. Had to wait 28 days for them to log it and another 28 days for my refund. They they only refunded half and I had to chase them several times to get any money back. Only hold 50+ minutes at a time. Only 1 song playing. Customer service is disgusting!
posted 1 year ago - Anonymous
Still waiting! - Cannot returns the items to store as according to the website I ordered ‘online items only’.
posted 1 year ago - Anonymous
Sent a returns label via email.
posted 5 years ago - A Beecham