Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,409 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,409 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service”

Helpful Report

Posted 20 hours ago

“Would not recommend this company at all. I'm not sure why Beko use them as a repair company either. I bought a washing machine that didn't wash the clothes from the get go. The first engineer claimed that yes the machine was faulty and that I'd get an uplift number. Called up to replace my machine and get the uplift number. Nope, he put down there was nothing wrong with my machine so I had to log a complaint with Currys. The next guy from Domex walked through my door and it was pretty clear he was going to back his colleague. He said one hair clip and a tiny plastic in the filter was causing the issue and it would have happened on the first wash. That these items were very stuck in the filter and couldn't move with the water flow. When it was put to him that there was nothing there when the last engineer visited and that can't be the issue he started stammering and lying and changing his words to cover himself. They employ a bunch of people who are not trust worthy and he wanted money off me. Truly disgusted with this company. So much so I would never allow their engineers through my door again. Now I'm stuck with a machine that doesn't work. Because this company wanted to make a quick buck off other companies customers.”

Helpful Report

Posted 23 hours ago

Thank you for your review. I am sorry to hear that you are not happy with our service. Please could you email resolutions@domex-uk.co.uk with your full name, address and job number (if possible) so that we can investigate what has gone wrong and come back to you. Thank you. Domex Customer Care Team

Posted 22 hours ago

“It was easy to schedule a service and we didn’t need to wait long for an engineer to come. We were even offered an earlier slot view text with an easy way to reply if we wanted it or not. The engineer Vadim attended as scheduled, called ahead of time to announce his arrival and was extremely polite and professional. Most of all, he fixed our drier very quickly. Thank you, Vadim!”

Helpful Report

Posted 2 days ago

“Professional, knowledgeable, helpful and courteous.”

Helpful Report

Posted 3 days ago

“Domex kept in telephonic communication with me enabling an appointment with the engineer to be scheduled without any fuss. Excellent engineer who immediately understood the problem AND how to fix it”

Helpful Report

Posted 1 week ago

Dear Stephen, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vadym, your engineer. We are happy to hear of the service provided by Vadym and that booking with us was very easy. Thank you. Domex Customer Care Team

Posted 1 week ago

“Excellent service by Domex, engineer Daniel was very professional and completed the repair promptly and effectively”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Daniel, your engineer. We are pleased we were able to repair your appliance very quickly and of the service provided by Daniel. Thank you. Domex Customer Care Team

Posted 1 week ago

“Fast friendly effective service at a fair price.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Svet, your engineer. Thank you. Domex Customer Care Team

Posted 3 weeks ago

“Mine was a tricky integrated cooker hood problem which the Domex engineer defeated against all the odds, in quick time & at a very fair price. Website & booking system so easy to use too. Highly recommended.”

Helpful Report

Posted 3 weeks ago

Dear Paul, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Alex S, your engineer. We are pleased to hear of your experience and to hear of your recommendation. Thank you. Domex Customer Care Team

Posted 3 weeks ago

“My Beko dishwasher stopped working halfway through a program, the engineer that came to repair was a true professional, after a couple a question he opened the dishwasher and diagnosed the problem within minutes. unfortunately he didn't the part in his van but Domex had it sorted and my dishwasher was repaired on the third day after the initial visit.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair. We are pleased we were able to repair your appliance very quickly. Thank you. Domex Customer Care Team

Posted 3 weeks ago

“Excellent, prompt service by a very polite and professional engineer”

Helpful Report

Posted 1 month ago

Dear Nick, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Luke, your engineer. We are pleased to hear of your experience with Luke. Thank you. Domex Customer Care Team

Posted 1 month ago

“Engineer was very helpful and polite. Diagnosed and explained the problem and fixed the washer. Arrived in the time slot and rang beforehand. I like the fact you knew the time slot the day before then on the day you are provided with who the engineer is and vehicle and can track for an approximate time. Problem fixed promptly, thanks.”

