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Dance Direct Reviews

4.7 Rating 6,666 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,666 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 28th March 2024

Dance Direct 5 star review on 20th March 2024

Dance Direct 5 star review on 12th March 2024

Dance Direct 5 star review on 12th March 2024

Dance Direct 5 star review on 12th March 2024

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not received!”

Posted 3 years ago

Thank you for your review. I'm sorry to hear that you have not yet received your order. I can see that it was dispatched as planned on the 14th December but it looks like there are some delays with Royal Mail due to the volume of parcels they are currently dealing with. Please allow an extra few days for the parcel to arrive and you can also check the tracking information which you received via e-mail on the 14th December.

Posted 3 years ago

“It’s just a tutu, pictures show an outfit Rip off”

Posted 3 years ago

I am sorry you are not happy with your purchase but the description does say: * A beautiful Capezio tutu skirt from their Fairy Petals range * Stiff Tulle tutu featuring petals, perfect for all fairies out there * Team with a leotard to complete the look

Posted 3 years ago

“I was mislead to buy an outfit that I needed for my daughters rock star day the information about delivery being on time was misleading I had to sort my delivery out with my local postoffice to make sure I will receive it on time dance direct couldn't accept that the misleading information was given to me by there staff very argumentative”

Posted 3 years ago

I am sorry you are not happy. There is a notice on the website to advise of the current timescales and the parcel was dispatched within 2 working days rather than the 3 as advertised. When you enquired about your parcel you were given the tracking number and advised to contact your local sorting office to see if you could perhaps collect it to receive it quicker and that they may be able to help. I can see from the tracking number that it was sent on a tracked 48 hour delivery and delivered on time.

Posted 3 years ago

“I would like to complain as I have not received the jazz shoes for school that I have paid for and ordered for my daughter 3 weeks ago could you please let me know when I would receive them ?!!!!”

Posted 3 years ago

I am sorry the shoes have not been received. Your parcel was despatched on the same day as you placed your order and the Royal Mail Tracker says it was delivered on the 20th. We are contacting Royal Mail to ascertain where it was delivered to. We will send you an email when we have more information.

Posted 3 years ago

“I am very disappointed! I ordered a catsuit for an upcoming workshop and was sent the wrong size. I sent it back promptly on the 9th Nov also paying for post as I couldn’t find a free returns note and requested an exchange for the size I originally asked for. I contacted them on the 25th Nov and they emailed me to say that it has now been shipped. My child is now wearing a pair of leggings and a T-shirt for this workshop Tomorrow! Fuming! Terrible customer service! I’ve ordered off another dance site and had it delivered in 48hrs. I will not be using DD again!”

Posted 3 years ago

I am sorry that you had to wait for so long to get the correct item. If this should happen again please contact hello@dancedirect.com who will help you resolve any issues due to incorrect items being sent, without having to wait for the returned parcel to be processed.

Posted 3 years ago

“I ordered some items from them and returned them immediately but it has taken them nearly 6 weeks to refund my credit card despite several phone calls to chase. the people I spoke to were very off hand and told me I was just in a queue and couldn't tell me when it would be one. Very poor customer services as far as I am concern.”

Posted 3 years ago

I am sorry that there were delays in processing your returns as our returns warehouse is operating a strict covid-secure process. Due to the lock down and subsequent constrictive working conditions we did get behind in processing returns. The team have worked hard to deal with the backlog and catch up. Returns are being processed in date order and we are in a position to process them much quicker now. I am sorry you feel that the Customer Service you received was not up to standard as we always do our best to look after our customers. I will raise this with the Customer Service manager.

Posted 3 years ago

“I sent back my daughter’s Tap shoes more than a month ago and I still haven’t received the new pair. I sent an email one month ago and none has replied. I called the customer number and someone told me that takes at least 21 day to process the form, well now it has been 30 days and nothing happened. I just feel my money are gone. Thanks for this questionable service.”

Posted 3 years ago

I am sorry you have not received your refund. I have asked Customer Services to look into this and someone will be in touch with you.

Posted 3 years ago

“I returned 1 pair of jazz shoes as had ordered 2 sizes. Royal Mail delivered these back to the company on 19/10/20. I have contacted via email on 2 occasions in regards to my refund but have been told this has still not been processed. I appreciate due to Covid-19 that things are different at present, however I would just like my money back.”

Posted 3 years ago

I am sorry you have had to wait so long for your refund, we are trying our best to get up to date with returns but the new Covid rulings are delaying the processing of these. I can see that the credit was done yesterday, 19th November, and refunded to your bank. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“took over 2 months to get shoes in the right size and had to re order as they said an exchange wasn't available. I know Covid is partly to blame but over 2 months!”

