“Truly great mobile phone deal not even my network could match even when I got through to retentions!?! Quick delivery and easy to follow step by step guide to buying a new phone. Have already recommended to friends and colleagues!”
“I found the cheapest deal for an s5 that I have seen and the ordering process was simple. My order was dispatached on the Sunday and arrived the next day! I didn't speak to a soul but it was all handled very efficiently. I am now underway with my ee contract and feeling satisfied.”
“I would recommend them to all my friends. First class service. You are updated from the minute you place your order. Even their delivery service contacts you and gives you a one hour window.Well done!”
Hi Daniel,
Thanks for getting in touch and leaving some feedback.
I believe my colleague Sam has emailed you details in regards to the Credit Check.
I'm sorry we could not process your order.
Thanks again for getting in touch.
Hugh
Hello Jason,
I’m so sorry about this and the inconvenience that it has caused.
You may have noticed that we have had change with our website based on feedback we’ve had in the past from customers – we hope you like it.
Due to this, if you had purchased a phone from us prior to the 27/01 you will no longer have access to the ‘My Account’ facility. I’m so sorry for the inconvenience that it has caused. If it is that you need any account information then please feel free to email us as socialsupport@dialaphone.co.uk and we’ll be more than happy to help.
If you do make a new purchase from us, then you will have access to the new and improved ‘My Account’ facility.
Thanks, Sam.
“I found it very quick and easy to order my new phone on line with Dialaphone,
all checks were done and my phone was delivered the next day no problem.”
“Prompt and couteous service but 1 niggle.
I filled out the dial-a-phone details to get the phone including my bank details for the DD mandate. I then received the phone with a blank DD mandate enclosed so rang you to ask if I needed to fill this in and return it having already given the details on-line. I was told that I didn't need to bother doing that as you had my details.
Fast forward a week or more and EE ring me asking for a manual payment for the 1st month and to give them my bank details for future DD's.
Like I say, just a small niggle...otherwise I'd have given you a better rating.
Cheers.”
Hi Ian,
Thanks for getting in touch.
We appreciate your rating and can understand your frustration. In normal circumstances you would not need to fill out and return the Direct Debit mandate as this would have already been completed online as you say.
Sorry for the inconvenience, hope everything else is well :)
Hugh
“I received my upgrade but it was faulty. I rang technical then put me through to customer services who said they will send me bag so i can return the phone it will take 3 to 5 working daysand once they get it back they will send me a replacement. I rang customer services on monday and they said i am still in the 5 day limit as it was sent out on the 1st july. It is now 8 working days and no bag. This is delaying me receiving my replacement. Which means i am paying extra in my monthly contract but no upgrade phone to be able to use. I am not happy at all with service.”
Hi Tracy,
I'm so sorry for the delay in receiving your pre-paid bag, we do advise to allow a maximum of 3 to 5 working days to receive this as it will come through the post.
I've taken a look into your account for you and I can see that another bag has been sent out. What I will do is make a note in my calendar for the end of the week and check that you've received this.
I'm so sorry for this delay.
Kind Regards,
Sam.
“The service I received from the minute I ordered the phone until the next day it was delivered was fantastic, the delivery was so quick and the regular updates about the tracking of the parcel were great. Really happy custome and I would recommend dialaphone. I got a grat deal on my contract too, the cheapest is seen on the internet.”
