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Domex Appliance Services Reviews

4.8 Rating 1,413 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

4.8

Based on 1,413 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a fantastic company! Fully advised of progress of arrival time and identified the problem and resolved it quickly. The engineers were polite putting on over shoe covers to enter the property and dealt with the problem in a professional and expeditious manner. I fully recommend them and it with her oven goes wrong again would have no hesitation in calling them.”

Posted 1 year ago

Thank you Patrick for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair Its great to hear that you would use Domex again and also recommend us. Thank you again Domex Customer Care Team

Posted 1 year ago

“My experience of Domex was entirely flawless. Once booked I was kept fully informed of the appointment and the engineer arrived on time, and was clear and efficient in resolving the problem.”

Posted 1 year ago

Thank you William for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Boris, your engineer. We are pleased to hear of your experience. Thank you again Domex Customer Care Team

Posted 1 year ago

“I contacted Domex on 21/01/23 to book an engineer to come and look at my Belling oven. Tony arrived on 23/01/23 as arranged. He fitted the new element, assessed/checked the safety of the oven, grill and hobs. He also provided further advice so I knew what amp to pick up. Sorted my cooker out at a really reasonable price as well. Very happy. Tony was really professional and friendly to chat with. I’d definitely recommend Domex. I’ll be using them again if I need any of kitchen appliances fixed.”

Posted 1 year ago

Thank you Ben for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your repair completed this week by Tony, your engineer. We are pleased we were able repair your appliance very quickly and nice to hear of your experience with us. Thank you again Domex Customer Care Team

Posted 1 year ago

“Great price, super comms and very friendly.”

Posted 1 year ago

Thank you Paul for taking the time to leave Domex your 5* review. We are so very pleased to hear how happy you are with your recent repair completed by your engineer Kavinga. We are happy to hear of your experience with Domex. Thank you again Domex Customer Care Team

Posted 1 year ago

“Communication before arrival, efficient, resolved the issue and gave advice for the future”

Posted 1 year ago

Thank you for taking the time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 1 year ago

“High standard of work, visit and repair conducted on time and to a high standard”

Posted 1 year ago

Thank you Sue for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Nick, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“Good service. Engineer Akhil cleaned up after himself. Left machine working..”

Posted 1 year ago

Thank you Deborah for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Akhil, your engineer. Thank you again Domex Customer Care Team

Posted 1 year ago

“Very professional, reliable and well organised.”

Posted 1 year ago

Thank you Mike for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vadym, your engineer. Thank you again Domex Customer Care Team

Posted 1 year ago

“I was so upset that I had to throw a lot of food away having just filled up the fridge and freezer due to it being Christmas. My Miele fridge/freezer had basically died. Domex sent an engineer named Vlady to repair it. I was so impressed with his knowledge, he explained why and what the problem was and that he’ll get it up and running again. Not only did he repair it but it’s working as if it’s brand new. I can’t thank Vlady enough. He was polite and respectful and he is an asset to Domex. I was thinking of buying a new fridge/ freezer as I didn’t think it would ever work again. Thankyou Vlady and thankyou Domex. I will be recommending you to my friends and family.”

Posted 1 year ago

Thank you Susan for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Vladislav, your engineer. Its great to hear that you would recommend Domex and we are pleased to read your comments about Vlady and I'm sure he will be too! Thank you again Domex Customer Care Team

Posted 1 year ago

“Really pleased. Prices including calm out element were competitive. Got an appointment date a week or so in advance but asked to go on a cancellation and got a text and then an appointment the next day. Nice engineer, seemed to know what he was doing and diligent - cleaning and preventing any damage. Fridge fixed and good price”

Posted 1 year ago

Thank you Tony for taking the time to leave Domex your 5* review. We are so thrilled to hear how happy you are with your recent repair completed by Tony, your engineer. We always try our best to get to customers as soon as we can and pleased that we could repair it first time the very next day. Thank you again Domex Customer Care Team

Posted 1 year ago

“The engineer was very professional and friendly. I would definitely ask for him if I needed any appliances repaired”

Posted 1 year ago

Thank you Karyn for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vladislav, your engineer. We are happy to hear that you would use Domex again and pleased that Vlady gave you great service. Thank you. Domex Customer Care Team

Posted 1 year ago

“The lovely engineer Oosmin arrived on time and at the time stated …very nice person a pleasure to meet he was able to repair my machine on the day as he was carrying the spare part great job very efficient very pleased”

Posted 1 year ago

Thank you Maureen for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Cosmin, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“We came from abroad and our fridge wasn't working. Today Sid came and he fixed it in few minutes,very proffesional,friendly.”

