Dorothy Perkins Insights

Dorothy Perkins have a Customer Happiness Grade of F. Customers are unhappy with their delivery, customer service, returns process and refunds.

Happiness Grade

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50.00%

Industry Average

" instead I have to then purchase more items to get a home delivery instead! And even trying to do that is absolutely shocking! I spent over an hour trying to pay for a simple item . "

- Binnie

" Dispatch and delivery is so slow! I ordered something on 9th sept and it only got dispatched to the store yesterday - and is estimated to take another 3-7 days. Worst case scenario it will take 2 weeks for me to receive my order - this is not competitive. "

- Sarah

" Placed an order with them for next day delivery asking it to be left over the gate if I was not in. "

- Anonymous

33.33%

Industry Average

" Arcadia customer services consistently stalled asking for photos twice, then sending the complaint to a different department, then talking about posting out a returns label which didn’t arrive. "

- Paulinediane

" Their receivers didn't count out the items properly and only refunded me for 7 of the 8 tops I'd received despite me writing all over the returns form that they were really poor quality - and also they should have spotted that I'd only tried on one top. "

- Anonymous

" Awful returns service. They lost my parcel. Had to wait 28 days for them to log it and another 28 days for my refund. They they only refunded half and I had to chase them several times to get any money back. Only hold 50+ minutes at a time. Only 1 song playing. Customer service is disgusting! "

- Anonymous

24.24%

Industry Average

" Well it took a month after my first phone call and about 10 emails to get a refund. "

- Paulinediane

" I am extremely disappointed with the service I am getting from yourselves. My order number is xxxxxxx071. I placed my order around the 22nd of September and still haven't got either my clothes or my money. Have made almost 20 calls , visited Topshop for collection as was advised by your staff , spent half a day on high street without any luck .I have spoken to numerous staff at your customer services who have all apologised but haven't been able to help . I am absolutely disgusted with teh level of service I have received and wish to post on social media .I am trying to contact customer service but can't get hold of anyone. Please either give me my clothes or refund my money "

- Sheetal

" She started the refund process and told me I had to go back to the store in Holborn to get a refund. "

- EJ

44.44%

Industry Average

" Arcadia customer services consistently stalled asking for photos twice, then sending the complaint to a different department, then talking about posting out a returns label which didn’t arrive. "

- Paulinediane

" I am extremely disappointed with the service I am getting from yourselves. "

- Sheetal

" I had to wait until the 3 customer service workers finish there conversation before getting help from them. "

- EJ

Dorothy Perkins Insights

Delivery - Average

Returns Process - Difficult

Refunds - Difficult

Customer Service - Bad

Dorothy Perkins Insights

Delivery - Average

Returns Process - Difficult

Refunds - Difficult

Customer Service - Bad

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