“The customer service people have no clue what ther doin they offer me a phone. So ispend 15/20 mins filling out forms then wait a week to say sorry we cant offer a phone at this time so please take me off your system unless you get back to me with good news.
Yours sincerely
Marc Downie”
Hello Mark,
I'm really sorry to hear that your order has not been successful. All orders that are placed with us are subject to the relevant internal security and credit checks with your chosen network
For security we don't always get told the outcome of these checks, but you can go to the Equifax website for more information.
I am really sorry about this Mark and the inconvenience that this has caused.
Many Thanks,
Sam.
“Misled original contract was taken out via phones 4u with O2. Dial a phone contacted me in February and advised that I could have a upgrade. I thought the original contract would be cancelled and superseded by orange. However this was not the case apparently it was up to me to cancel it. Totally mislead be careful think before you act”
Hi Angela,
Thanks for getting in touch and leaving some feedback.
Apologies if you feel mis-led over the new contract. I can see we had the sales call listened into and we could not find any example of mis-advice from the sales agent. I'm sorry if there was any confusion over how to cancel your contract.
I hope the confusion did not cause too much inconvenience for you and the issue is now resolved. Please don't hesitate to get in touch via our Live Chat facility available on our website.
Thanks,
Hugh
Hi Kathy,
Thank you for recently getting in touch and providing us with your feedback.
I'm so sorry that your order was not successful and that you have not been provided with information.
When you place any order with us it will be subject to the relevant checks, the checks that it will complete are a security check and then a credit check with the network you have chose.
For security reasons we don't always get the information back from these checks, which I know is frustrating.
I am really sorry for the inconvenience that has been caused, and I will make sure that your comments are passed on.
Many Thanks,
Sam.
Hello Jonathan,
Thank your for comments and feedback.
I'm really sorry to hear that the order you've placed with us has not been successful, and that you were not provided with any feedback.
When you place any order with us it will be subject to the relevant checks which include and internal security check and a credit check with your network. We don't always get told the reason why the application isn't accepted due to security reasons.
I'm so sorry for the inconvenience caused.
Thanks, Sam.
“Not sure what happened this time, but not satisfactory, because I am still waiting for my cash-back schedule and the vouchers nearly two and half months after I had purchased the mobile with pay monthly contract. The cash back schedule and the redemption papers were supposed to have been included with the package when delivered, but it wasn't. Have queried with the customer services by email who promised to send the schedule as soon as possible and before the first redemption would be due. But, when is it due? who knows, I have no idea. Please tell me so that I don't lose my entitlement to my cash-back. Thanks”
Hi Munir,
Thanks for getting in touch and leaving some feedback.
I'm really sorry over the delay in getting you the redemption schedule, I can understand how frustrating this must have been for you. I can see my colleague Tim has sent this on 23 July 2014 2 days ago so I hope that this has resolved the situation for you now.
Again, apologies over the delay Munir.
Thanks again for getting in touch.
Hugh
Hello Ancuta,
Thank you for getting in touch and providing us with your feedback.
I'm really sorry to hear that the recent application that you've made has not been successful.
When you place an order with us it will be subject to the relevant checks. These checks include a internal security check and then a credit check with the network that you've chosen. I'm afraid that for security reasons we don't always get the exact reason back as to why an order has been cancelled.
I do have your order reference to hand, so I will take a look at your account and find out why it was cancelled and then drop you the details on an email.
Again, I am really sorry for the inconvenience caused.
Thanks, Sam.
“Very fast delivery (ordered iphone 5s at 7pm and got it at 9am the next day). The process was extremely easy. Very impressed. Don't think I've ever had such good service.”
“Many thanks to Dial a phone for excellent customer service and prompt delivery of
product. I had searched many mobile websites and found that Dial-a-phone was the cheapest by far, so I'm very happy with my contract overall.
D Miller.”
Hi Michelle,
Thank you for getting in touch and leaving your feedback.
I'm really sorry to hear that the application you've recently made has been unsuccessful. When you place an order with is it will be subject to availability and the relevant checks.
The checks that are completed are an internal security check, and a credit check with your chosen network. I'm afraid that for security reasons we don't always get the exact reason back.
I'm so sorry for the inconvenience that has been caused.
Thanks, Sam.
“I heard Dial a phone is a good company for Mobile phone, but in my case I had a different Experience. I choose to buy Nokia Lumia 520. This phone kept turning off on its own, It started showing different date rather than correct date. I struggled then I tried to contact Dial a phone on 0844 numbers which I did not like.First couple of times my phone call could not attract any Human being just wait then message and options .
I considered myself lucky that my 3rd phone call on 0844 number after all options I was attended by an operator. Later I walked into local Phones 4 U shop there Manager tried to upgrade software ( that,s what he said ) phone was still not working properly. At last my Daughter made long phone calls to Dial a phone some one from Technical department gave instructions and my daughter carried on following all instructions. That did not bring any long term solution at the end an operator said ok Dial a phone will cancel the contract and Network ( Orange ) will be informed to stop any charge. I have received e-mail from Dial A phone as confirmation and assurance.
The phone which I could not use due to unrealiabiality and wasted my time for saving phone numbers and email addresses few times gathering dust and waiting for return back to Dial A phone . Today Network Orange charged my bank account 2 months charge I do not know Where & Who will put things right ??? I am stopping Direct Debit straight away.”