Posted 3 years ago

I am sorry you had to wait so long for the shoes but the replacements you requested were not in stock so Customer Services left a message to ask you to reorder and to say that your return had been credited to your bank. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“Still waiting for a refund from an item that Dance Direct recieved on the 14th September. I appreciate that times are difficult at the moment due to Covid, but I received a refund from another dance uniform supplier within a couple of days of its return. (items for both suppliers were sent on the same day!!!) I've used Dance Direct for years and always recommend to parents but I'm feeling very let down at the moment.”

Posted 3 years ago

I am sorry you have had to wait so long for your refund. I can confirm that the credit was raised today and refunded to your bank so it should show up on your account soon.

Posted 3 years ago

“Very poor return /refund policy. Almost two months after my return I still have not received my refund.”

Posted 3 years ago

I am sorry you are still waiting on your refund. I will arrange for the Customer service team to contact you to resolve this issue.

Posted 3 years ago

“I sent back a return on 26th September requesting an exchange for a bigger size and I still haven't received any form of communication from you. My daughter has been 4 weeks without a ballet leotard for her lessons. When I have chased I've been told there's nothing that could be done to help speed the process up.... Absolutely awful and disappointing service!!”

Posted 3 years ago

I understand that Customer Services have been in contact with you regarding this and have sorted it out for you. I am sorry you were kept waiting so long.

Posted 3 years ago

“Returned my order as the shoes didn't fit. Tracked delivery states your warehouse received the return on 25th September. It is now 24th October and I have still not received my refund.”

Posted 3 years ago

I have passed this on to Customer Services to find out what the delay is.

Posted 3 years ago

“The shoes i ordered did not fit (not dance direct fault) so i returned them around 22nd September and i have still not received my refund even though they have received the items”

Posted 3 years ago

I am sorry that there are delays in processing your returns as our returns warehouse is operating a strict covid-secure process. I will pass this on to the Customer Services team so they can chase it up.

Posted 3 years ago

“I have the same issue as I have sent few items back and almost a month with no sign of a refund.”

Posted 3 years ago

I am sorry you have not received your refund yet. I will get Customer Services to contact you for more information so they can resolve the problem.

Posted 3 years ago

“I haven’t received my refund that i should have recipes weeks ago”

Posted 3 years ago

I am sorry you have not received your refund. I will get someone from Customer Services to contact you to resolve this.

Posted 3 years ago

I understand that Customer Services have been conversing with you and are waiting for further details from you so they can locate the items you returned and process your refund.

Posted 3 years ago

“Ordered a few items 05/09, arrived and one item had been back ordered, but another item was missing, I emailed to advise and got no response called and was told I would receive the item in a few days as they would resend - didn’t arrive - called again and was told I would get a refund a month on and still no refund”

Posted 3 years ago

I am sorry you have not received your refund yet. I will chase this up with the accounts department. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“I ordered a size 10 girls (a size bigger than my daughter is), there were such small not correct sizing what so ever. Wouldnt recommend buying unless you buy a number of pairs in hope you get the correct size. To be told that they are small fittings hence why I ordered a size bigger and they still didn't fit.”

Posted 3 years ago

I am sorry that the jazz shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size. If you want to return them please see the section Returns on the Dance Direct website which will tell you what to do.

Posted 3 years ago

“I sent back my items over a month ago and haven’t had payment back.”

Posted 3 years ago

I am sorry there has been a delay in refunding your return. I will get someone from Customer Services to contact you to resolve this.

Posted 3 years ago

“It's frustrating this company continues to false advertise the price of its Bloch trainers. I have gone to the site believing that it's half price yet again, and surprise surprise not any colour or any size the price they advertise. Contacted them about this and still nothing has changed!! Stop false advertising to get customers to your site.”

Posted 3 years ago

The 50% offer is on selected clearance lines only and are therefore limited to a few styles and very specific sizes. Currently the ones on offer are as follows but only in a limited selection https://www.dancedirect.com/bls0925-bloch-element-sneaker https://www.dancedirect.com/bl538-bloch-boost-mesh-sneakers https://www.dancedirect.com/bl524-bloch-criss-cross-mesh-sneakers https://www.dancedirect.com/bl570-bloch-amalgam-leather-jazz-sneakers I hope this has cleared up the confusion.

Posted 3 years ago

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Dance Direct is rated 4.7 based on 6,666 reviews