Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,412 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,412 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Under guarantee call. On time efficient and friendly. Job completed ,left tidy.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alexis, your engineer. Thank you. Domex Customer Care Team

Posted 2 months ago

“I would recommend Domex. Always keep you informed with repairs and appointments. Engineer Salvatore was very polite and explained what I needed to know, also cleaned and tidied up after finishing the job. Exceeded our expectations, thank you Salvatore.”

Helpful Report

Posted 3 months ago

Good afternoon Amie, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Salvatore, your engineer. It's great to hear that you would recommend Domex and that we exceeded your expectations! Thank you again Domex Customer Care Team

Posted 2 months ago

“Dishwasher flooded the kitchen. Domex booked 6 appointments over the next few weeks including 4 days when the visit was cancelled on the day because 'the new replacement parts are broken'. Eventually, six weeks later, they tell me they are unable to mend it. The worst service experience I've ever received and would give zero stars if that was an option.”

Helpful Report

Posted 3 months ago

Thank you for getting in touch with us so we can identify your repair. We are sorry that your repair took as long as it did to get to the conclusion. We attended firstly and parts were needed. When we returned to fit the parts one of the parts was damaged which had to be re-ordered. As inconvenient as it is it does happen. When we re-attended to fit the parts again. Once we ran a test, we realised that the appliance cabinet was faulty. This meant that the appliance was beyond repair. We can understand why you are unhappy. Ideally, this could have been better if we were able to establish this on the first visit when especially it was going to run over the Christmas period. However, it's not always possible to establish the outcome until parts like the PCB are in situ. Once again I am sorry that you had this experience. Unfortunately, due to circumstances around your repair, this was beyond our control. Kind regards Domex Customer Care Team

Posted 2 months ago

“Domex offers a way to track, cancel and rebook your service through an easy to use portal. All communication I received was relevant and clear (which is great because I hate being inundated with useless texts). The customer service I received from engineer Matthew was top. He explained exactly what was wrong with my washing machine, and explained next steps and time scales. I even got my repair visit moved up a bit earlier!”

Helpful Report

Posted 3 months ago

Good afternoon Katie, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Matthew, your engineer. We are pleased to hear you like how you can track your repair and the level of service given by Matthew. Thank you again. Domex Customer Care Team

Posted 3 months ago

“Recommended by Miele as service agent for their appliances, Domex delivered first class service with helpful SMS and email updates to ensure that the engineer visit was without a hitch. Friendly, knowledgeable and professional engineer fixed our freezer at a fraction of the cost of replacement. Very satisfied and will undoubtedly use them again.”

Helpful Report

Posted 3 months ago

Good afternoon Nick, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Luke, your engineer. We are happy to hear how you like how we keep our customers up to date and great to hear that you would use Domex again! Thank you. Domex Customer Care Team

Posted 3 months ago

“Amazing customer service. So easy to book the appointment. Engineer (Adam) arrived on time and was polite, friendly and helpful. Repair was made within 30 minutes.”

Helpful Report

Posted 3 months ago

Good afternoon Katie, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Adam, your engineer. We are happy to hear how Adam performed and how quickly the job was done. Thank you. Domex Customer Care Team

Posted 3 months ago

“Excellent service. Washing Machine was fixed in no time”

Helpful Report

Posted 3 months ago

Good afternoon Najib, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Nayana, your engineer. Thank you. Domex Customer Care Team

Posted 3 months ago

“Akhil visited my house to repair my washing machine. He covered his shoes when entering my home was very polite and courteous. He repaired my machine and told me exactly what he had done to repair the machine. I am very happy with the service he provided”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Akhil, your engineer. We are pleased to hear of your repair visit and that Akhil explained what he has done and that he repaired it first time. Thank you. Domex Customer Care Team

Posted 4 months ago

“Excellent service, felt well informed, clear prices upfront, considerate and professional engineer, added bonus the necessary part was in the van for replacement same day.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Mark, your engineer. We are happy to hear of the service you received and how quickly the job was done. Thank you. Domex Customer Care Team

Posted 4 months ago

“Vlad, a very nice, polite,helpful & knowledgeable man came to fix my top oven,not only did I get a text the day before to say he could come one day earlier than booked,but called me prior to my visit to say he would be here in 10 minutes & on chatting found he lived close to me. He knew his job was clean efficient & very friendly.Never had your company before So well done Domex, Vlad is an asset to your company & I would welcome him in my home if any repairs are ever needed again.”