Helpful Report

Posted 1 month ago

Dear Clare, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Matthew, your engineer. We are pleased to hear about your experience and that you like how we update our customers. Thank you. Domex Customer Care Team

Posted 1 month ago

“Engineer arrived in the agreed timeslot. Had a pleasant attitude. Took care in premises not to cause any unnecessary damage. Quickly diagnosed fault and rectified with minimum fuss. Machine is now running quieter than when it was brand new. Very pleased with overall service.”

Helpful Report

Posted 1 month ago

Dear James, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Andy, your engineer. We are happy to hear about your experience and the service provided by Andy. Thank you. Domex Customer Care Team

Posted 1 month ago

“Very impressed with their service. They came in time and well before the time. The engineer was very pleasant. Did an excellent job fixing my washing machine, put in a new drum and panel as was still under guarantee. I think the engineer should get a rise and/or should be elevated in his job. Good workers like that are rare and should be shown appreciation by the company.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Taso, your engineer. It's nice to hear your kind words about Taso and I'm sure he would be happy to read them. Thank you. Domex Customer Care Team

Posted 1 month ago

“Excellent professional service”

Helpful Report

Posted 2 months ago

Good afternoon Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Svet, your engineer. Thank you. Domex Customer Care Team

Posted 1 month ago

“A very trustworthy & efficient company & excellent service.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. We are happy to read your kind words and delighted to hear of the service you received. Thank you. Domex Customer Care Team

Posted 2 months ago

“Job Ref: 24021796 02/02/2024 The engineer was very professional, he rang first. He was very polite and respectful. My washing machine has been repaired and now working. It means I don’t have to go the laundrette. I am so thrilled ! Thank you Domex !!!”

Helpful Report

Posted 2 months ago

Good afternoon Molly, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Arshid, your engineer. We are happy that we could get your appliance back up and running for you. Thank you. Domex Customer Care Team

Posted 2 months ago

“Excellent service and quick and friendly engineer.who sorted my problem and explained everything to me.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Victor, your engineer. We are happy to of the service given to you by Victor. Thank you. Domex Customer Care Team

Posted 2 months ago

“Under guarantee call. On time efficient and friendly. Job completed ,left tidy.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alexis, your engineer. Thank you. Domex Customer Care Team

Posted 2 months ago

“I would recommend Domex. Always keep you informed with repairs and appointments. Engineer Salvatore was very polite and explained what I needed to know, also cleaned and tidied up after finishing the job. Exceeded our expectations, thank you Salvatore.”

Helpful Report

Posted 2 months ago

Good afternoon Amie, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Salvatore, your engineer. It's great to hear that you would recommend Domex and that we exceeded your expectations! Thank you again Domex Customer Care Team

Posted 2 months ago

“Dishwasher flooded the kitchen. Domex booked 6 appointments over the next few weeks including 4 days when the visit was cancelled on the day because 'the new replacement parts are broken'. Eventually, six weeks later, they tell me they are unable to mend it. The worst service experience I've ever received and would give zero stars if that was an option.”

Helpful Report

Posted 2 months ago

Thank you for getting in touch with us so we can identify your repair. We are sorry that your repair took as long as it did to get to the conclusion. We attended firstly and parts were needed. When we returned to fit the parts one of the parts was damaged which had to be re-ordered. As inconvenient as it is it does happen. When we re-attended to fit the parts again. Once we ran a test, we realised that the appliance cabinet was faulty. This meant that the appliance was beyond repair. We can understand why you are unhappy. Ideally, this could have been better if we were able to establish this on the first visit when especially it was going to run over the Christmas period. However, it's not always possible to establish the outcome until parts like the PCB are in situ. Once again I am sorry that you had this experience. Unfortunately, due to circumstances around your repair, this was beyond our control. Kind regards Domex Customer Care Team

Posted 2 months ago

Domex Appliance Services is rated 4.8 based on 1,409 reviews