Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,412 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,412 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 17th April 2024

155

Anonymous

Anonymous // 01/01/2019

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“Tried ordering on line and had a problem, called the office and all was sorted, took my order while on the phone, picked my delivery date, order was tracked and delivered on my selected date.”

Helpful Report

Posted 1 month ago

Hi Colin, Thanks very much for your review. We were sorry to hear of the problem experienced online, but it's great to hear that our Sales team was so helpful in getting the order placed and delivery scheduled over the phone. If we can offer any further advice or assistance then please don't hesitate to get back in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Excellent products, excellent service.”

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Posted 1 month ago

“Stove arrived as described, good communication and delivery”

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Posted 1 month ago

“Very helpful and quick delivery well packed”

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Posted 1 month ago

Hi John, Thanks for your review and for taking the time to upload a photo of the new installation. It's always great to see our stoves in situ! If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Very officiant, very competitive and very quick delivery. Easy to deal with and lots of choice.”

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Posted 1 month ago

“The company delivered the fire as they said. No problems. The fire I ordered is very good. It has two heat settings. Even on 2k it has a quiet purr. The fire itself looks very smart. The feet are narrow and mark the lino so I have put a slab underneath.”

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Posted 1 month ago

“We bought a Portway Arundel stove from Direct Stoves. Great phone info about the delivery which was ontime, with a delivery-slot text message a few hours before. Good follow up emails with fitting and accessory suggestions. Superbly packed! Stove is now fitted, looks great, and worked well on test. Easy to control, looking forward to using it soon!”

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Posted 1 month ago

Hi Paula, Thank you for your kind review. It's great to hear that you've been so impressed with the Portway Arundel stove. This would be one of our bestselling models and does come highly recommended for its contemporary design and ease of use. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Sturdy and realistic looking, very happy.”

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Posted 1 month ago

“Excellent Good price, excellent customer service, delivery excellent service and altogether exceeded my expectations.”

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Posted 1 month ago

Hi Alison, Thanks very much for your kind review. It's lovely to hear that our prices and level of service exceeded your expectations; we'll be sure to congratulate our team and our delivery partners on a job well done! If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Both delivery and service excellent just getting used to stove so probably fully using it to best but so far so good”

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Posted 1 month ago

“Pleased with the stove. Delivered on the stated day.”

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Posted 1 month ago

“Quick, efficient, responsive, knowledgeable - refreshingly real people providing real service.”

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Posted 1 month ago

Hi John, Thanks very much for your review. It's great to hear that you were so impressed with the service received from Direct Stoves. We'll be sure to congratulate our team on a job well done! Let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Great product and service. Highly recommend”

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Posted 1 month ago

“From initial contact to delivery of our stove customer service was excellent”

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Posted 1 month ago

“Very pleased with our purchase. Delivery was prompt and communication good. Price also very competitive”

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Posted 1 month ago

Hi Jennifer, Thanks very much for your kind review. It's great to see the Woodford Pankhurst stove installed and looking so great in your fireplace! As you mention, this is a lovely little stove and comes at a very competitive price. We'll be sure to pass on your compliments to our team and our delivery partners. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Very professional, easy order process,delivered on day asked for . Keep up good work”

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Posted 1 month ago

“Really great little stove. Very efficient and responsive. Arrived on a pallet on excpected arrival date. Wouldn't hesitate to recommend it. Pic awaiting mantlepiece, so it looks a bit bare.”

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Posted 1 month ago

Hi Patsy, Thanks again for your order and for taking the time to upload an image of your new stove. As you mention, the Portway Arundel comes highly recommended and it's great to hear that you've been so impressed with its quality and efficiency. If we can offer any further assistance then please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Do what they promise quick delivery great product”

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Posted 2 months ago

“One of the best companies I have ordered goods from. Friendly helpful a the goods arrived on time with notification each time to inform me. We ordered log fire an all the kit absolutely perfect an my husband said the quality of the products are as listed we have gone back an purchased more items an recommended to my friend who has already ordered from them too”

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Posted 2 months ago

Hi Sharon, Thanks very much for your kind review. It's great to see the stove now installed and it's fantastic to hear that you've been impressed with the quality of our products. Your recommendation is hugely gratifying. If we can assist further with any current or future orders then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Excellent service bought the fire I wanted in minutes. Delivery was quick however it was only curb side delivery which was a pain as the stove was so heavy. The driver refused to assist getting the stove into the house and as such the stove was sat in the rain all day before we could get it inside.”

Direct Stoves 5 star review on 20th February 2024

Helpful Report

Posted 2 months ago

Hi Mark, Thanks for your review and for taking the time to upload a photo of the new stove. To clarify, we can see that you had selected our standard free one-man delivery option at checkout. As per the delivery information on our website, "the drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet." For future reference, we do offer a two-man delivery service at a small additional charge. If selected at checkout, this allows for the delivery to be booked in with the courier and for goods to be delivered into a room of your choosing. Regardless, thanks again for your order. Let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

Direct Stoves is rated 4.5 based on 1,412 reviews