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DCTUK Reviews

4.7 Rating 3,237 Reviews

93 %

of reviewers recommend DCTUK

Company Reviews

Product Reviews

4.7

Based on 3,237 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 17th March 2024

DCTUK 5 star review on 12th February 2024

DCTUK 5 star review on 9th February 2024

DCTUK 5 star review on 4th February 2024

DCTUK 5 star review on 24th November 2023

DCTUK 5 star review on 19th October 2023

DCTUK 5 star review on 17th October 2023

245

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product purchased was good however the length of time we waited for it was longer than we would have expected with another supplier sending the items 5 days quicker”

Posted 4 years ago

Hi Thelma, You did order some samples from us but never purchased any products, let us know if you would like to see anymore samples or need any flooring! Thanks

Posted 4 years ago

“The company are great, very understanding and helpful. Eager to provide a service. Shame about the carpet tiles when they arrived.”

Posted 4 years ago

“where are your deliveries???”

Posted 4 years ago

Your tiles on this order were delivered the next day and signed for by Alan, I have spoken with Alan and he is happy with everything, Cheers

Posted 4 years ago

“Product as expected, delivery good - customer service not brilliant.”

Posted 4 years ago

Hi, thanks for taking the time to leave a review. We'd really like to learn from your experience, can you email me why you thought our customer service was not brilliant - we can then improve in the future. You can email me at jon@dctuk.com. Many thanks!

Posted 4 years ago

“1tile not square on one edge able to use as cut tile but should not have been like it ummm”

Posted 4 years ago

“I'll tell you better when goods are received. This is a premature request!”

Posted 4 years ago

“Shortly after placing order got email to say "sale now on" and could have saved 10% if I had waited. Told a delivery date. Said we could NOT do it. Were given another date. Then when we were out on the original date, got a call to say the delivery driver was on our drive. Not impressed.”

Posted 4 years ago

Hi Wendy thanks for leaving a review and letting us know your honest feedback. We'll take a look at your order and work out what went wrong and we're really sorry this didn't go smoothly for you. We're sending out a small gift as way of apology, hope you like it. Thanks again for leaving a review - it helps us improve. Thanks, Jon Techilovsky Management Team

Posted 4 years ago

“Service up to the point of ordering was excellent, once the order was placed, communication was a little more difficult (unless I went through the original sales person) and the delivery was a day late.”

Posted 4 years ago

Hi Ken thanks for leaving a review and sorry to hear that your delivery was a day late & communication was an issue. We will investigate this and appreciate you taking the time to let us know that this happened. Although we can't now go back in time and fix this issue, we'll refund your delivery fee and assure you that next time we will take extra care to ensure your order arrives on time. Thanks again for the feedback, Jon Techilovsky Management team.

Posted 4 years ago

“Never received the samples. So I haven't any idea about quality, or even if they want to sell to me.”

Posted 4 years ago

“I found the product to be to thin. I have since found an alternative.”

Posted 4 years ago

“Carpet Tiles arrive on time but all the box's were split open it was only the band around them kept them from coming out. Satisfied with tiles”

Posted 5 years ago

Hi David, we're really sorry to hear the tiles arrived like this, I can assure you that's not how they left the warehouse. We will address this with our courier partners and also send you something in the post as way of apology. Thanks for letting us know about this. Regards, Jon

Posted 5 years ago

“I ordered carpet tiles to be delivered in March and they came in January so I sent them back as I had no space for them yet, I have not received an apology or an acknowledgement that they will now be delivered at the right time, so am a bit in the dark. The Sales person when I ordered them was very helpful though and I was confident then that all would work as required. So hopefully we are back on track and when I do get them in March I will be able to say very good instead.”

Posted 5 years ago

“Tiles arrived on time, but when put down we were a bit dissapointed that although all ordered at the same time, there was colour variation between the tiles which has spoilt the look a little bit.”

Posted 5 years ago

Hi sorry that there was a colour difference. This occasionally happens with different colour batches but we're always happy to change these tiles, all you need to do is email us and let us know. Thanks, Jon

Posted 5 years ago

“Hi Its acceptable I just received delay email My Package will be deliver on 7th October-2018. i will review again on 7th October 2018. regards Khalil”

Posted 5 years ago

“On laying my tile appearance made some tiles stand out but I am hopeful that these will become more blended in in time. Thanks to DCTUK for understanding.”

Posted 5 years ago

“First part of the order was delivered with no issues. however when we needed an extra box of tiles the wrong colour tile was sent, however after contacting DCTUK the box of tiles was collected and the correct colour has been provided. A small problem that otherwise spoilt a good transaction.”

Posted 5 years ago

Hi Robert, sorry that the process didn't go completely smoothly, but glad that the issue was sorted out promptly. Thanks for letting us know your feedback.

Posted 5 years ago

“Initial order process was excellent. Underlay tiles arrived before text notification. Main tiles due last Tuesday - no sign of them and not information about them. Not currently impressed!”

Posted 5 years ago

“order arrived on time, the tile boxes had obviously had a rough journey, a bit battered with a corner or two ripped,. The tiles themselves seemed to have survived, but as yet not all eighty tiles have been checked over.”

Posted 5 years ago

Hi David, really sorry the box arrived damaged! If anything is damaged please let us know and we will of course replace them. Thanks, Jon

Posted 5 years ago

“Great customer service. Did have a slight issue with my delivery but the CS team were fantasy and all was resolved Would definitely buy from them again and recommend to anyone looking for carpet tiles at competitive prices and with CS expected from those selling at a higher price Thanks”

Posted 5 years ago

“Order process was easy and prices were good. Delivery was scheduled quickly after the order however first delivery date was missed (delivery vehicle had accident). There is an issue with the DX delivery company used where the text sent does not show the tracking number so it was not possible to track the delivery once shipped. Packaging was poor and was damaged on arrival so carpet was dirty in places on arrival. I think I was unlucky in this case as carpet had to be delivered 2nd time but there is room for improvement on the packaging and delivery notification.”

Posted 5 years ago

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DCTUK is rated 4.7 based on 3,237 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.