Motorcycles Online Reviews

Name: Motorcycles Online
Rating: 4.14

4.1 Rating 174 Reviews

79 %

of reviewers recommend Motorcycles Online

Company Reviews

Metrics

4.1

Based on 174 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent knowledge and sales advice. I got advice about which 50cc scooter would be best for me and ordered what they suggested. Very pleased with my scooter.”

Helpful Report

“I had exactly the same issue like this guy: Don’t buy from them.. I received my scooter 2 days late unregistered, took me 6 weeks to register baring in mind I had to insure it on the chassis which cost a fortune and I lost the first 1 and half month insurance waiting bike to be registered then after getting it road legal and on the road it was spluttering and loosing power and cutting out, when I got in contact regarding the warranty I was basically brushed off saying only the parts are covered under warranty not the repair baring in mind every garage i phoned wouldn't entertain me when I tried explaining what the bike was to them bar 1 garage and I was told to look for another one as it was too far. Highly wouldn't recommend this company to anyone you are shooting yourself in the foot and you are paying for a few months of pure stress”

Helpful Report

“I'm pretty sure Their bikes are set to self destruct after a few months I bought the lynx 125cc it arrived on time paper work came same day, but it started to deteriorate pretty quick bolts fell off here and there, would run in the rain l, electric start broke kick start seized up then after 11months the engine sounded like a bag of spanners aswell, from 1200pound purchase to £200 resale, if you want to summit better but still cheap buy lexmoto I've had mine 4 years now”

Helpful Report

“Be very wary of buying a bike from direct bikes also known as scooter.co.uk, took me over 2 months to register the bike no help from them whatsoever, the nut behind the kick start casing came off after just 40 miles and damaged the the components inside they refused to fix this on the bike, it's only 3 month's old and only done 40 miles as according to them you have to get a brand new bike serviced every 3 month's and this only cover's parts and not labour, small claims court it is then they sold me a very dangerous longjia 50cc bike with no help at all they take your money and then you don't exist, YOU HAVE BEEN WARNED”

Helpful Report

“Fantastic scooter. Gift for my son who is extremely over the moon with it.”

Helpful Report

“Life changing. It's really good and well made. Staff working from home, quick to answer my queries. I just love my new scooter.”

Helpful Report

“Bought scooter so I could find cheaper parking when i go to central london. Scooter is well but and sturdy. Plenty fast enough for me and pulls away well. Tank of fuel last a decent amount of time. Pleasant, easy and helpful experience.”

Helpful Report

“Fast delivery and great 50cc scooter! Partner very happy with her new transport”

Helpful Report

“I payed for next day delivery and the bike came 2 months later then I had to wait for the papers to register it I’ve sent them to the dvla and I’m still waiting it’s been over 3 months since I purchased the bike and I still can’t ride it stay away they rarely answer emails and there phone just rings out. There is also no instructions on how to fit a stand on the bike or for the carry box for the back of the bike stay away people”

Helpful Report

“Dashboard broke within 2 months, which in itself could have just been a routine issue. Have been emailing them and calling them for months with no response. Completely unethical company putting drivers of their product in danger by not replacing broken items under warranty”

Helpful Report

“Just brought a 50 cc scooter trying to reg it is a nightmare Never again and I I was going to buy 10 for my business Don't go there.”

Helpful Report

“Ordered for birthday present not came in date they just lie waited till day before delivery to tell me it was going to be another mouth don’t waste your money here JOKE OF A COMPANY”

Helpful Report

“Good service from ordering to receiving scooter. Scooter was well packaged. Really like design and quality is good. It's nice to deal with a company that isn't trying to make things as cheap and flimsy as possible.”

Helpful Report

“Great customer service and ahead of purchase, which is why I purchased from them. Ordered in afternoon, delivery 10am next morning - fantastic!”

Helpful Report

“Excellent scooter. Arrived on time. Thanks. guys.”

Helpful Report

“My exhaust has snapped because a bolt is missing and I'm simply trying to order the exhaust system for python scooter db125t-108 11. They told me yo take it off and give them the dimensions of it, I told them I'm not a mechanic and I dont know how to do it. They said they have sent me a diagram but I cant get on to it as it wont let me sign into a account. How hard is it for them to order it me and the bolt for it. As I have gave them the model number for it everything Its disgusting. Now I've read the reviews I'm gutted I did not first as I would never of got off this company”

Helpful Report

“Had high hopes but worried now that all the bad reviews might be right. Scooter arrived on time but no paperwork, so can't register it. Have sent several emails and tried calling all numbers but it just rings out...... getting bit annoyed as £1200+ is a massive purchase for me and it feels like I should've spent it elsewhere. Will update this review if they ever get in touch....”

Helpful Report

“Would give 0 stars if it let me. I have brought a bike from them which turned out to be faulty. It kept cutting out I emailed them the seemed to be willing to help told me to do checks i did some but I said I don’t know what’s I’m doing can you get someone to check it. They told me to put in for repairs they will pay me back i said okay. I need to wait a few weeks to get some money together to pay for it first. So then sometime went by I emailed them to say I’m going ahead with the repairs and then they told me to do more checks again I said okay il check They asked me to check the fuse it Seemed okay still not knowing what I’m doing. They said take it to repair they will pay me back so we did that turned out to be the fuses it got fixed it worked okay They asked me for the invoice so they could pay me back why else would they ask for an invoice once I sent it they then ignored my emails for a week then told me I should know how to check a fuse with out being a mechanic which is just a ridiculous statement that I should automatically know how to check a fuse. So because it was a faulty fuse they asked me to check Which I did to the best of my ability they are refusing to pay the costs. The fuses needed to be replaced either way which it was a manufacturer fault that comes under warranty Also the bike checked for more faults. They continued to call me a liar because they think I didn’t check the fuse offered to pay half It for good will and that they r not liable for selling me a faulty bike Do not waste you time and money on them they r shocking. We r out of pocket and couldn’t use the bike for 2 months because of how long it took to try get someone to Help!”

Helpful Report

“Exceeded all my expectations. Very helpful over the phone. Answered my emails quickly. I wanted a scooter for deliveries. Placed order online Wednesday, was here less than 24 hours. Driver was polite and delivered the scooter in to my garage. Set up was simple and took around 20 minutes. All good and very solid packaging. The scooter is excellent. Fast and comfortable to ride even on moderately uneven roads.”

Helpful Report

“I bought this motor scooter for my husband birthday present. Incredibly easy to order and it arrived exactly when they said it would. Nice quality bike. He loves it.”

Helpful Report

Motorcycles Online is rated 4.1 based on 174 reviews