Direct Sight Reviews

Name: Direct Sight
Address: 5 7 Baring RoadBeaconsfield, Buckinghamshire
Rating: 1.63

1.6 Rating 164 Reviews

15 %

of reviewers recommend Direct Sight

1.6

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email

About Direct Sight:

High Quality Cheap Glasses Sunglasses from Direct Sight, save money on top name authentic Designer Glasses starting at just £19. Save money on authentic Designer Sunglasses, huge stock and low prices Prescription lenses available on all Sunglasses.

Visit Website

Phone:

0844 376 0066

Email:

help@directsight.co.uk

Location:

5 7 Baring RoadBeaconsfield
Buckinghamshire
HP9 2NB

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Direct Sight 1 star review on 17th July 2023

Martin Jones

Direct Sight 1 star review on 10th May 2022

Anonymous

Direct Sight 1 star review on 5th October 2017

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a useless lot , totally disappointed with the service don’t enter into a order situation with this lot!!!”

Helpful Report

Posted 5 years ago

“Ordered glasses sent prescription twice and received delivery 2 weeks later with the wrong lenses. Had an email Saying for me to return at my expense with a copy of the prescription and they will change the lenses. No phone number to sort anything out wont be ordering from them again.”

Helpful Report

Posted 5 years ago

“Sent two pairs of glasses for reglazing. Both frames broken. Same email from someone called Francesca saying we’ll refund you... no refund. No response to emails. No phone number. Avoid. Annoyingly seeing others have had similar experiences”

Helpful Report

Posted 5 years ago

“I’ve yet to purchase glasses from Directsight and I won’t be doing so. Filled out all the stuff on line, pop up box appeared telling me if I gave them my email address I would enjoy a 10% discount off my order and was sent a code. Filled in the rest of the required info, got to the end, put in my discount code and............nothing happens, it just defaults to the full amount. I emailed the help desk on Sunday expecting a response on Monday, nothing. Emailed them twice since then, nothing. If this is their customer service I can see why they get such poor reviews. There is no phone number to talk to anyone (I’ve tried googling it). If anyone has any recommendations for a good, well priced on-line service I’d love to know.”

Helpful Report

Posted 6 years ago

“Hi , just for everybody to see that this is an honest review , I will put my order number here . DS-1521646127-49712 . I've sent my glasses to be reglazed , on the 22 March , on the 11th of April I've asked them for an update of my order as haven't heard anything from them . Today the 16th of April 2018 , I still got no reply from this disgrace company ! This company is a total disgrace !!! You should be ashamed of yourselves ! Not to mention that I don't know where my Ray Ban £140 frame is , There is nobody to talk to !”

Helpful Report

Posted 6 years ago

“I’ve returned the same pair of glasses five times and each time they return them straight back the same day without rectify them I even requested a different pair as the form allows and they still returned the exact same pair. There is no customer service you can’t call them only email and most of the time they ignore emails or reply with short messages avoiding the questions. Absolutely rubbish.”

Helpful Report

Posted 6 years ago

“Had one of the lense popping out of the frame. Returned to them & the glasses were returned back to within 5days. Ordering from the website is simple & easy so ive never needed to call them. Ive now bought about 4 pairs & never have i been disappointed by the quality which is very good. Will be buying more glasses that for sure”

Helpful Report

Posted 6 years ago

“Scored this one star because there’s no zero - rubbish flimsy frames with lenses that don’t fit, seem like really cheap sunglasses. Have returned for refund and received email asking if I want to exchange them despite including long letter explaining my dissatisfaction, all of which had already been said in initial email before returning them. Quite concerned that I’m in for a lot of grief getting this resolved having read the reviews so I expect I’ll be making a trip to their return address pretty soon - I’ll let you know how I get on”

Helpful Report

Posted 6 years ago

“This used to be an excellent company with great service. I had problems before but they were handled by a person who followed up any queries and offered promises they could fulfil; namely to deal with the complaint quickly and with care. Now we have an automated service providing stock replies to queries and complaints that clearly have not been read or understood. It's no exaggeration to claim that I have spent more than £1000 in the last 3 years with this company but after my recent experience - never again. The ratings on this site don't lie and it's a shame how low customer service now ranks in this business' priorities. Dreadful!”

Helpful Report

Posted 6 years ago

“Returned a pair of glasses because they'd either been damaged in the post (they're despatched in a flimsy box without a glasses case) or they were faulty to start with (gap in the hinge that attaches the arm to the frame). They promised to refund the cost of my return (they didn't) and sent the original glasses back, this time covered in dirty fingerprints on the lenses. Shockingly hopeless!”

