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Dermacare Reviews

4.8 Rating 1,791 Reviews

96 %

of reviewers recommend Dermacare

Company Reviews

Product Reviews

4.8

Based on 1,791 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dermacare:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare 5 star review on 19th November 2023

Dermacare 5 star review on 19th November 2023

Dermacare 5 star review on 15th March 2023

Dermacare 5 star review on 12th February 2023

Dermacare 5 star review on 30th April 2022

Dermacare 5 star review on 30th April 2022

Dermacare 5 star review on 9th January 2022

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had used Derma are some years ago and was pleased that they still have my details. I found the lady who dealt with my order very professional, helpful and pleasant. My order came within the stipulated time frame. So, in short, absolutely no complaints. I would use Dermacare again and would certainly recommend the company.”

Helpful Report

Posted 1 month ago

“Excellent service all round. Had a problem with a gadget I purchased, Dermacare were absolutely fabulous at sorting the issue out!”

Posted 2 days ago

“Easy to navigate website, good price and quick delivery. What’s not to like. Thank you.”

Posted 4 days ago

Hi Suzanne Thank you for taking the time to review us. Glad to hear you are pleased with the service we provide to our customers. I will pass your kind words on to the team. Kind regards Julie Customer Service Manager

Posted 2 days ago

“Always have the brand i use .Was giving a discount very pleased.Came the next day of ordering.”

Posted 4 days ago

Hi Jane Thank you for taking the time to write a review for us. It is great to receive feedback from our regular customers. This helps us maintain and improve our services. Glad you are happy with the service you receive from us. I will pass your kind comments on to our team. Kind regards, Julie (Customer Services Manager)

Posted 2 days ago

“Ordered on free delivery and turned up next day.. exactly the right product”

Posted 5 days ago

Hi William Thank you for your positive company review. Great to hear our fast shipping and delivery by Royal Mail are greatly received. Enjoy your products. Kind regards Julie Customer Service Manager

Posted 2 days ago

“I have used Dermacare on 2 occasions and found their range of products excellent. The delivery was very quick which I appreciated as I had run out of projects! Will use again.”

Posted 5 days ago

Hi Lindsey Thank you for taking the time to review us. Glad you are happy with our product range and fast shipping. I will pass your kind words on to our team. Kind regards Julie Customer Service Manager

Posted 2 days ago

“Service and delivery is good but disappointed that Zenmed creams now in tubes rather than pots. Have to cut tubes in half to get at least another week's cream out, bring back the pots!”

Posted 5 days ago

“Great products, fast delivery. Thank you Dermacare.”

Posted 1 week ago

“Only been using a frew days but my skin looks good and glowing already great products”

Posted 1 week ago

“Brilliant product. Beautiful coverage blends into your skin giving a very natural look Can’t live without it now !”

Posted 1 week ago

“Easy to use website and a good range of products not available elsewhere.”

Posted 1 week ago

“Excellent service from Dermacare Direct. I had a small problem with my order which was dealt with quickly by the friendly support team.”

Posted 1 week ago

“Brilliant service very helpful phone line .Selling excellent products .”

Posted 1 week ago

Hi Monika Thank you for taking the time to write a review for us. It is always lovely to hear from our regular customers. Glad you are happy with the service we provide and helpful phone line. Sometimes it is always nice to speak to someone rather than a recording/email! We look forward to continuing to provide you with your products and are only at the end of the phone should you need advice. Kind regards Julie Customer Service Manager

Posted 1 week ago

“Iv been using this for 6 weeks now and the results is amazing wish I knew about this product way sooner”

Posted 1 week ago

“Very helpful team, I’m always pleased and happy to order from Dermacare”

Posted 1 week ago

Hi Thank you for taking the time to write a review for us. It is great to receive feedback from our regular customers. This helps us maintain and improve our services. Glad you are happy with the service you receive from us. I will pass your kind comments on to our team. Kind regards, Julie (Customer Services Manager)

Posted 1 week ago

“Too early to say how effective my new Omnilux Contour is at diminishing my fine lines, but I can say that the product was delivered super quick and is very good quality. Dermacare customer service were extremely helpful in sending me a 5% discount code, on my request. May return to do a follow-up review in a few months time - hopefully looking a few years younger too!”

Posted 1 week ago

Hi Thank you for taking the time to provide feedback. It is great to hear you are pleased with the service received from us. We would love to hear back from you in a few months with your follow up review on the Omnilux Contour Mask. This is a very popular Mask with great results. Kind regards Julie Customer Service Manager

Posted 1 week ago

“Amazing company, great service. Advice and support from Dermacare were so good in helping me choose my skincare products.”

Posted 1 week ago

Hi Thank you for your kind feedback. It is lovely to hear that you are happy with the advice and support we give our customers when choosing the products we sell. Also delighted you are happy with the service provided and I will pass these positive comments on to the team. Kind regards Julie Customer Service Manager

Posted 1 week ago

“Very quick service and friendly advice”

Posted 2 weeks ago

Hi Melanie Thank you for your review. So lovely to hear from our regular customers that they are pleased with the service and advice they receive from us. Always happy to help should you need help with choosing products or help with a skincare condition. I will pass your comments on to the team. Kind regards Julie Customer Service Manager

Posted 1 week ago

“Fast delivery - excellent service! Thank you”

Posted 2 weeks ago

“I didn’t receive my order the driver send it to a different address I’m not happy”

Posted 2 weeks ago

“Good pricing with prompt delivery”

Posted 2 weeks ago

Hi Thank you for leaving your review. It is always a pleasure to receive this feedback from our regular Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care & enjoy the rest of your day. Kind regards, Julie (Customer Services Manager)

Posted 2 weeks ago

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Dermacare is rated 4.8 based on 1,791 reviews