DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.71

4.7 Rating 3,241 Reviews

93 %

of reviewers recommend DCTUK

4.7

Based on 3,241 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

Write Your review

Tell us how DCTUK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

245

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“pretty sure the wrong carpet tiles were shipped, but due to time frame needed to use them. Made complaint to DCTUK and had no reply from them at all.”

Helpful Report

Posted 3 years ago

Hi Christopher, We have tried to call but can't get hold of you. We have double checked and the tiles that you ordered were the tiles that were shipped and delivered. We do offer a free sample service so you are sure 100% that the tile is correct for you. Take Care

Posted 3 years ago

“Order and notification first class. Delivery terrible. Text am confirming delivery between 10:17 & 11:17. Time passed without delivery. Received text about 11:00 saying delivery had been left with a neighbour. I had not left the house, nobody approached the house, so assume that delivery driver was dislexic and couldn't read the correct address. It was after talking to neighbour I realised that I had seen the delivery leaving. So delivery poor.”

Helpful Report

Posted 3 years ago

“When we received our order it was short of tiles and the adhesive was missing completely, I took me several calls to get this sorted. The product itself is good but I wouldn’t use again”

Helpful Report

Posted 3 years ago

Hi Kim, this usually doesn't happen and we're really sorry this happened to you. We can offer you 10% off your next order with the code REVW10. Again, we apologise about the inconvenience.

Posted 3 years ago

“I was disappointed with the way the carpet tiles were packaged. The 16 tiles arrived in a box which had originally contained 20, therefore they were looses inside the box with no additional padding. Several of the tiles had damaged corners, probably resulting from the box being dropped in transit. I was able to complete the job using the damaged tiles in places where the affected corners could be trimmed off. If this had not been the case I would have returned the order.”

Helpful Report

Posted 3 years ago

“Still waiting for delivery. And no update !!!”

Helpful Report

Posted 3 years ago

“Ordered samples never received.”

Helpful Report

Posted 4 years ago

“I did not receive sample , I even after telephoning”

Helpful Report

Posted 4 years ago

Hi Karan sorry to hear this. The samples should have arrived from the Netherlands but clearly the manufacturer has let us down. If you still require these samples please let us know and we will ensure they are sent by courier to you by FedEx. Thanks, Jon.

Posted 4 years ago

“Nice to speak to and easily bettered a price from another supplier. Have decided to return what we ordered but have now been informed that there's a 30% restocking fee, which seems particularly unreasonable.”

Helpful Report

Posted 4 years ago

“excellent in providing a wide collection of carpets. However, due to the poor customer service, I had to get fitting service from another company. It took a month or even more to arrange someone have a visit in our dental practice in Guildford.”

Helpful Report

Posted 4 years ago

Hi Amirreza, We have been in contact with Kate and we're arranging a site visit for this week, I do apologise and hold my hand up that this should have been arranged sooner. We have in plan now that all site visits will be turned around within 5 working days. If you still need us to come out and measure up then please contact us. Again please accept our apologies.

Posted 4 years ago

“Order placed online.Acknowledged by e-mail 10 October.Further e-mall rec’d later that day confirming goods would be delivered on Friday 11 Oct.E-mail would be rec’d before 11am confirming delivery time slot.No e-mail rec’d so I contacted your company online to query the delivery.Was advised that DPD could not collect the goods on Thursday as it was too late!Delivery had now been changed to Monday 21 Oct.Why did nobody advise me about the change!!!”

Helpful Report

Posted 4 years ago

Hi Geoffrey, We are really sorry that you have had this expereince, the order was processed at 16.25 on the Thursday and did miss DPD that evening. We then shipped this on the Friday so you should have received it Monday 14th October not the 21st, think you may have your dates mixed up. Again I do apologise sincerley that we didn't give you a call straight away to inform you. Please do not hesitate to call us if you have any other requirements.

Posted 4 years ago

“Happy with the price and product, although I got in touch to sort out return of a box of flooring as we ordered too many. which was well within my 14 day return, I got in touch a few times of which I was told they would get back to me with a price for postage which they failed to do. Therefore I’m suck with flooring that I have nothing to do with it.”

