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Their customer service is beyond belief. Bought an HDMI TV with none of the HDMI ports working , so we returned it after Sony technical helpline gave up on finding the fault and since the TV was still brand new. The TV was sent back at the beginning of January. DirectTvs then took 2 weeks and a LOT of chasing to test the TV, then claimed that they ´have tested everything and it works´ and so they will be charging me an additional £75 to send the tv back to us, which includes a fee for the testing. Next thing I knew, I received an email saying that the TV is going to be sent back to me the next day - no consulting me, no checking that someone´s going to be in to receive it, nothing. So I contacted them again, and they basically maintained that they have checked again and they´re returning the tv to me. Having no option but to take their word for it, I arranged for it to be sent on Tuesday 1st February.
This seemingly simple process seems to be too complex for their customer services team. Like a lot of people, I work full time so I had to make arrangements with my employer to get the day off to wait for the delivery. Long story short, they have failed to deliver the TV on 3 separate occasions, with problems ranging from mix-up in their warehouse, Parcelforce didn´t pick up on time, delivery van getting into an accident while picking up, etc. So now, a month after returning the TV, I´m out of £600, I have a faulty TV (with their difficulty in arranging a simple delivery, I very much doubt that they have the capability of testing a tv!) that´s gone missing, and I´m running out of annual leave - all thanks to Direct TV and their OUTSTANDINGLY ABYSMAL customer services team. I will be making a formal complaint and taking this further with the Trading Standards. Think twice before using this website.
Witten on Unbeatable.co.uk by Laura W