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Dance Direct Reviews

4.7 Rating 6,669 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,669 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 28th March 2024

Dance Direct 5 star review on 20th March 2024

Dance Direct 5 star review on 12th March 2024

273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The size of my two bodies is too small...is any way to bringing this back?”

Posted 5 years ago

Thank you for your review Alba. You can download our prepaid returns label from our website where you can either request an exchange or a refund. Kind regards, first position

Posted 5 years ago

“Tights labelled as 9-11. But looked way too small for my 9 yr old daughter. Will have to return.”

Posted 5 years ago

Thank you for your review Marketa. Please accept our apologies you feel the tights look too small. Please use our free returns label to post these back to us for an exchange or refund. We hope you continue to shop with us in the future :)

Posted 5 years ago

“ordered size 5.5 was a size 3 at best!”

Posted 6 years ago

Thank you for your review. Please accept our apologies you are not happy with the sizing of the shoes, this information has been fed back and will be looked into further. We hope you continue to shop with us in the future :)

Posted 6 years ago

“Sizing is not clear. The ballet shoes I received wouldn’t have fitted a doll”

Posted 6 years ago

Thank you for your review Angela. Please accept our apologies for the problems you have experienced with sizing. The ballet shoes you have ordered we do recommend to order 1.5 sizes up from your normal uk shoe size. We hope you continue to shop with us in the future :)

Posted 6 years ago

“Very good, fast delivery, however disapointed with the leggings . They have 1, very slim piece of elastic in the waist band and fall down when dancing!! I have added a 2” wide piece of elastic in and this is sufficient”

Posted 6 years ago

Thank you for your review Paula. Please accept our apologies you are not happy with the leggings you have ordered. We take all feedback seriously and this has been forwarded on to the appropriate people who will look into this further. Sorry for any inconvenience caused. Kind regards, first position

Posted 6 years ago

“the invoice stated the goods ordered but the shoes were incorrect”

Posted 6 years ago

Thank you for your review. We have contacted you to try and resolve the problem. Kind regards, First Position

Posted 6 years ago

“The shoes were very slow to arrive (in fact we are still waiting for an order from 19th October to be dispatched) and my children missed out on wearing them for a very special dance show. We have received the order placed on 20th October and the shoes are perfect. When I rang customer services to enquire about dispatch they were very helpful. So the poor rating is related to speed of delivery.”

Posted 6 years ago

Thank you for your review Janet. I can see that the shoes you have ordered are something we have to individually order in and therefore delay the dispatch of your order as advised when placing the order. Its great to hear you were happy with the customer service you received when contacting us. We hope you continue to shop with us in the future :)

Posted 6 years ago

“They were good condition however they were really big for me.”

Posted 6 years ago

Thank you for your review. We are sorry to hear the shoes you have ordered were too big for you, as you are in the UK we have sent you an email with a free returns label. We hope you continue to shop with us in the future :)

Posted 6 years ago

“Really small made. Quality is fine.”

Posted 6 years ago

Thank you for your review Mhairi. We are sorry to hear the shoes you have ordered have come up small. We have sent you a free returns label via email which you can request a refund or an exchange with. We hope you continue to shop with us in the future :)

Posted 6 years ago

“I wasn't very impressed that you are required to print your own returns labels or pay own postage. When I explained I had a printer malfunction I was repeatedly told to go to the library I explained I am a busy Mum with 3 children including a 6 month old baby, and that it would take me at least half an hour in our library so this wasn't an option yet was continually asked "so do you think you can print it out." I again said this wasn't an option, requested they send me a returns label and was again told no, and asked if I could print! A customer service advisor who found it hard to listen. Ended up funding returns postage myself. Would not order from again.”

Posted 6 years ago

Please accept our apologies you feel as though the customer service you received was not to the standard it should have been. We have contacted you to try and resolve this further. Kind regards, The First Position Team

Posted 6 years ago

“i payed for next day delivery on monday and they came on thursday”

Posted 6 years ago

I can see that this has already been looked into for you. We hope you continue to shop with us in the future :)

Posted 6 years ago

“Unfortunately the order did not arrive on the specified day hich I paid extra for. The items themselves are lovely but are having to be sent back as they didn't arrive on time.”

Posted 6 years ago

Thank you for your review. I have looked into this further for you and can view that your delivery was unfortunately delayed due to a lorry breaking down which was transporting the parcels to the depot. I can see that you were contacted and notified as to when the parcel would be delivered. unfortunately an incident like this is out of our hands. I will request for your delivery fee to be refunded. We hope you still continue to shop with us in the future :)

Posted 6 years ago

“The items were far too small compared to the sizes given on the website in relation to leotard sizes. Unfortunately, due to being underwear I can't return these.”

Posted 6 years ago

Thank you very much for your review. We take all feedback seriously and i will personally contact you regarding this matter. Kind regards, First Position

Posted 6 years ago

“Ok price.quick delivery. However the jazz shoes smell like they are made from a synthetic material and not leather so I am not very happy about this and I doubt I will buy from your u again.”

Posted 6 years ago

Thank you for your review Sarah. We have contacted you to try and resolve this issue. Kind regards, First Position

Posted 6 years ago

“Order didn't go through properly had to re order pay £5 for express delivery and wrong item was delivered . Had to be sent out the next day and other item returned.”

Posted 6 years ago

Thank you for your review. please accept our apologies that you have had a bad experience. We will try and contact you to resolve this problem.

Posted 6 years ago

“The item (bra) arrived really quickly and in plenty of time. However, one of the loops of material which the strap hooks into broke second time of wearing.”

Posted 6 years ago

Dear Jacqui, Thank you for your review. Please accept our apologies that this item broke the second time of wearing it. I have tried to contact you but couldn't get hold of you, i hope this is something we can get resolved for you. if you could give us a call on 033 0333 0222. Kind regards, First Position

Posted 6 years ago

“Good intentions but not good communication.”

Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that we haven't met your expectations as a company on this occasion. I have looked into your order and can see that we did refund your postage charge as a result of the sub standard service of our courier partners. We hope this doesn't discourage you from ordering with 1stposition.com in the future. If you have any further queries please do not hesitate to contact our team on (0)33 0333 0222 - Our telephone line is open 8.30am to 5.30pm, Monday to Friday. Kind regards.

Posted 6 years ago

“The dance sneaker I ordered was around 3 sizes too small, I had to return them but had to download the return form and had to have it printed off at a cost of £2.30, so much for free postage return, I had allready paid postage on the item. I suggest you enclose a return form in your parcels in future.”

Posted 6 years ago

Thank you for your review Jean. We are sorry it has cost you to print the label off. The reasoning for printing the label off is so you dont have to pay for the return postage aswell as the delivery for your parcel. We will take this into account. We hope you would still like to shop with us in the future :)

Posted 6 years ago

“Order and delivery no problem at all. Returns the opposite, unable to trace returned items, frustrating that although as expected immediate payment for purchases, 14 days for refund to be credited, unacceptable in my view.”

Posted 7 years ago

Thank you for your review Patricia. We are sorry to hear that you were not pleased with the service you received but we hope that will consider to shop with us in the future.

Posted 5 years ago

“Was disappointed in the delayed shipment of my product.”

Posted 7 years ago

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Dance Direct is rated 4.7 based on 6,669 reviews