Helpful Report

Posted 4 years ago

Hi Stephanie, we're really sorry that nobody has got back to you on this. We're on the case now and our team will be in touch. Somehow your messages got lost in the system! :( Thanks for being patient with us! Regards Jon

Posted 4 years ago

“The DCTUK website is straightforward to browse and to order free samples. I ordered 4, as allowed, one of which arrived very promptly from an external supplier, two others from DCTUK days later. One of these I doubt I actually ordered. The fourth sample never arrived. I suspect DCTUK really want people to choose only their in-house brands. Not sure I will buy from this company.”

Helpful Report

Posted 4 years ago

“Tiles were delivered a day late. I’ve only opened 2 packs so far and 3 tiles are damaged.”

Helpful Report

Posted 4 years ago

Hi Louise sorry to hear that some tiles arrived damaged. We're very happy to replace damaged tiles for free. Just give us a call and we can arrange this for you. Thanks Jon

Posted 4 years ago

“Great presale service and communication, very poor after sales service. Carpet tiles supplied were of poor quality, an issue with the manufacturing, replacement tiles were the same poor quality so opted for a refund, this is were it went wrong for me, the customer. Took so long before a refund was issued. DCTUK need to review their T&C's on their webpage as this certainly wasn't followed in my case or information missing from them. Eventially got a refund after six weeks from original point of purchase.”

Helpful Report

Posted 4 years ago

“In response to your request for a review of my recent order two words spring to mind - frustration and disappointment. Where are the samples which I chose by telephone over two weeks ago? Boris”

Helpful Report

Posted 4 years ago

“Product turned up on time, quality is reflective of the price but OK, ordered 2 adhesive spray cans only 1 can and two can tops included in the box!”

Helpful Report

Posted 5 years ago

Hi Martin, we're sorry that your order was missing 1 adhesive spray can. We do ask that you contact us if something like this happens, then we can rectify it and send out a new item. If we don't know about it, you are unable to benefit from our 5 star rated customer service. We're just a phone call away. :) Thanks for reviewing us!

Posted 5 years ago

“Very poor Customer Service... Would think twice again before buying again...DAMAGED GOODS ON DELIVERY..”

Helpful Report

Posted 5 years ago

Hi Jonathan, we're sorry this is how your order was delivered by the third party courier. We do ask that you contact us if something like this happens, then we can rectify it and send out a new box. If we don't know about it, you are unable to benefit from our 5 star rated customer service. We're just a phone call away. :)

Posted 5 years ago

“not great, supplied glue instead of tape... and tiles from different boxes were slightly different shades!”

Helpful Report

Posted 5 years ago

“Great floor tiles. Far too many emails on offers afterwards. Had to unsubscribe due to daily emails.”

Helpful Report

Posted 5 years ago

Hi, really sorry that you had too many emails. I have checked and you are now unsubscribed from our mailing list. We will pass your feedback to our marketing team. Thanks for letting us know.

Posted 5 years ago

“I ordered Heuga 493 9318 Brass Carpet Tiles. Tiles arrived in boxes labelled "Brass" but the colour is slightly different and the main colour is intermingled with white which is not present in the sample I was sent. There is nothing on the reverse of the tiles to suggest that they were made by Heuga and nothing to indicate that the colour is "Brass". I am not entirely happy- and I do not think the tiles which have been delivered reach the standard of the sample- but could not face the prospect of returning the tiles and waiting for replacementsi. I have been pleased with DCTUK in the past but not this time”

Helpful Report

Posted 5 years ago

Hi Daphne, I can assure you that you will have received genuine Heuga carpet tiles. Heuga was purchased by a company called Interface in the 1980s and I've been advised by Interface that the tiles do not have Heuga written on the back. You might see the words "Made in NL" which references the Interface factory in The Netherlands where they are made. With regards to the sample and tile not matching - they should be reasonably close but there are always slight batch differences of colour as each time a new batch is made the dye can be slightly different. Of course, if you had contacted us about this we would have asked for a photo of the tile (front and back) and if there had been any problems we would have replaced them without any quibble at all. Hopefully we will see you again as a customer in the future. Regards, Jon

Posted 5 years ago

DCTUK is rated 4.7 based on 3,241 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.