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Direct Sight Reviews

1.6 Rating 164 Reviews

15 %

of reviewers recommend Direct Sight

Company Reviews

1.6

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email

Read Direct Sight Reviews

About Direct Sight:

High Quality Cheap Glasses Sunglasses from Direct Sight, save money on top name authentic Designer Glasses starting at just £19. Save money on authentic Designer Sunglasses, huge stock and low prices Prescription lenses available on all Sunglasses.

Visit Website

Phone:

0844 376 0066

Email:

help@directsight.co.uk

Location:

5 7 Baring RoadBeaconsfield
Buckinghamshire
HP9 2NB

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Direct Sight 1 star review on 17th July 2023

Direct Sight 1 star review on 10th May 2022

Direct Sight 1 star review on 5th October 2017

Direct Sight 1 star review on 5th October 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As with others, I wished I’d seen the below before ordering (I did check trust pilot 🙄). It’s been almost 3 weeks since I placed my order - initially was told there was an issue with the lens cutting machine but they have failed to respond to my last 2 emails chasing delivery. I suspect I’ll have to make a chargeback claim via my bank 😡”

Posted 2 weeks ago

“I wish I had seen these reviews before I went ahead and ordered new glasses. I am still waiting for my order. It's now gone way past the confirmed delivery date and to get any communication or reply is non existent or impossible. It states on the website "sit back and relax"... yeah!... and then wait... wait... wait... :(”

Posted 3 weeks ago

“Avoid this company, terrible service, funnily enough .....5 star service at TAKING YOUR MONEY, 0 stars for sending the glasses, same generic message from customer service as previous poor sods have posted here, 5 stars for excuses, just avoid this company people!!!!!!!!!”

Posted 1 month ago

“Joke of a company Still not received my glasses offer a mouth No content from them. No email, number dose not work.. Stay away do not buy from them 0 star's if I could”

Posted 1 month ago

“The Order received was incorrect. I called to resolve the issue but the advisor is not willing to help. Waste of time and money. Please avoid and find a better company.”

Posted 2 months ago

“Cancelled my order after waiting nearly a month and still no update on a delivery date”

Posted 4 months ago

“if i could give 0 stars i would i ordered 2 weeks ago and ive received no glasses no email explaining when they will arrive! The 0800 number doesn't work and the 01494 number may as well not work either as they dont answer! absolutely 0 customer service”

Posted 5 months ago

“Ordered Glasses, within a week they had broke. Cheap nasty plastic. Contacted them to say they had broke was told they would send out another pair ! Waited two weeks, in that time I was unable to read and my eyes were sore. NO GLASSES. NO CONTACT ! So I rung them, was lied to me I was told their machine had broke, but would get next day delivery! NOTHING waited three extra days contacted them, and said I now wanted a up grade even offering to pay the difference ! I was then just refunded…. No contact nothing. DO NOT BUY ! After reading the above reviews something I wished I had done before I bought, BIG lesson learnt, I’m now going to go to Trading Standards, clearly something is a miss here !”

Posted 6 months ago

“Its a con... they take your money and make excuses why its taking weeks to get them ... ie.. machines have broken down... i had the same problem with another on line company.... i personally think they take your money and have no intention of sending you your order and just keep you waiting weeks and weeks... but in the mean time they are making interest on the costumer's money... if they have million pounds of orders, how much are they making in interest a month... a great way to earn money without lifting a finger.... AVOID AVOID AVOID”

Posted 6 months ago

“Terrible, next to no customer service. next day deliver is non existent. emailed me informing i had to pay additional money for the service after paying prices stated on the website and delivery took over 4 weeks. Will never use this company again, nearly £100 spent on glasses when i could have gone to my options and got better service and value for my money. Would not recommend.”

Posted 7 months ago

“Where to start? Easy DO NOT USE THIS SITE! took 4 weeks to deliver so had to go on holiday with droken glasses, arrived with wrong lenses asked for a refund was told NO as they deem lenses suitable! Said they will only refund frames leaving me £69 out of pocket and unable to now afford more glasses so my sight at risk of being damaged. again PLEASE DO NOT USE THIS ROBBING SITE!”

Posted 7 months ago

“I’m still waiting for my bloody glasses unable to phone you as for some reason your phone is always down, You will not reply to E mails in fact there’s no way to contact you. Just give me my sodding glasses.”

Posted 8 months ago

“Shocking service, paid 19.50 express delivery. 1 month on I still have no glasses. I wont use again.”

Posted 8 months ago

“You took my money and sent me an email promise me when I got is on the 3rd of July I’m going on holiday shortly and they’re not here no response very poor”

Direct Sight 1 star review on 17th July 2023

Posted 9 months ago

“Avoid avoid, awful customer service, don't reply to emails”

Posted 10 months ago

“Service is useless will promise priority service and there is no such thing ( they take as long as they take, they finally will tell you,) keep telling you you later dates for delivery. Do not trust this cowboy company with anything urgent.”

Posted 10 months ago

“Good customer service and very profesional email responding , i likes dealing with them specially i wasn’t expecting to receive the original glasses of my ray ban frames. I recommend it”

Posted 1 year ago

“I’m very suspicious of this company. The address they have given doesn’t belong to them, it’s a carpet warehouse. Also they don’t respond to emails and I haven’t received my glasses or had any indication when they will actually arrive. Be careful, I’ve asked for a refund and will pursue this through PayPal.”

Direct Sight 1 star review on 10th May 2022

Posted 1 year ago

“Think twice before ordering, especially if the glasses you receive are faulty and you return and expect a refund.”

Posted 1 year ago

“Haven’t received my glasses, not happy. Sent two emails without a response. You have been warned!”

Posted 1 year ago

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Direct Sight is rated 1.6 based on 164 reviews