“My dehumidifier failed after 20 months continuous use.
Amazon and DOMU agreed the return and on Monday of this week Francis agreed to replace the item.
I called Francis at DOMU and a day and a half later a Brand new replacement was delivered to my door - no quibbles, no discussion just great service.
At the same time I’ve had immediate confirmation a refund for the cost of shipping the returned item straight into my bank account.
As a retailer of over 40 years experience, this is a model example of how good DOMU’s systems and ethos really are.
Thank you Francis and ..... Thank you the DOMU team!
I will have no difficulty whatsoever in totally recommending this organisation to all customers.
“I purchased several magnetic tool strips from Domu Brands using eBay. I was impressed not only by the quality and price of the item I received, but also by the responsiveness of the customer service personnel who quickly and courteously replied to my questions. I am strong believer in their product line and will continue to purchase from them in the future. Strongly recommend them to you”
“I HAVE RECENTLY ADOPTED MY SONS DISABLED CAT, HE ONLY HAS 3 LEGS, HE IS A LOVELY DOCILE FUR BALL, HE NEEDED A SCRATCH POST, SO I WENT ONTO AMAZON, SAW THIS CURVE ONE BY MILO AND MISTY. ORDERED IT,WAS TOLD DELIVERY NEXT FRIDAY, IT CAME TODAY, ONLY TOOK 24 HOURS. BRILLIANT SERVICE, GREAT QUALITY TOO,WOULD HIGHLY RECOMMEND THEM”