“It's nearly been three weeks since we've moved in (partner & myself) and we haven't received an inventory so we've had to hold on to all the landlord's junk that's been taking up space. The staff take ages to respond on email and when we call there's never an immediate answer - it's always something like "we'll follow up on that". I don't know what on earth the staff are doing for anything to take this long. The staff member we're emailing would selectively reply to our requests and just ignore some, then not warn us when she'd be out of office nor give us a time when she'd be back to take care of our queries (or even do something as simple as passing our requests to another colleague while she's gone) - it would be nice not to be left waiting indefinitely when it's already been weeks of no responses. And that's not even as bad compared to one staff member who just wouldn't reply to our emails at all.
When we moved in, the flat was not cleaned properly (they said it was just bits "here and there" but it absolutely wasn't) and they assured as that cleaners will arrive on the day of moving in, but no cleaners ever arrived (after that, they followed up by saying that they may take up to a week to come over and never gave us an appointment time like professionals should) so we ended up having to clean everything ourselves because we couldn't use the fridge or put a wash on otherwise. We're asking for reimbursement and it's nearly been a week with no response so I hope this review will do *something* - I really doubt they'll give us anything for the cleaning they should have already taken care of. We were also given the wrong flat number twice so changing our addresses with the GP etc was a pain. On top of that, they didn't even know where the gas and electricity meters were in the property!
The staff don't look like they know what the f*** they're doing and are astonishingly comfortable rolling around like a fat cat on new lows of unprofessionalism. I have never been or heard of anyone this frustrated or ever received this bad a service from anywhere. It feels like they do the bare minimum to get by and that they just don't give a s*** about tenants. Avoid at all costs. Unfortunately, we haven't found a nicer flat and so we just have to deal with this now.”
“David Sullivan was an inextricably abusive rogue estate agent who systematically abused me and many others who merely wanted to check out a property to see the insides of a building on a plethora of important levels. He slandered anyone who didn't want to pay up 6 months rent before you were allowed to even view the property. All agent's had up to 15 other equally depressing accounting of this unscrupulous man who has ruined many people's lives. He suddenly left London and all agent's to work in Scotland. Luckily my MP who has been absolutely brilliant ascertained the details of other's who were ripped off from David Sullivan or almost were. Check out the property first before you sign up and especially if it's an address which doesn't exist!!😬😬”
“Poor information about application process during the viewing. Unexpected expenses to get through the reference process. Did not inform us about not being able to ask for a bed after the moving date. Unable to amend the inventory after our inspection. Do not reply to all requests in the email. They don't provide a personal/approachable customer service.”