Helpful Report

Posted 4 months ago

Good afternoon Mrs Shaw, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Vlado, your engineer. We are pleased to have read your recommendation for Vlado and the service he has provided. Thank you again. Domex Customer Care Team

Posted 4 months ago

“Thank you to Ivo who called this afternoon. He carried out the repairs to our gas cooker In a very calm and efficient manner. Ivo was most considerate and polite. Job ref: 243461723”

Helpful Report

Posted 5 months ago

Good afternoon Kathy, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Ivo, your engineer. Its great to hear that you would recommend Domex. Its nice to hear of your experience and the service you received. Thank you. Domex Customer Care Team

Posted 5 months ago

“Excellent service, easy booking process, friendly and professional engineers.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Venko, your engineer. We are happy to hear how easy you found it to book online and the service you received from Venko . Thank you. Domex Customer Care Team

Posted 5 months ago

“I really did get a great deal on my machine especially with this cost of living every penny that you can save here and there makes sure a huge difference when you have a big family. Delivery was on point. Very happy customer definitely recommend.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Akhil, your engineer. We are pleased you were happy with the service received. Thank you. Domex Customer Care Team

Posted 5 months ago

“Extremely skilled engineer (Nas) who has an encyclopaedic knowledge of appliances (has mended washing machines and fridge/freezer for me over many years before this oven) and was able to quickly discover what is wrong and how to put it right at a fair price so machine can keep working. Brilliant guy.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Nas J, your engineer. Its always nice to hear from returning customers and great to hear how Nas J performed. Thank you. Domex Customer Care Team

Posted 5 months ago

“My washing machine died & we were in a desperate situation! The engineer who came to repair it was absolutely fantastic and I would not hesitate to have him back for any future repairs. Really pleased with the engineer that was allocated, he was so knowledgeable and efficient.”

Helpful Report

Posted 5 months ago

Good morning Laura, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Cosmin, your engineer. Its great to hear of your experience with Cosmin and the service he provided. Thank you. Domex Customer Care Team

Posted 5 months ago

“Very friendly and helpful would highly recommend”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Luke, your engineer. We are happy to hear that would recommend Domex! Thank you. Domex Customer Care Team

Posted 5 months ago

“They tried to charge £80 call out and £70 diagnostics- to change a cooker good lightbulb. Total rip off.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for your review. I am sorry to hear that you are not happy with our service. I can see that you requested a quotation for a repair as you had a bulb that was stuck. Our charges - diagnostic and labour are explained at the time of the booking - the diagnostic is always payable as we diagnose an appliance and our engineer will perform a safety electric test on your appliance. I can see following the quotation given you decided not to proceed with an engineers visit. If you do change your mind then you can book a repair online or speak to a member of our customer service team. Thank you. Domex Customer Care Team

Posted 5 months ago

“Very friendly engineers going the extra mile to help fix my machine. Thank you”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Luke, your engineer. We are happy to hear how Luke performed and that he went that extra mile for you. Thank you. Domex Customer Care Team

Posted 5 months ago

“Getting your kitchen appliance fixed can be difficult, time-consuming and very expensive. We found Domex simple, straightforward, fast and fair. We'll definitely use them again the next time something goes wrong. Recommended.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Vadym, your engineer. Its great to hear that you not only use Domex again but would also recommend us! Thank you again Domex Customer Care Team

Posted 5 months ago

“Efficient service. Friendly technician who had time to explain.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. Thank you. Domex Customer Care Team

Posted 5 months ago

Domex Appliance Services is rated 4.8 based on 1,412 reviews