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Dance Direct Reviews

4.7 Rating 6,684 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,684 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 25th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 8th April 2024

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for the product”

Posted 3 years ago

Thank you for your review. Your order was dispatched on 2nd September with European Air Mail which can take up to 15 working days to arrive.

Posted 3 years ago

“Ordered two pairs of shoes, one too small and not reflective of UK sizing, the other pair broken after one wear. Sent for exchange, 3 weeks later have heard nothing from dance direct. When I phone for an update, none can be given. My daughter now has no shoes to dance in.”

Posted 3 years ago

Thank you for your review. Especially with shoes the sizing can vary from brand to brand and as such it can be difficult to work out the size you require. We are currently working with our suppliers to make more information available on the website to assist our customers in choosing the right size. In regards to your return, we will process your exchange as soon as possible. Normal turnaround times for returns are usually 14 days but it's currently taking up to 21 days due to high volumes of returns post lockdown. Apologies for the inconvenience caused.

Posted 3 years ago

“Only received one of the 2 pairs I ordered and no further info about my order.”

Posted 3 years ago

Thank you for your review and for taking my call just now. I'm ever so sorry about the lack of information about the missing item and as discussed we are shipping the alternative out to you as soon as we possibly can.

Posted 3 years ago

“The larger size of tight came with a ladder in. Not very good”

Posted 3 years ago

Thank you for your review. I'm sorry to hear that one of the tights had a ladder in, please can you send us a photo of the item to hello@dancedirect.com and we can arrange a replacement for you? Please also include your order number and advise which of the 2 tights was faulty. Apologies for the inconvenience caused.

Posted 3 years ago

“Not received it yet.”

Posted 3 years ago

Hi Anthony, your order was shipped on the 11/08/20 and delivery was attempted on the 15/08/20 by Royal Mail. I have sent you an email with the tracking information to re-arrange delivery.

Posted 3 years ago

“Paid £5 extra for next day delivery and still took several days to receive my order. This happened with 2 orders. Sizes are way out.”

Posted 3 years ago

“Sain ihan väärän tuotteen. Ja oikea tuote on loppu...”

Posted 3 years ago

Good morning, thank you for your review. I am sorry to hear that you have received a wrong item. I can see that one of our customer service advisors has already been in touch to find out whether you would like to wait for the item to come back into stock or whether you would prefer a refund. Please let us know by e-mailing us on hello@dancedirect.com.

Posted 3 years ago

“Hi! I love the way I purchase items from your product. But please to remind you that I haven't yet received the item I ordered three weeks ago. Please give me some updates. Thank you”

Posted 3 years ago

Hello, thank you for your review. I have checked your order and can see that it was sent with Air Mail, which can take up to 15 working days to arrive in Bahrain. Your order was dispatched on 14th July and please allow until 4th August for your parcel to be delivered. If you have any further questions please e-mail us on hello@dancedirect.com.

Posted 3 years ago

“Poor customer service and response time. I had a query on my order and it took me a long time and many emails to explain to them to understand my problem.”

Posted 3 years ago

Good morning, there was a misunderstanding regarding the free gift and we tried to explain this a few times but there was no issue with the order overall. If you have any further questions please do not hesitate to contact us again.

Posted 3 years ago

“I have ordered 4 pairs of the same ballet Capezio ballet shoe, UK size 4 and each time you have sent a Capezio Size 4 which is a UK 1. I have now been waiting 3 weeks for the replacement pair. Also, it takes weeks for the refund to be made. Altogether a poor service.”

Posted 3 years ago

Good morning, thank you for your review. Please accept our sincerest apologies for the multiple errors with your order and thank you for allowing us to rectify this last week. If you have any further questions please do not hesitate to contact us again.

Posted 3 years ago

“I’m afraid the tights were far too small for the specified 3-5 year old age and didn’t fit my not even 2 year old in length. She’s very slightly above average height. The shoes also were a tight fit but in width but that is because of the shape of her foot not the shoe, but overall I was disappointed and as I can’t return the tights I haven’t bothered to return the shoes for the few pounds they cost.”

Posted 3 years ago

Good afternoon, I'm sorry to hear that the tights seem way too small and I have just left you a message to discuss this further. They are some of our most popular tights and we haven't had issues with the sizing before, but it is of course possible that there is a one off fault with the item. Please could you call us on 0800 044 8440 and we can get this resolved for you.

