Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 367 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 367 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is such a help - it helps to track claims, and makes it easy not to have to remember how late the trains are. Its more than a Genie - its the magic that comes out which makes the difference!”

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Posted 4 years ago

“Prepandemic it was excellent. I received over £1000 one year. Hopefully they set up again soon as I am struggling to keep up with claims. The trains are awful again and I am late around 7/10 Journeys a week. Any plans of starting again?”

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Posted 2 years ago

“I can't seem to find Delay Repay Genie anymore, it seems to have completely vanished from the internet! I need my genie! Can anyone tell me what has happened? When will it be back?”

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Posted 2 years ago

Unfortunately, DRG made the difficult decision to take down the service and close earlier this year. There are currently no plans to bring the service back. Apologies for the inconvenience caused.

Posted 2 years ago

“Whilst the experience was initially excellent, during the pandemic due to limited travel I have not made a claim since March, although I continued my subscription. However after many attempts I have only received a partial refund of 18.72 for 3 months, making me quite out of pocket..not sure why this is and why the price promise no longer seems to exist!!”

Helpful Report

Posted 3 years ago

Thank you for your review. We will issue a refund for the difference between the compensation received and your subscription cost up to a maximum of £6.24 (the difference between the DIY and DRG services). The full terms of the Price Promise can be found in our Terms and Conditions. I can see that we have issued you with 6 months of Price Promise payments since March. In April, we sent an email to all users explaining the process of suspending your account if you were no longer travelling and because you chose to continue your subscription, you were charged the full amount each month. If you would like to suspend your subscription payments while you are not travelling, please let us know and we would be happy to arrange this for you.

Posted 3 years ago

“Excellent service and great value”

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Posted 3 years ago

“Great service and good customer care. Only cancelled as no longer commuting otherwise I wd still subscribe. Highly recommended.”

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Posted 3 years ago

“This service works well for me,simple one touch actions and a prompt payment system, it saves me a lot of time.”

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Posted 3 years ago

“Very happy with the service. It more than pays for itself. And I feel that I'm winning in my daily struggle to deal with the vagaries of travel with Great Northern.”

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Posted 3 years ago

“Really easy to use, takes the hassle out of the delay repay process, well worth the monthly subscription!”

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Posted 4 years ago

“Brilliant service, quick easy to use, up to date. Highly recommended.”

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Posted 4 years ago

“Brilliant service, would highly recommend it”

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Posted 4 years ago

“Best £10 a month I spend hands down. Pays for itself in a week on a season ticket most of the time 10/10”

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Posted 4 years ago

“Really does help to make an awkward system easier and less painful”

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Posted 4 years ago

“I find delay and repay a very helpful in keeping informed on all aspects of my delays.”

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Posted 4 years ago

“Always breaks and they always blame it on the API of the services. Paid for your subscription and want to cancel for next month? Can’t because PayPal. Idiots”

Helpful Report

Posted 4 years ago

Thank you for your review. Due to the way PayPal works, cancellations take immediate effect. However, we are more than happy to reinstate accounts up to the date paid up until. Any incorrect rejections or compensation amounts from the Operator is out of our control as they have their own internal processing systems. Please contact our Customer Service team and we will happily take a look into your account.

Posted 4 years ago

“I have used this many months now and it is awesome. The train companies make it very difficult to apply for delay repay. DRG makes it very easy to claim simply with 2 clicks from an email that DRG sends you to say which trains on your route were delayed. This service is awesome and means I really do claim back money owed despite the time consuming process the train companies have in place. Each claim previously took me 4+ minutes but it now takes 2 clicks. As a result i am able to claim a lot more of what is owned. Best app ever.....well at least in the top 10”

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Posted 4 years ago

“I would like to congratulate the team for all your assistance with my claims. I personally think Delay Repay Sniper is an excellent investment for anybody for dealing with claims Kind Regards Mark Dunkley”

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Posted 4 years ago

“Great tool!! Makes it so easy to claim”

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Posted 4 years ago

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Posted 4 years ago

“Excellent app. Makes claiming process a breeze”

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Posted 4 years ago

“Entering the required information on the website to make an effective claim can be challenging. It is quite a convoluted process. If they had an app I am certain that would help matters. It's a great deal quicker than snail mail. But in this age of super smooth user interfaces”

Helpful Report

Posted 4 years ago

Delay Repay Genie is rated 4.6 based on 367 reviews