Helpful Report

Posted 6 years ago

“I sent my frames to be re-glazed with a new prescription. While the service was fast, I received back my glasses with a broken arm and so bent out of shape they no longer fit on my face, the arms just flail out the side away from my ears. I tried emailing their customer service and got what can only be described as automated responses from 'Francesca'. I sent pictures, requesting a refund and compensation, and got back a response from 'Francesca' saying: 'We are sorry to see this, please send these back to us with a copy of your prescription and a covering letter stating what you would like changed and we will amend this for you.' The responses I kept getting just said 'we can fix this, please send them back to us' etc. After 5 attempts, I've given up. You cannot fix the damage, the plastic is completely split on the arm and there's now a 2mm gap. I now have no glasses and I'm having to go buy a new pair. I've therefore had to resort to writing bad reviews everywhere I can find in the hope that someone might actually give me my money back and provide compensation for the broken frames that will cost £89 to replace. Avoid.”

Helpful Report

Posted 6 years ago

“Ordered some Varifocals from this outfit and to put it bluntly they are useless I have to lift my head up in the air to read any print at all and the long vision is mediocre to say the least. I neglected to read the reviews before purchasing from this company and that's a bad thing to do at any time.”

Helpful Report

Posted 6 years ago

“Glasses caused pain discomfort in both lenses , not right to prescription .Now in dispute with them .Customer service might as well talk to the wall waste of time . Consumer rights act , Goods to be of satisfactory quality .Short term right to reject Totally ignored . Paid in good faith of what was hoping to be a happy customer and what do i get hassle ignored as if my fault ,filled in information correctly got partner to double check . Wore for two days sent glasses my prescription and returns form as req on third day .C/S repeat email [please send prescription] which they have got already and wont answer question where is it . ITS YOUR CHOICE WOULD I RECOMMEND NO ,AM I AN UNHAPPY CUSTOMER BLOODY RIGHT”

Helpful Report

Posted 6 years ago

“Utter morons. Used them once last year and it was faultless. This time however has been the worst experience ever. Francesca (who I think is a standard email signature and probably isn't related to an employee) seems to forget what 'she' emailed from one minute to the next. One minute they have my prescription, the next they don't. I asked for confirmation that all was in order before I sent the frames and they eventually confirmed so I sent the frames. Next thing is I get emails confirming they have received the frames but don't have the prescription and the whole debacle starts again. No saving on cost is ever worth this much headache so I would urge you to avoid wasting your life dealing with these air-heads!”

Helpful Report

Posted 6 years ago

“Bs website robs your money give you wrong prescription and give you wrong refund”

Helpful Report

Posted 6 years ago

“I have had around 3 pairs of glasses via direct sight now (i constantly loose them) for £20 a time i'm very happy. I have been wearing glasses since i was 6 these glasses are far Superior to the boots glasses i had as a child they were a nightmare and by far the worse glasses i have ever owned. I wear my glasses all the time (hence having several pairs as i miss place them, order a new pair then the originals turn up) They are of the same quality as my converse glasses (in fact all have anti scratch on the lenses including my converse, the converse have scratched and the direct sight ones are still perfect) I've recommended direct sight to various people who have all been happy with the budget glasses.”

Helpful Report

Posted 6 years ago

“Terrible Company, sent glasses with wrong prescription but swore blind it was my fault???!!! Still awaiting refund!”

Helpful Report

Posted 6 years ago

“Terrible customer service! I ordered tinted lenses by mistake and emailed them ten minutes after order so they could fix the error. I received no response and it was only when I posted a negative review on Trustpilot that they replied. I then sent them another email as requested but the answer was not clear and I was left non the wiser as to what was happening. Very very very frustrating. I ended up writing to them to cancel my order and ask for a refund. One thing that really puzzles me is that the reviews for this company on Trustpilot are great and yet on this site they’re awful. Are Trustpilot not to be trusted? Because my experience matches the complaints and reviews posted on here a lot more than on Trustpilot!! Rubbish unprofessional company. Stay away!!!”

Helpful Report

Posted 6 years ago

“Update on previous review,after no joy in getting a refund,I contacted citizens advice who were passing information onto trading standards,I in the meantime did my own checks and found that Direct Sight had been wound up in 2008,would suggest any one thinking of purchasing glasses should thoroughly check suppliers.”

Helpful Report

Posted 6 years ago

“Fast efficient service and my glasses have been refurbished as well as regulated.”

Helpful Report

Posted 6 years ago

Direct Sight is rated 1.6 based on 164 reviews