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DCTUK Reviews

4.7 Rating 3,237 Reviews

93 %

of reviewers recommend DCTUK

Company Reviews

Product Reviews

4.7

Based on 3,237 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 17th March 2024

DCTUK 5 star review on 12th February 2024

DCTUK 5 star review on 9th February 2024

DCTUK 5 star review on 4th February 2024

DCTUK 5 star review on 24th November 2023

DCTUK 5 star review on 19th October 2023

DCTUK 5 star review on 17th October 2023

245

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was ok, except for the delivery guys attitude. He was quite rude. Obviously in a hurry or under pressure.”

Posted 3 years ago

“Helpful online chat service with very swift despatch of samples. Order arrived within 3 days as promised. Can't comment on the tiles as yet as they are still to be laid”

Posted 3 years ago

Thanks for the review Susan, we appreciate it! We hope the tiles will look great:)

Posted 3 years ago

“Huge range of products and good prices. Samples delayed, but actual order arrived very quickly... and when wrong product was delivered they put this right immediately!! Very helpful staff. Would certainly buy from them again.”

Posted 3 years ago

Apologies for the late sample delivery but thank you so much for this review ⭐😊

Posted 3 years ago

“Always find the staff at DCTUK very helpful with excellent communication skills.”

Posted 3 years ago

Wow thank you so much for this review! ⭐😊

Posted 3 years ago

“Lovely pleasant employees, prompt delivery. But with regards to discount on first orders, they don’t honour this. So beware”

Posted 3 years ago

“Helpful from ordering to delivery and the price was right”

Posted 3 years ago

“My order came much sooner than expected and was exactly as described, the quality was good and service was great , wouldn’t hesitate to use them again or recommend them 👍👍👍👍 thanks very much. Alexis.”

DCTUK 4 star review on 12th February 2021

DCTUK 4 star review on 12th February 2021

Posted 3 years ago

“I recently bought some flooring from DCTUK and when it arrived a couple of pieces were damaged but I also needed a few more pieces. I rang them expecting ‘hassle’ as most things on my project have led to that when things have not gone to plan. Instead I received a caring ear, support and an amicable solution as well as really prompt service and would like to share that experience with anyone who cares about such things.”

Posted 3 years ago

“👍”

Posted 3 years ago

“arrived really quickly but not sure I have the ability to fit it myself as straight edges are not that straight!! May not lay it after all but lovely quality and colour”

Posted 3 years ago

“Great to get four free samples of tiles for colour matching. Order to delivery was prompt, considering a slight delay as tiles coming from Belgium during Covid lockdown but we received an email with explanation then delivery came eventually on the date they stated. Pleased with our purchase of Nouveau tiles, a good match to the environment they will join. Helpful being able to purchase accessories at the same time. Yet to cut & lay. Overall a good experience, would recommend & purchase again as required.”

Posted 3 years ago

Thank you for this nice review, we apologise again about the slight delay but glad you like your purchase!

Posted 3 years ago

“Tiles were not available next day as per website, but I was informed of this within 48 hours of placing the order. Communication regarding the proposed delivery date was very good. Tiles arrived by DPD who were also very efficient. Overall, we are very pleased with the product and my home-office looks very good. I will not hesitate to reorder or recommend DCTUK.”

DCTUK 4 star review on 4th February 2021

Posted 3 years ago

“Haven't laid them yet ! Look very nice.”

Posted 3 years ago

Thanks for the nice review we appreciate it!⭐🙌

Posted 3 years ago

“Loved my recent order, very pretty. However when entering the room I felt pin pricks of discomfort. A retired pest control neighbour detected well established carpet beetle. I am using the appropriate Fogger, hoping it will cure the problem.. Best Wishes Pearl Burton....”

Posted 3 years ago

“The delivery of the goods was great. came as said. Not able to lay the carpet as work is still carried out at . Happy with quality”

Posted 3 years ago

“Carpet tiles arrived on time apart from a couple of minor niggles excellent service”

Posted 3 years ago

Thanks for the nice review Mike!

Posted 3 years ago

“Found the company very easy to communicate with, and responsive. When my samples did not arrive in the time indicated, due to carrier issues, they sent replacements with next day delivery. Would use again.”

Posted 3 years ago

Thank you for the review Edwin, we do apologise for the late samples but we're glad you received them the day after time indicated😊

Posted 3 years ago

“The lady I spoke to was very polite and very helpful”

Posted 3 years ago

“Nour in Sales excellent. However I had to chase order as it did not arrive when I was told it would. 1 box of the two box order arrived, driver did not know if there was a 2nd box etc. Contacted DCT who finally found out that 2nd box containing glue had been damaged and disposed of by carrier. Surely the carrier should have informed DCT to inform them andallow DCT to contact me to sort out a new delivery, instead of me having to do the chasing?”

Posted 3 years ago

“Good heavy tiles”

Posted 3 years ago

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DCTUK is rated 4.7 based on 3,237 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.