Digitalis Direct Reviews

Name: Digitalis Direct
Rating: 3.29

3.3 Rating 7 Reviews

57 %

of reviewers recommend Digitalis Direct

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3.3

Based on 7 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

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“Ordered a DAB external aerial from them and quoted black cable in comments as per Ebay instruction. Arrived with white cable in a sealed box obviously direct from the manufacturer and thwey insisted I had never asked for black cable. Therefore purchasing the correct cable from Screwfix cancelled any savings.”

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Posted 2 years ago

“Purchased a pair of speakers from them on eBay, with their listing prominently advertising next day delivery. This did not happen, and when I queried why they were advertising next day delivery when they (as they had already admitted) knew that their delivery company was not meeting SLAs, I received an aggressive email in response stating, in effect, that I should consider myself lucky to be receiving anything at all. When the product (advertised as new) arrived, the packaging had already been opened and had been re-sealed using Digitalis' own packing tape, and was faulty. They are clearly attempting to pass graded/returned stock off as new.”

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Posted 3 years ago

“Ordered off eBay. Listing advertised next day delivery extremely prominently, and I ordered the speakers based on the fact I'd be able to get them so quickly. The speakers have yet to arrive, 48hrs after ordering, and I've been told by Digitalis that it's highly unlikely that I'll receive them for another 72hrs. When questioned, I was told that there were aware that their chosen delivery firm is currently unable to meet the 24hr SLA, but that apparently this did not warrant updating the listing. I then got a snotty, unprofessional response, stating I should consider myself lucky to be getting the product at all. Ample opportunity was afforded to rectify this appalling state of affairs, but all offers to provide a resolution were refused. This was my first experience purchasing from Digitalis, and it will most definitely be my last.”

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Posted 3 years ago

“Did have problems with deliver initially ,staff were very helpful and sorted it out .”

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Posted 3 years ago

“The A/V Amp I bought from them was faulty. They accepted a return, no questions asked, and issued an immediate refund. 5 star service !”

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Posted 4 years ago

“Purchased an Audio Technica turntable and Edifier speakers from Digitalis Direct, not only was the delivery extremely quick but they saved me over £30 against the next best price,Thank you!!”

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Posted 6 years ago

“Had to return the stereo unit which was faulty!! They picked it up and reyurned a new one within a few days great !!!!”

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Posted 6 years ago

Digitalis Direct is rated 3.3 based on 7 reviews