Posted 3 years ago

“I still haven’t received my items 10 days after ordering”

Posted 3 years ago

Good morning, thank you for your review. I have checked your order and according to the tracking information it was delivered on 25th June. Please call us on 0800 044 8440 or e-mail us on hello@dancedirect.com if you have not received it so that we can investigate with Royal Mail.

Posted 3 years ago

“I found Dance Direct very good for quick response and delivery of my order. What let them down was the after service when I needed to exchange the shoes for a different size. After 14 days I got in touch because I had not heard anything about my replacement. I was then told that my order had been processed that day and was being shipped on a 48hour trackable service.The very next day I received another email to say the shoes were out of stock.I was then told that it was not your fault because you don't know if stock is out of stock until it is processed even though the day before I was told it had been processed and was ready for shipping.. I then got another email that just said the shoes were out of stock.At no time did I ever receive a proper apology for the mess up. May I suggest that your dispatch department needs looking at as it seems the left hand doesn't know what the right hand is doing.”

Posted 4 years ago

“Ordered 2 sets of warm up boots all ok, then recieved am email that there is a delay on a set... recieved 1 pair in the post pretty quick which is great but still waiting on the other pair. They were needed quick and would have ordered else where if I had know this before hand.”

Posted 4 years ago

“Sadly they wouldn't accept my return item (sizing was definitely smaller than advertised) because i didn't return it in the "original packaging". The problem is I am convinced that it came in only the outer plastic wrap - it was a delayed delivery item and followed my original purchase of other items from them. I can't prove otherwise so am stuck with them posting my returned item back out to me. They were polite but adamant that they won't accept it as a return. Label still on product and it is in saleable condition as it has been tried on once. Will never use them again and will be advising others not to either. Deeply disappointed with this company.”

Posted 4 years ago

Thank you for your honest review. We can not accept returned items without the original packaging. Please accept our sincere apologies for this. Your other items have been processed:)

Posted 4 years ago

“I received my parcel of clothes to find that, The tan tights ordered only one pair arrived - the others were on back order but I hadn’t been told about this and when I asked was just told that they would arrive soon. I am still awaiting one pair. The sizing for First Position (?) is just way off and have had to resend most of the package back and re order. There could be a note on the website letting people know when a size is very small.”

Posted 4 years ago

Thank you for your feedback. We are sorry that you have not received the remaining pair of tights from your order and have had problems with the sizing. We will pass on your feedback to the relevant departments.

Posted 4 years ago

“Received a pair of shoes with faulty. The insole was not sitting proper, but slide and sticked to the side. Toes were bended when trying on due to the insole running into the wrong place. Returned.”

Posted 4 years ago

Thank you for your review Xiaoyan. Please accept our apologies the shoes you have received are faulty. Should you ever have any problems in the future please contact us straight away so we can try and resolve the problem as soon as possible for you. Sorry for any inconvenience caused. We hope you continue to shop with us in the future :)

Posted 4 years ago

“Good quick service but the dress has arrived with quite a few dirty marks on it.”

Posted 5 years ago

Thank you for your review Melissa, please accept our apologies the garment you received had dirty marks on, would it be possible to take a photograph of the marks so we can resolve this as soon as possible for you. Sorry for any inconvenience caused.

Posted 5 years ago

“Order received later than expected (website said 2-3 days) waited well over a week. Only part of order was delivered even though full payment had been taken. Only when I queried this was I informed that the second part was out of stock. I would have expected to have been advised at the time of order that it was out of stock or, at the very least, as soon as First Position were aware the order could not be fulfilled, not when I queried it. Just poor customer service sadly.”

Posted 5 years ago

Hi Lorraine, thank you for your feedback. Please accept my sincere apology for the delay in receiving your order and that the item was out of stock but you were not notified. As standard practice we would normally contact you as soon as possible with this information, and I can only apologise that on this occasion it did not happen. Sorry for the inconvenience caused.

Posted 5 years ago

“Yet again the shoes received did not match my order. This is the 2nd time this has happened, refunds are very slow. 13 days and the girl on the phone was unsure if they’d received the return despite me checking Royal Mail tracking etc”

Posted 5 years ago

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Dance Direct is rated 4.7 based on 6,684 reviews