Petzopia Reviews

Name: Petzopia
Address: Unit 1B Heath Farm, Alcester Road, Birmingham, Wythall
Rating: 4.71

4.7 Rating 1,105 Reviews

95 %

of reviewers recommend Petzopia

4.7

Based on 1,105 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About Petzopia:

The City where Pets come to Life! The #1 Destination for Personalized Pet Gifts!

Visit Website

Email:

support@petzopia.com

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Petzopia 3 star review on 26th October 2018

Anonymous

Anonymous // 01/01/2019

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“Absolute rubbish, almost 3 weeks and nothing sent, no replies to messages disgraceful and unprofessional”

Helpful Report

“Disgusting... spent £45 on order not received and can’t give me an answer”

Helpful Report

“i am a bit disappointed on a suit cover i ordered i had not received no email confirmation but took the money their & then for the item i have waited a week and abit now for the delivery and still nothing emailed customer support and again no email back from them either.”

Helpful Report

“Brilliant customer service. There was a delivery problem that sent my time sensitive item to the wrong address (I'd give up with DPD and stick to Royal Mail if I were you !) . Annie leapt into action and sorted it in time with good friendly email and phone support. The product looks pretty good too :-)”

Helpful Report

“Having read the reviews I was nervous using this company however, I emailed asking why I had not received a confirmation email and they replied the next day saying the system was down. The item came quickly and I’m very impressed with the quality of the item!”

Helpful Report

Hi, Thanks for taking the time to leave us such a lovely review! We really appreciate it! Doodletogs Team

“Good fast turnover ( about a week ) . Good quality print and shirt and recipient over the moon . Thanks DT .”

Helpful Report

Hi Richard, We are so pleased that your order went down so well and you had such a good experience shopping with us! Thanks. Doodletogs Team

“Have to admit I was a little worried after ordering and not receiving a confirmation then reading some of the reviews on here. However my email to Doodletogs was answered promptly by Annie and an invoice received. My item was really delivered quickly. Good quality and exactly how I imagined it to be. 5 stars from me 👍🏻”

Helpful Report

Hi Nikki, We are so happy that we managed to get everything sorted for you and that you were happy with the outcome of your order. Thanks for the 5* Doodletogs Team

“Brilliant! came after 5 days and was well made! I will definitely be ordering more soon.”

Helpful Report

Hi Wilson, Thanks so much for taking the time to leave a review and for the 5*! Doodletogs Team

“After not receiving my order due to Royal Mail, and being upset about this, I would like to show my appreciation to a lady called Annie, her customer service skills was amazing, very well mannered very helpful and I’m very satisfied with my outcome of my call. It cost nothing to be poilte and helpful. Thank you Annie”

Helpful Report

Hi Katie, We are so glad that we could get this sorted for you and that you got your order. We will pass your comments onto Annie! Thanks. Doodletogs Team

“I ordered 4 customized onesies for me and my girls to go on a winter trip. The price came out to $300 USD. I was so surprised but we all decided to go ahead because it was going to be worth it. The design process was good and easy!! Got a little worried after reading numerous reviews on people not receiving the order so I emailed every single day about my order. They would answer maybe 2-3 days later. All of a sudden I get an email with tracking info that says it will be delivered today and behold ITS HERE! the onesies are amazing just sizing is a bit weird. They are designed exactly how I picked but are a little dirty. The package arrived 3 days earlier than said ( supposed to be here Jan 11 but came Jan 8!). Please use caution with them, customer service is a drag but it works if you are patient.”

Helpful Report

Hi Kiki, We are sorry that you were 100% satisfied with the outcome of your order. If you could drop us an email at hello@doodletogs.com we can look into how we can rectify this for you. Thanks Doodletogs Team

“It had the item I hoped for but a bit expensive.”

Helpful Report

“I am over the moon with the t-shirt I received from Doodletogs. I had a design in mind, and the website gave me the facility to design it exactly as I had envisaged. There is so much choice for product, style and colour. I was a little unsure once I had submitted my design because it felt slightly cobbled together (I had to arrange several different elements together to achieve what I was looking for), and I was worried that it would not come out looking as professional as I had hoped, but I needn't have worried. It came out looking perfect! My sister, whom it was a gift for, was so thrilled and is asking for more. I couldn't be happier”

Helpful Report

Hi Jo, We are so pleased that you love your order! We hope to see you shopping with us again soon! Thanks. Doodletogs Team

“Fantastic product (personalised umbrella), but shocking customer service - in fact no customer service. Product expected delivery is 4-5 working days. Only a paypal receipt, no emails directly from Doodletogs. 10 working days after order, emailed them, no response, 11 days later, emailed them, no response, 12 days later, Facebooked them, no response. 15 days later, arrived!”

Helpful Report

Hi, We are so sorry to hear that you had a disappointing experience with us. Please could you send us a quick email to hello@doodletogs.com and we can look into this for you. Thanks. Doodletogs Team

“Great fast delivery and good quality”

Helpful Report

Hi Jamie, That's what we aim to delivery and are so happy that is what you received! Thank you for taking the time for write a review! Doodletogs Team

“My item arrived within a week and quality of the clothing was as expected, but be aware to make sure that the image you provide is high res, even if it looks clear on the online tool as it can still come out pixelated as it was in my case.”

Helpful Report

“Very good service.”

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“I ordered a personalised running Vest, the original was sent out the wrong size but the quality and product really good. Where DoodleTogs were excellent was rectifying the issue the immediately agreed to re-send me a new one in the correct size and also made a few tweaks for me at no extra cost or effort from my side. All in all I will 100% using them again and recommending them”

Helpful Report

Hi Gareth, We are so pleased that we were able to get this sorted for you and that you got the product you were hoping for! Thanks for the 5* Doodletogs Team

“I ordered a personalised running top for my dad, as a lifelong joke about him wanting me to call him coach. He absolutely loved it! The quality was amazing and it looked so nice. I ordered the wrong size and emailed the company, doodletogs were able to change the size for me. Excellent company and highly recommend to anyone wanting a personalised gift for someone speciaor themeselves. Thank you!”

Helpful Report

Hi, Thanks so much for taking the time to leave a review and we are so happy you had such a good experience shopping with us! Doodletogs Team

“I was asked to write a review but have not received my order.”

Helpful Report

Hi Shelia, We are very sorry that you had a disappointing time shopping with us. This is not what we aim for. If you could email us at hello@doodletogs.com we can look into rectifying this for you. Thanks. Doodletogs Team

“Very pleased and impressed with quality of product and service. Arrived before expected delivery date. Will definitely be using Doodletogs again in the future.”

Helpful Report

Hi Janette, Thanks for the 5*s and we hope to see you shopping with us again soon! Doodletogs Team

Petzopia is rated 4.7 based on 1,105 reviews