Posted 1 year ago

Thank you Agata for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Sid, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“I had a problem with the motor of my Smeg Fridge freezer. The fridge was not working properly and was making very loud noises. Domex quickly arranged a visit by one of their Engineers, who diagnosed a problem with the motor. A replacement was sourced quickly and today, within less than 3 weeks, the motor was speedily and efficiently replaced by the same engineer.. The Engineer was pleasant helpful and very efficient. I would certainly use Domex again.”

Posted 1 year ago

Thank you Mena for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vladislav, your engineer. Its great to hear that you would recommend Domex. Thank you. Domex Customer Care Team

Posted 1 year ago

“If I could leave no stars I would! Disgusting service, engineer broke my working appliance that had only been booked in for a broken ice machine. Didn’t tell me the appliance wasn’t working, found out at 10.30 at night when I realised my freezer was defrosting. Lost a whole fridge freezer full of food, had to dash about moving medicines at night as a consequence. Rude customer service, telling me it wasn’t their fault and will not pay any money for the loss of food. AVOID AT ALL COSTS!! Do not use!!!”

Posted 1 year ago

Dear Mrs Crombie, The appliance was in a state of repair. We did not break the appliance. Your plan under D&G does not cover you for food loss nor would we. The manufacturers user manual states the following "Do not keep sensitive products requiring controlled temperatures (vaccines, heat sensitive medication, medical supplies, etc.) in the refrigerator." I am sorry to hear that you found our explanation above to be rude customer service. Kinds regards Domex Customer Care Team

Posted 1 year ago

“What an incredible service. The engineer Chris, was such a nice chap. Extremely courteous and knowledgeable. I can’t commend him enough!”

Posted 1 year ago

Thank you John for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Chris, your engineer. I am sure Chris will be happy to read your review and he will appreciate your recommendation for him. Thank you. Domex Customer Care Team

Posted 1 year ago

“Victor was very polite, thorough and knew how to take my hoover washing machine apart and fix it under warranty. His work was clean, tidy and vey meticulous. He sorted out the problem in around 40 minutes and had my washing machine up and running. Highly recommended engineer and extremely polite and helpful.”

Posted 1 year ago

Thank you Pete for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Victor, your engineer. Victor will be pleased with your review and we are too with your recommendation. Thank you. Domex Customer Care Team

Posted 1 year ago

“My 17-year-old LG Fridge Freezer (side-by-side) was leaking water from the ice dispenser - apart from that everything worked fine. Constantine from Domex was polite, tidy, efficient and very careful when dismantling the front to access the faulty ice path shutter and carry out a repair because spare parts for this model are no longer available. I was given a 11am - 3pm repair slot. He arrived at 12.10pm. I will use Domex again - my next door neighbour had recommended them for their freezer repair.”

Posted 1 year ago

Thank you John for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Kosta, your engineer. We thank your neighbour for recommending Domex to you Thank you. Domex Customer Care Team

Posted 1 year ago

“The Engineer left within 10 minutes saying he couldn't move the fridge to check out the issue. Very disappointed as we stayed in to wait for the visit and fridge still not working.”

Posted 1 year ago

Dear Sam, I am sorry that we were not able to carry out a full diagnostic and repair yesterday. I have spoken to the engineer who attended. He says that he the appliance is standing on a slightly raised plinth ( about 2cm ) So not a standard installation. The appliance is an American style Fridge Freezer, which is on wheels. So it is a heavy appliance. He says that the appliance should be lifted off the plinth to be done safely. If he pulls the appliance, when it drops from the plinth it will cause damage to both the fridge and the flooring. The appliance is not integrated , but sits within a frame. To put the appliance back it would need to be lifted back onto the plinth. We can return to help you with the repair , but the appliance would need to be made accessible for us. As per our terms and conditions, we were not able to carry out the diagnostic, so we have not charged you If you are going to look for an alternative repair agent , our advice would be to give them this information to avoid any further disappointment. Kind regards, Domex Customer Care Team

Posted 1 year ago

“We have had a lovely guy out twice to us but he’s solved the problem so helpful so pleased it was him again his name is owais brilliant service 5* from us thanks owais :)”

Posted 1 year ago

Thank you Pat for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Owais, your engineer. Owais will be pleased to hear of your comments. Thank you. Domex Customer Care Team

Posted 1 year ago

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Domex Appliance Services is rated 4.8 based on 1,413 reviews