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Design A Sign Reviews

3.4 Rating 506 Reviews

58 %

of reviewers recommend Design A Sign

Company Reviews

3.4

Based on 506 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

0845 519 8168

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First items arrived damaged after rather a long wait, and although these were resolved and re-printed we had to wait the same amount of time again to get them. Total time took several weeks for just 2 small signs which is not a good enough service.”

Posted 2 years ago

“I needed a gate sign for my at home business and this one is the best size and so clear! Definitely be coming back.”

Posted 2 years ago

“Bad Bad Bad do not touch”

Posted 2 years ago

Hi there, Thank you for your review! Apologies for the delay in contacting you. I have just looked at the history of your order and we are confused as to why you have reviewed us one star? I can see that from the start, our designer offered you a free upgrade for ALL of your signs to a Printed Aluminium sign instead of Engraved Aluminium, as you needed colour on your signs, and this can only be achieved with Printed Aluminium signs (Something which is mentioned in the description of the product you brought). Upon approval, I can see that your sign was also dispatched on the 19th of April which is within our 5 working day production time mentioned by our designer. We have also not had any communication from you since regarding a problem with your sign. Please may I ask you to reconsider this review as we feel that this is completely unwarrented? These reviews affect us massively and the fact that this review is unjustified seems like a deliberate attack on our business. If you would like to discuss this further feel free to email us at info@designasign.co.uk. Thanks so much! The Design A Sign Team.

Posted 2 years ago

“Terrible service. Took weeks and weeks and weeks with no update, despite being promised dispatch after 5 days. Tried several times to call - immediately cut off every time, never once had an answer. Asked for refund after a month and no refund was given.”

Posted 2 years ago

“RIP OF SCAMMERS”

Posted 2 years ago

“Very poor service with signs arriving not as ordered and not great quality”

Posted 2 years ago

Hi Ray, I am so sorry for the delay in getting in touch, thank you for your review! Looking back at your emails, I can see there was an issue with you receiving one of your signs with the wrong design on... Of course, this looked to of been a mistake on our part which we massively apologise for. I can however see that a replacement was issued straight away and dispatched within a couple of days... I cannot see anywhere where you have mentioned the poor quality etc in your emails, so I am not sure what you are referring too but we would have sorted this out too if it had been brought up. Please may I ask you to kindly reconsider your review as these massively affect us and we feel that an honest human mistake made by a member of the team that was then rectified quickly does not warrant a 1-star review? Thank you for being so understanding! The Design A Sign Team

Posted 2 years ago

“Great customer service and kept me updated with my order progress.”

Posted 2 years ago

“Very helpful and clear on order”

Posted 2 years ago

“Perfect workmanship and fast turnaround.”

Posted 2 years ago

“Efficient, easy, super fast service. Great sign too! Would highly recommend.”

Posted 2 years ago

“Absolutely rubbish, poor quality . Not what i was expecting .”

Posted 2 years ago

“Well what I can….just wished I read all these bad reviews before dealing with these idiots. Waited weeks for my sign. When it arrived it was wrong…now waiting for a replacement. Communicating with this company is pretty much impossible as no one answers the phone and emails don’t get responded to.”

Posted 2 years ago

Hi Karl! I am so sorry it's taken so long to get in touch with you, we are under new management now so just trying to tie up some loose ends! So looking at your order I can see there were some problems with you receiving your delivery... sometimes couriers do have some problems delivering unfortunately due to delay or inability to locate addresses... We do apologise for the delay this caused you. I can also see that you received the incorrect version of your artwork with this, which in turn also added to the delay. From what I can see this is just a human error on the design teams part, which again we are so sorry for! I can see however that a replacement was issued straight away and dispatched asap for you to amend this problem. I can also see that each email sent was replied to on the same day, so I think your original emails must have been going to a different email address as I cannot see any email that wasn't responded to, unfortunately. With the company under new management, I was wondering if you would possibly reconsider your review with us? It would honestly mean the world to us! Thank you so much for choosing us, The Design A Sign Team.

Posted 2 years ago

“AVOID AVOID AVOID. Complete and utter clowns. Ordered a sign for the opening of my new shop, price agreed with a quick delivery time to fit in with that. Several weeks later, my coffee shop is open without a sign, after numerous emails (they can’t be bothered to ring except to take my payment!) they tell me that they’ve made a mistake and my sign price has gone from the £213 I paid to about £700!!! Got to start the whole process again, at least I can find a professional company now.”

Posted 2 years ago

“Didn’t receive my sign, called up and told them to be told another one would be dispatched. Still haven’t received it.”

Posted 2 years ago

Hi Mike, Apologies for the delay in contacting you. I'm sorry but I cannot see any details about your order. Please can you contact us via info@designasign.co.uk so we can rectify the issues you have had. Thanks so much! The Design A Sign Team

Posted 2 years ago

“absolutely terrible, got sign after 6 weeks it was wrong. never got a replacement still waiting for a refund after over 2 months”

Posted 2 years ago

“My design was lost twice. It took months to arrive and when it did it was damaged”

Posted 2 years ago

“Ordered a sign 24 th April still not received order and got no reply to e mails and phone line cuts you off 😡”

Posted 2 years ago

“I ordered a sign on 26 th April and was told it would be shipped out in 3-5 working days by 48 hour courier (7 working days in total ) it is now 15 working days in total and was promised the sign would arrive at the very latest today after contacting them … guess what ? no it didn’t arrive , no response to emails today and phone does not answer …… extremely poor service indeed . I just wish I had read these reviews first ….”

Posted 2 years ago

“Have to say how unhappy ive been with the service. Placed an order and on receipt the sign i received was not as ordered Order #10482 was placed on April 8, 2021 Now 1 month later and still not got the order in full... Very Poor”

Posted 2 years ago

Hi Ray, I can see you have placed multiple reviews... please see my response below. Looking back at your emails, I can see there was an issue with you receiving one of your signs with the wrong design on... Of course, this looked to of been a mistake on our part which we massively apologise for. I can however see that a replacement was issued straight away and dispatched within a couple of days... I cannot see anywhere where you have mentioned the poor quality etc in your emails, so I am not sure what you are referring too but we would have sorted this out too if it had been brought up. Please may I ask you to kindly reconsider your review as these massively affect us and we feel that an honest human mistake made by a member of the team that was then rectified quickly does not warrant a 1-star review? Thank you for being so understanding! The Design A Sign Team

Posted 2 years ago

“The sign was fine perhaps a bit on the pricey side but good nevertheless. The delivery was very disappointing which perhaps was not your fault.”

Posted 3 years ago

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Design A Sign is rated 3.4 based on 506 reviews