Doggie Solutions Reviews

Name: Doggie Solutions
Rating: 4.53

4.5 Rating 5,319 Reviews

89 %

of reviewers recommend Doggie Solutions

4.5

Based on 5,319 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Doggie Solutions:

We offer a wide range of products including, Dog beds uk made, Dog Toys, Dog Crates, Puppy Pens and Puppy Cages, training collars and Much More.

Visit Website

Phone:

1273 612807

Email:

info@doggiesolutions.co.uk

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Doggie Solutions 5 star review on 3rd March 2024

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it is shocking what i got sent plastic clip on halti which broke not recomended waste of money”

Helpful Report

Posted 2 years ago

“Asking for me to write a review on a item I have yet to receive, update didn’t receive my order, was told I would get a refund still waiting this is now 5 weeks, Will not be buying from them again”

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Posted 2 years ago

“Not impressed! Ordered a collar and slide-on tag, wrongly assuming that they would be compatible. When I called the company to tell them that tag and collar were different sizes, I was not offered an exchange but told to order another tag - or collar.”

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Posted 2 years ago

“Didn’t receive item after being told it was dispatched then advised out of stock!”

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Posted 2 years ago

Sorry about this - unfortunately we experienced some stock syncing errors on the day that you placed your order, with a few of the products being bought at the same time, not allowing our system to update the stock levels in time. Many apologies again for any inconvenience caused.

Posted 2 years ago

“You cancelled my order in it's entirity saying that one item was out of stock and when questioned NEVER BOTHERED TO REPLY. NOT IMPRESSED!!!”

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Posted 2 years ago

“Chaotic. 1. The order was lost, then found a few days later. 2. The VAT was not deducted on an export order. 3. I was then charged import VAT on the total of goods plus English VAT. Very expensive. 4. Contacted Doggie Solutions. I was told that it would be looked into. 5. Nothing happened, after four days I made contact again put through to the most unhelpful person who tried to give me a run around about export VAT. It was obvious that he had no idea about the situation, impolite into the bargain 6 The order was placed on 4/6/2021, I have today 22/6/2021 after much chasing around got a refund on the UK VAT, but I am out of pocket, since I was charged the high import VAT as it the item was dispatched with UK VAT included, I was then charged VAT upon VAT, which should not have been done. 7. My overall impression of Doggie Solutions is an Amateur and unhelpful company.”

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Posted 2 years ago

“Not received the item yet!!”

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Posted 2 years ago

Hi Roger, I'm sorry to hear that your order has yet to be delivered, and that you left us negative feedback without contacting us first. Please can you contact us via email at info@doggiesolutions.co.uk so we can better assist you. Many Thanks

Posted 2 years ago

“The writing on the tag is not centred and is also tilted, which looks really awful. The tag is already discolouring and turning black (having only had it a couple of weeks). Really disappointed with this.”

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Posted 2 years ago

“Doggie Solutions sent me someone else's order, complete with their dispatch note which gave me their email address, name, mobile number and user name. This was a breech of data regulations. They sent another customer my dog tag with all my details so I got a call from a complete stranger wanting me to send them their dog tag. The company sent me another but it makes my dog's white fur turn grey so I won't be using it.”

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Posted 3 years ago

“Bought this ball for a surprise gift for my daughter’s puppy. It failed to arrive and when I enquired about it I was told it had been lost in the post. Upon asking for a replacement I was told they had no stock ! Not really impressed to be honest.”

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Posted 3 years ago

“Not received ordered two.”

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Posted 3 years ago

Hi Michael, we're sorry to hear you've not received your order! If you could email us at info@doggiesolutions.co.uk we'd certainly like to get you the items you ordered!

Posted 3 years ago

“Haven’t received the product and no response to my calls or emails. Not happy at all!”

Helpful Report

Posted 3 years ago

Hi Paula, I apologise for the lack of response. Our customer service team has been exceptionally busy recently, although we've expanded the team now to cope so if you could give us a call we'd like to get your order to you.

Posted 3 years ago

“Having emailed to say that I have yet to receive my order I then get this to review the produce. Wish I could but as it hasn't arrived I can't.”

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Posted 3 years ago

Hi Susan, we're definitely disappointed to hear that you haven't received your order. If you could give us a call or send us an email we'd love to look in to the situation. We've recently had issues with our phones but they're now resolved, so if you've had trouble getting in contact you should be able to now.

Posted 3 years ago

“The problems amany, ordered several items however after three of weeks I contacted to chase the order. After a couple of week days I received an email telling me they had been dispatched from the new warehouse again I emailed but this hasn't happened and nothing was sent told the order was refunded. The day after half the order arrived only dispatched he day before on a 24 hour delivery. So lie number one. They emailed to tell me that the items, all the order, had arrived and to keep the refund as a gesture of goodwill! Checking with PayPal no refund had been issued or initiated. I emailed to ask why part of the order hadn't arrived but told that must have been lost in the post but to keep the items and the refund. Checked again no refund? So initiated a claim with PayPal myself just for the items not received and the postage. This was refunded the next day. But to add insult to all of this the customer service department emailed to tell me the full refund had been sent however only the amount I requested was refunded so another lie? I will never be purchasing for them again. I would urge other to check that everything they buy arrives and never believe the customer service agents. I'd rather heard the truth, that they'd messed up and hadn't dispatched the items rather than keep telling lies. The whole issue has left a nasty taste and hope they sort out their customer service because if this continues they'll keep losing business and I don't think Chris world appreciate that”

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Posted 3 years ago

“Placed an order on the 3/3/21 and not heard a word since. No response to email sent and phone line now seems to be dead. :(”

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Posted 3 years ago

Hi Theresa, Our customer service team have been extremely busy for the last week or so and we've been having problems with getting our phones connected to our new warehouse. If you haven't already had a response by email yet, please give us a call, we'd love to help you out.

Posted 3 years ago

“Still not received order and have emailed requesting update on when to expect the product and have been ignored.”

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Posted 3 years ago

HI there, our customer service team have been extremely busy over the last week or so (although we're catching up!), so we're sorry that we haven't replied to you yet. If you've still not had a response from us, try giving us a call and we'll see what we can do.

Posted 3 years ago

“Delivery not yet received. Email chaser sent but no response.”

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Posted 3 years ago

Hi Natalie, our service team have been extremely busy recently catching up with customer queries after we've moved warehouse. We're starting to catch up now though, but if you still haven't received a response, why not give us a call and hopefully we can chase your order up.

Posted 3 years ago

“Still waiting delivery. Tried to phone you this morning, number unobtainable. Please give my order your urgent attention and contact me. You have my email address. I can’t get an email through to you either they are returned.”

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Posted 3 years ago

Hi Cynthia, sorry you've been unable to get in contact. We were having issues getting our phone lines transferred to our new warehouse, but the team is now back and available to answer your calls again. If you could call us again at your convienience we'd love to get your order to you.

Posted 3 years ago

“I would review my order if I had actually received it, still waiting but they were quick enough to take the money from my bank.”

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Posted 3 years ago

Hi Anne, I'm sorry you haven't received your order. If you've still not had it yet, please give us a ring on 01273 612807 and we'll see what we can do to help you out.

Posted 3 years ago

“If it arrives I would give you 5 stars but I’m still waiting on delivery.”

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Posted 3 years ago

Hi Anne, I'm sorry you haven't received your order. If you've still not had it yet, please give us a ring on 01273 612807 or send us an email to info@doggiesolutions.co.uk and we'll see what we can do to help you out.

Posted 3 years ago

Doggie Solutions is rated 4.5 based on 5,319 reviews