Dial 9 Communications Reviews

5.00 Rating 35 Reviews
100 %
of reviewers recommend Dial 9 Communications
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
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About Dial 9 Communications:

Dial 9 aims to be the number one provider of telephone services for small businesses by providing an affordable & fully flexible service with second-to-none customer service all the way.

Visit Website

Phone:

0330 088 0900

Email:

hello@dial9.co.uk

Location:

152-160, City Road, London

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Whilst the service has been (and still is) excellent over the years, what always stands out is the support you receive on the very few times you need it. Dial9 always go the extra mile as standard. You can tell they genuinely care about their customers and their product, and that for me is the most important thing I want from using a service I rely on so much.
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I have already used Dial 9 in multiple companies I have managed simply because it works very well, it is extremely cost effective and I am confident in saying that there is no other service available that allows you to set up a solution as professional as Dial 9 without requiring your own hardware and a contract term. In my opinion one of the biggest drawbacks for new businesses are when telecoms require new contracts ranging from 12 months to 5 years just to get a basic phone line. Considering Dial 9 doesn’t impose either a minimum term or minimum spend, it clearly shows the confidence they have in their own product - and rightfully so
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Dial 9 provides an affordable telephone solution which can be accessed anywhere via the Dial 9 app. The system was set up within minutes and once the app was installed, everything went smoothly. The app allows us to easily accept more telephone calls when I’m not in the same location and has resulted in increased sales by being able to respond to enquiries quickly. The perfect phone solution for our business. I’d definitely recommend Dial 9 and have mentioned them to other business owners before.
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I have recommended Dial 9 to a few friends who have wanted an easy to use phone system. We have had literally zero downtime since we have been using Dial 9 and their support team is literally the best you could ask for, they seem to be always available and always understand the questions that I’m asking and can help me resolve an issue or give advice for our next big thing.
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Thank you so much for this great review Tom. We really appreciate you being a loyal customer and helping to share the word about us. We’re here if you need help anytime.
The reason why I chose Dial 9 over other service providers is how easy it was to get started, their innovation, they’re extremely competitive on price, the quality of their products and services and the support and technical expertise. One thing that was important to me and that really sets Dial 9 apart is that their platform is developed in-house.The app is great as you can answer calls on the go and take your business mobile. I find the customer service to be excellent!
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Thanks for your feedback Jonathan. We’re thrilled to hear that you’re happy with our service and that you find our Dial 9 Anywhere app so useful. You know where we are if you need anything.
Very good system, brilliant customer service and pricing is reasonable.
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Thanks for sharing your feedback David. We’re delighted to hear you’ve had brilliant customer service with us. Please let us know what we can do for you in the future.
When we joined Dial 9 we felt that we were dealing people who understood our specific needs. The people at Dial 9 mirror our own business. They may not be the biggest or a household name, but when you are having any type of problem [which is rare] they just make stuff happen and you cannot ask for any more than that in a supplier.
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Thanks so much for your feedback Clayton. We really appreciate you taking the time to share your experience with us. We work hard to understand the specific needs of all our customers and we’re happy to hear we’ve hit the mark for you.
Since starting our business we have used Dial9 as our VOIP provider. The setup was easy, installation and setup of the iOS app is easy and a real asset! The portal to manage your service is clean, modern and easy to understand. When you contact the team for support no question is too mundane or simple. Responses to support queries are fast and always polite.
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Our school has been with Dial9 for just about a year now. We have made enormous savings over our previous BT system - around 90% saved in one year! The service has not let us down even once and we now have phone capabilities that are far beyond what we have previously been able to do. We have written some programs that integrate our school calendar with Dial 9 to automatically redirect phone calls to different places depending on the events of the day. It really feels like this kind of capability should cost WAY more than it does. Customer service and support have been outstanding every time I have needed to use them - even for obscure programming questions like I mentioned above.
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I have only been with Dial9 for a couple of weeks but I am blown away! The pricing is good but the support is great, everyone knows what they are doing and I can send jibberish logs and they make sense of it. They are quick and polite! I can't recommend them enough. Give them a go, you won't be disappointed.
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I've been using Dial9's VOIP service for just over a month now and I can't tell you how impressed I am - my equipment arrived just two days after placing my order and I can't fault the service whatsoever. Everything just works, their dashboard is top notch and at the current pricing I really couldn't ask for much more! I cannot recommend them enough.
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I have used Dial9 for the last 4 years and cannot priase the service or the pricing enough. However, what really separates Dial9 from the competion in my opinion is the support team - they are exceptionally responsive, polite and helpful - they are always a pleasure to deal with.
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Their customer support is absolutely stellar, their services top-notch, and their pricing clear and straightforward. They are so good at what they do I have sought out other products & services that the company makes.
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Dial 9 are an awesome company. Their service and support is by far the best in any industry. I really didn't have a clue when I set up my system but they stayed on the phone and set it up for me and even called back a few days later to see if I had any questions. Thanks Dial 9 for such a brilliant service.
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The service Dial 9 provide is excellent, it is a breeze to setup and works great. The team at Dial 9 providing support are amazing, they take the time to understand our specific needs and accommodate our more bespoke requests, they even took the time to test the phone system out after setting it up and pro-actively alert me to a problem with our voice prompts. Whenever we contact support they get back to us right away, even out of hours or over Christmas they're available to give us a helping hand. I'd recommend Dial 9 to anyone looking for a phone solution.
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Dial 9 Communications is rated 5.00 based on 35 reviews