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Direct Home Living Reviews

4.5 Rating 724 Reviews

89 %

of reviewers recommend Direct Home Living

Company Reviews

Product Reviews

4.5

Based on 724 reviews


Customer Service
Communication Channels	Telephone, Email

About Direct Home Living:

At Direct Home Living our mission is to supply premium oak furniture without the high street price tag. We are home to an extensive array of real oak furniture ranges, specialising in contemporary and traditional styles for every room of your abode.

Our fantastic array of collections allow you to continue the solid wood trend throughout your home, from solid oak living room furniture to real oak bedroom furniture and much more.

Whether you’re looking to update your oak dining furniture to make family dinner times run smoothly, invest in a new oak dressing table to speed up those early mornings or you just want to invest in solid oak furniture - then you have come to the right place!

Direct Home Living is an online retailer located in the UK with one furniture showroom based in Oldham, Manchester. Our team thrives on providing excellent customer service and offering fantastic quality oak furniture at the very best prices!

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Email:

sales@directhomeliving.com

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Direct Home Living 5 star review on 10th June 2017

Direct Home Living 5 star review on 19th August 2016

Direct Home Living 5 star review on 5th July 2016

Direct Home Living 4 star review on 23rd June 2016

Direct Home Living 5 star review on 17th May 2016

Henrietta Beard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Added additional delivery charge a week after order with no notification....... Blamed own website but still not fixed....... very poor”

Unfortunately there are certain geographic locations where we have to charge a sur-charge, like Scotland and Northern Ireland for delivery. These are set by are courier and we just pass on the charges. We do try to be as competitive as possible. Many thanks

“Ordered a wonderful extending round table and chose Saturday delivery at extra cost of £25. A few days later was contacted by delivery company to discuss suitable del date. I told them of my Sat delivery but they stated they had not received this instruction from Home Direct but they offered a midweek delivery at a time I would accept. I contacted Home Direct to ask for refund of £25 but was told the extra was due to my location (Glasgow). I told them their websites states FREE UK delivery (with exception of Highlands and Islands as usual). They stated their small print that mentions they would process order and contact clients if excess del charge would apply. My order had processed fine with a nice call from Home Direct thanking me for the order and with NO mention of additional charge. Mike from Home Direct then came up with an excuse that they have problems with their web ordering page!!!! I tried ordering today out of curiosity and still offer free delivery to my postcode so I am sorry Home Direct I believe you should honour your contracted invoice which I have notified Trading Standards about. If you had only been honest up front regarding excess charge for delivery to one of the UK's biggest city's then I would have been fine............. Not a company I will deal with again........”

Hi Ian, Unfortunately there are certain geographic locations where we have to charge a sur-charge, like Scotland and Northern Ireland for delivery. These are set by are courier and we just pass on the charges. We do try to be as competitive as possible. The issues we were having at check out are now resolved and as a gesture of good will we would like to offer you a further 10% off your next order should you choose to do so. Again apologies and we hope this does not take away from the lovely furniture you have purchased. Many thanks

“Placed an order on Monday 13th November. Item delivered two days later and was well packaged. Excellent communication from company.”

Thanks for the review Jane! We do work incredibly hard to get your furniture out as quickly as possible. Many thanks

“Ordered 4 Lisbon Dining Chairs service very good. Delivered as agreed and chairs exactly what I expected.... great quality”

Thanks for the review Jane! We do work hard to provide you with quality furniture, as quickly as possible and at the best prices on the web! Many thanks,

“The two door wardrobe is exactly as described. It was delivered on time, and predelivery communication from the carrier was precise and timely. The wardrobe itself is extremely well made, strongly built, and simple to assemble. (I was not expecting bevelled mirrors, which were a nice surprise.) I am delighted with it, and at the price I know that I have got very good value. I would not hesitate to recommend this company. Well done, indeed! I’m a very happy customer!”

Thanks for the review Hugh! It means a great deal to a company who works hard to provide the best quality furniture at the cheapest prices possible and delivered as quickly as possible. Many thanks!

“Very fast delivery lovely item of furniture”

Thanks for the review!

“Very satisfied with my purchase and the efficiency of delivery service. My shelf unit is stylish and practical - just the job! Thank you.”

Many thanks for the review Mrs Staton!

“I purchased the Lisbon Dining Chairs (set of 4) and the quality is fabulous - the look exactly like the picture - extremely sturdy and arrive fully assembled and well packed. The service from Direct Home Living was excellent - delivered on time as agreed”

Thanks for the review Jayne! We do work hard to provide our customers with the best possible furniture, at the most competitive prices as quickly as possible.

“EVERYTHING GREAT”

“good price, great quality ....fast delivery :) what else you can ask for?”

“5/5 Amazing products 5/5 customer service I love it”

“MY FAV FURNITURE STORE!!!”

“Great customer service, amazing product quality”

“So pleased with my first purchase of a TV unit that I ordered a coffee table and nest of tables to match. Once again delivery was quick and the goods were well packed. The delivery driver was helpful and pleasant and overall I can't fault the goods or the service. Would definitely use again and have recommended them to my friends and family.”

“Excellent product and a very efficient delivery process with updates provided in a timely manner. Would definitely buy from them again.”

“Lovely product. Good value for money. Excellent delivery.”

“First purchase from Direct Home. Excellent communication from purchase to delivery. Delivered well packaged to avoid damage. Absolutely love the table. Perfect Thank you”

“Every aspect of the purchase , from ease of ordering , delivery time and date (although there was a lead time) , to the product itself was excellent . Product competively priced and no additional delivery costs .”

“Great customer service Delivery arrived as promised on time So happy with my new dining chairs Top quality at an AMAZING price I will be using this company again Thankyou. 😀”

“First time I have used direct home Great service No complaints Did what they said”

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Direct Home Living is rated 4.5 based on 724 reviews