“Initially you sent the wrong item. I telephoned and arranged to send it back to you (which I did the following day) and the correct item arrived yesterday. The problem was dealt with quickly and efficiently.
Kind regards,
Kay Atwell”
We are sorry to hear that you still haven't received your parcel. We emailed last week and called and emailed again today, but have had no reply. Please could you contact us, so that we can help with your missing item.
“I don't normally write reviews - I get asked for so many - but I had such a good experience with Denny & Sons I want to share it.
I ordered a Le Creuset milk pan via their website and a few days later I got a phone call from them informing me that they had a pan but they could not find the box. I said that it didn't matter and to send it anyway, and the man I spoke to said that they would wrap it carefully in bubble wrap. When it arrived a couple of days later it was indeed pristine and wrapped in bubble wrap but they had included a Bodum travel cup and a hand written personal note thanking me for my understanding over the box! Absolutely not necessary but really appreciated. Excellent customer service! :) I will definitely use them for all my kitchen needs!”
